Collections associate vs collections, customer service

Differences between collections associate and collections, customer service duties and responsibilities

Collections associate example responsibilities.

• Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
• Perform follow up on Medicaid accounts.
• Execute assertive collection skills for inbound/outbound calls while meeting FDCPA guidelines.
• Call center collections following FDCPA guidelines for third party outbound collections.
• Perform collections activities on delinquent loan accounts to include repossessions, foreclosures, bankruptcy proceedings, and disposition of repossess assets.
• Position requires knowledge of Medicaid/Medicare formulary of cover drugs, the dosage and restrictions.
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Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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