Commercial collector vs collections representative

Differences between commercial collector and collections representative duties and responsibilities

Commercial collector example responsibilities.

• Interpret manage care contracts and/or Medicare and Medicaid rules and regulations to ensure proper reimbursement/collection.
• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Follow the guidelines set by FDCPA
• Adhere to FDCPA, state, and federal commercial laws.
• Escalate issues with internal business partners for quick resolution to ensure customer satisfaction to maintain health of portfolio against assign metrics.
• Collect and record deposits and initiate and/or approve ACH distributions.
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Collections representative example responsibilities.

• Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
• Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
• Submit all reconsideration and appeals if need.
• Conduct periodic data cleaning of queues balances deny with deny appeals.
• Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
• Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.
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