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The differences between compliance project managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a compliance project manager has an average salary of $100,302, which is higher than the $57,880 average annual salary of a contact center manager.
The top three skills for a compliance project manager include project management, risk management and compliance project. The most important skills for a contact center manager are professional development, IVR, and project management.
| Compliance Project Manager | Contact Center Manager | |
| Yearly salary | $100,302 | $57,880 |
| Hourly rate | $48.22 | $27.83 |
| Growth rate | - | 6% |
| Number of jobs | 146,230 | 117,401 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
The project compliance manager's job is to ensure the company observes legal standards and in-house policies. They do a complex task of developing and overseeing control systems to prevent possible violations of legal guidelines and internal policies. It is their responsibility to evaluate the efficacy of controls and continuously improved. They revise procedures and implement company policies to identify possible risks or non-conformity issues. In addition, they collaborate with the company's corporate counsel and HR to monitor the implementation of standards and regulations and prepare reports for senior leaders and external compliance auditors.
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
Compliance project managers and contact center managers have different pay scales, as shown below.
| Compliance Project Manager | Contact Center Manager | |
| Average salary | $100,302 | $57,880 |
| Salary range | Between $74,000 And $135,000 | Between $28,000 And $119,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | Meta | Capgemini |
| Best paying industry | Finance | - |
There are a few differences between a compliance project manager and a contact center manager in terms of educational background:
| Compliance Project Manager | Contact Center Manager | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between compliance project managers' and contact center managers' demographics:
| Compliance Project Manager | Contact Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 47.7% Female, 52.3% | Male, 50.7% Female, 49.3% |
| Race ratio | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.8% Asian, 9.0% White, 65.3% American Indian and Alaska Native, 0.7% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |