Collection supervisor vs support supervisor

The differences between collection supervisors and support supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a collection supervisor and a support supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $47,047 average annual salary of a support supervisor.

The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.

Collection supervisor vs support supervisor overview

	Collection Supervisor	Support Supervisor
Yearly salary	$64,766	$47,047
Hourly rate	$31.14	$22.62
Growth rate	-8%	10%
Number of jobs	21,526	96,546
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

What does a support supervisor do?

A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.

Collection supervisor vs support supervisor salary

Collection supervisors and support supervisors have different pay scales, as shown below.

	Collection Supervisor	Support Supervisor
Average salary	$64,766	$47,047
Salary range	Between $45,000 And $92,000	Between $31,000 And $69,000
Highest paying City	Mount Laurel, NJ	San Francisco, CA
Highest paying state	New York	California
Best paying company	Intuitive Surgical	Cisco
Best paying industry	Finance	Technology

Differences between collection supervisor and support supervisor education

There are a few differences between a collection supervisor and a support supervisor in terms of educational background:

	Collection Supervisor	Support Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Collection supervisor vs support supervisor demographics

Here are the differences between collection supervisors' and support supervisors' demographics:

	Collection Supervisor	Support Supervisor
Average age	47	47
Gender ratio	Male, 44.6% Female, 55.4%	Male, 51.8% Female, 48.2%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between collection supervisor and support supervisor duties and responsibilities

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Support supervisor example responsibilities.

Lead the planning and implementation of APPLIX, a call tracking software product on SQL.
Manage and maintain various departmental desktops, procedures, tip sheets, reports and inventories using SharePoint.
Manage budget allocation, reimbursement, and payroll deductions
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Work with ICD-9 and CPT code.
Develop and maintain local ISO standards compliance document.

Collection supervisor vs support supervisor skills

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

Common support supervisor skills

Excellent Interpersonal, 18%
Customer Service, 12%
Training Materials, 5%
Patients, 4%
Performance Evaluations, 4%
Direct Supervision, 4%

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Collection Supervisor
Collection Supervisor vs Support Supervisor

Updated January 8, 2025

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