Collection supervisor vs unit supervisor

The differences between collection supervisors and unit supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a collection supervisor and a unit supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $48,749 average annual salary of a unit supervisor.

The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for a unit supervisor are patients, corrective action, and social work.

Collection supervisor vs unit supervisor overview

	Collection Supervisor	Unit Supervisor
Yearly salary	$64,766	$48,749
Hourly rate	$31.14	$23.44
Growth rate	-8%	6%
Number of jobs	21,526	37,120
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

What does a unit supervisor do?

A unit supervisor oversees and supervises employees, ensuring that work operations adhere to standards, guidelines, timelines, and budget. Although the extent of their responsibilities depends on their industry or company of employment, they are typically in charge of conducting regular inspections and assessments, setting objectives and guidelines, delegating responsibilities among staff, and producing progress reports, submitting them to higher-ranking managers. Moreover, aside from leading teams to reach goals, a unit supervisor also trains new members of the workforce, provides technical support to staff, and resolves issues and concerns to maintain smooth operations.

Collection supervisor vs unit supervisor salary

Collection supervisors and unit supervisors have different pay scales, as shown below.

	Collection Supervisor	Unit Supervisor
Average salary	$64,766	$48,749
Salary range	Between $45,000 And $92,000	Between $30,000 And $78,000
Highest paying City	Mount Laurel, NJ	Olympia, WA
Highest paying state	New York	Washington
Best paying company	Intuitive Surgical	Berkshire Hathaway
Best paying industry	Finance	Hospitality

Differences between collection supervisor and unit supervisor education

There are a few differences between a collection supervisor and a unit supervisor in terms of educational background:

	Collection Supervisor	Unit Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Collection supervisor vs unit supervisor demographics

Here are the differences between collection supervisors' and unit supervisors' demographics:

	Collection Supervisor	Unit Supervisor
Average age	47	47
Gender ratio	Male, 44.6% Female, 55.4%	Male, 51.6% Female, 48.4%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.7% Unknown, 4.8% Hispanic or Latino, 18.1% Asian, 5.7% White, 60.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between collection supervisor and unit supervisor duties and responsibilities

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Unit supervisor example responsibilities.

Manage direct support professionals serving adult populations for persons with mental health, developmental disabilities and children with autism.
Document patient information and recording information correctly, as well as ensuring other workers are following OSHA and HIPAA requirements.
Attend weekly QA collaboration meetings and actively participate in discussions.
Utilize Kaizen activities to drive continuous process and quality improvements.
Submit MDS assessments to CMS timely and organize documentation for timely filing.
Evaluate admissions for Medicare/ Medicaid eligibility; prepare MDS and PPS documentation.

Collection supervisor vs unit supervisor skills

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

Common unit supervisor skills

Patients, 11%
Corrective Action, 10%
Social Work, 8%
Oversight, 7%
Conflict Resolution, 6%
Direct Supervision, 6%

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Collection Supervisor
Collection Supervisor vs Unit Supervisor

Updated January 8, 2025

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