Collection supervisor vs team supervisor

The differences between collection supervisors and team supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a collection supervisor and a team supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $58,718 average annual salary of a team supervisor.

The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for a team supervisor are direct supervision, safety procedures, and sales associates.

Collection supervisor vs team supervisor overview

	Collection Supervisor	Team Supervisor
Yearly salary	$64,766	$58,718
Hourly rate	$31.14	$28.23
Growth rate	-8%	-
Number of jobs	21,526	102,766
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 48%
Average age	47	47
Years of experience	6	6

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

What does a team supervisor do?

The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.

Collection supervisor vs team supervisor salary

Collection supervisors and team supervisors have different pay scales, as shown below.

	Collection Supervisor	Team Supervisor
Average salary	$64,766	$58,718
Salary range	Between $45,000 And $92,000	Between $37,000 And $92,000
Highest paying City	Mount Laurel, NJ	Newark, NJ
Highest paying state	New York	New Jersey
Best paying company	Intuitive Surgical	State Street
Best paying industry	Finance	-

Differences between collection supervisor and team supervisor education

There are a few differences between a collection supervisor and a team supervisor in terms of educational background:

	Collection Supervisor	Team Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Collection supervisor vs team supervisor demographics

Here are the differences between collection supervisors' and team supervisors' demographics:

	Collection Supervisor	Team Supervisor
Average age	47	47
Gender ratio	Male, 44.6% Female, 55.4%	Male, 58.6% Female, 41.4%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.8% Unknown, 4.8% Hispanic or Latino, 18.4% Asian, 5.7% White, 60.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between collection supervisor and team supervisor duties and responsibilities

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Team supervisor example responsibilities.

Manage a small group of people while effectively serving large amounts of food in small windows of time.
Accomplish requirements, allocating resources, scheduling and coordinating staff and assure accuracy of payroll.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Represent the payer side of WA Medicaid in medical necessity reviews against plan benefits.
Vacuum, mop, buffer floors, clean windows, take out trash, clean computer room.
Prepare PowerPoint presentations to present team metrics.

Collection supervisor vs team supervisor skills

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

Common team supervisor skills

Direct Supervision, 9%
Safety Procedures, 7%
Sales Associates, 6%
Lead Generation, 6%
Store Operations, 6%
Excellent Interpersonal, 5%

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Collection Supervisor
Collection Supervisor vs Team Supervisor

Updated January 8, 2025

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