Collections associate vs senior collector

Differences between collections associate and senior collector duties and responsibilities

Collections associate example responsibilities.

• Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
• Perform follow up on Medicaid accounts.
• Execute assertive collection skills for inbound/outbound calls while meeting FDCPA guidelines.
• Call center collections following FDCPA guidelines for third party outbound collections.
• Perform collections activities on delinquent loan accounts to include repossessions, foreclosures, bankruptcy proceedings, and disposition of repossess assets.
• Position requires knowledge of Medicaid/Medicare formulary of cover drugs, the dosage and restrictions.
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Senior collector example responsibilities.

• Accomplish the above in compliance with HIPAA regulations.
• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Record CPT codes and ICD-9 codes on billing forms.
• Develop and pursue collection strategies to reduce the DSO.
• Process credit cards, purchase cards, ACH payments.
• Used the Medicaid web portal to check claim status and eligibility.
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