Counter operations agent vs agent

The differences between counter operations agents and agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agent has an average salary of $37,864, which is higher than the $30,840 average annual salary of a counter operations agent.

The top three skills for a counter operations agent include customer service, phone calls and computer repair. The most important skills for an agent are insurance products, customer service, and life insurance.

Counter operations agent vs agent overview

	Counter Operations Agent	Agent
Yearly salary	$30,840	$37,864
Hourly rate	$14.83	$18.20
Growth rate	6%	6%
Number of jobs	91,678	184,325
Job satisfaction	-	2
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 44%
Average age	43	46
Years of experience	-	-

Counter operations agent vs agent salary

Counter operations agents and agents have different pay scales, as shown below.

	Counter Operations Agent	Agent
Average salary	$30,840	$37,864
Salary range	Between $25,000 And $37,000	Between $19,000 And $72,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Latham & Watkins
Best paying industry	-	-

Differences between counter operations agent and agent education

There are a few differences between a counter operations agent and an agent in terms of educational background:

	Counter Operations Agent	Agent
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Counter operations agent vs agent demographics

Here are the differences between counter operations agents' and agents' demographics:

	Counter Operations Agent	Agent
Average age	43	46
Gender ratio	Male, 60.4% Female, 39.6%	Male, 50.5% Female, 49.5%
Race ratio	Black or African American, 10.1% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 6.6% White, 57.6% American Indian and Alaska Native, 0.8%	Black or African American, 9.2% Unknown, 3.6% Hispanic or Latino, 15.8% Asian, 4.9% White, 66.4% American Indian and Alaska Native, 0.1%
LGBT Percentage	4%	7%

Differences between counter operations agent and agent duties and responsibilities

Counter operations agent example responsibilities.

Integrate logistics principles into supply chain solutions to resolve customer issues and achieve customer satisfaction.
Support high-level logistics operations for all air and ocean export/imports to ensure accuracy and efficiency.
Configure, troubleshot, and activate smartphones.
Conduct presentations regarding all policy information offer through AFLAC

Agent example responsibilities.

Schedule and meet individuals\groups for assign or self-generate leads, assist and enroll eligible individuals in suitable Medicare product.
Verify documentation and coding using CPT and ICD-9 correct coding standards.
Assist TANF customers with obtaining employment.
Direct compliance with all CPT and Medicare guidelines.
Train BDC representatives on phone skills and CRM use.
Bill appropriate ICD-9 codes to the correct insurance companies.

Counter operations agent vs agent skills

Common counter operations agent skills

Customer Service, 27%
Phone Calls, 14%
Computer Repair, 9%
Check-In, 7%
Diagnostics, 4%
Windows, 4%

Common agent skills

Insurance Products, 11%
Customer Service, 10%
Life Insurance, 8%
HR, 6%
Inbound Calls, 6%
Financial Services, 6%

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Counter Operations Agent
Counter Operations Agent vs Agent

Updated January 8, 2025

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