Commercial collector vs collections, customer service

Differences between commercial collector and collections, customer service duties and responsibilities

Commercial collector example responsibilities.

• Interpret manage care contracts and/or Medicare and Medicaid rules and regulations to ensure proper reimbursement/collection.
• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Follow the guidelines set by FDCPA
• Adhere to FDCPA, state, and federal commercial laws.
• Escalate issues with internal business partners for quick resolution to ensure customer satisfaction to maintain health of portfolio against assign metrics.
• Collect and record deposits and initiate and/or approve ACH distributions.
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Collections, customer service example responsibilities.

• Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
• Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
• Provide excellent interpersonal, negotiation, and customer service skills via telephone.
• Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
• Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
• Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).
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