Courtesy associate vs associate customer service representative

The differences between courtesy associates and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a courtesy associate and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $27,599 average annual salary of a courtesy associate.

The top three skills for a courtesy associate include customer service, customer assistance and groceries. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Courtesy associate vs associate customer service representative overview

	Courtesy Associate	Associate Customer Service Representative
Yearly salary	$27,599	$35,215
Hourly rate	$13.27	$16.93
Growth rate	-4%	-4%
Number of jobs	45,069	199,751
Job satisfaction	-	-
Most common degree	High School Diploma, 51%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Courtesy associate vs associate customer service representative salary

Courtesy associates and associate customer service representatives have different pay scales, as shown below.

	Courtesy Associate	Associate Customer Service Representative
Average salary	$27,599	$35,215
Salary range	Between $15,000 And $48,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between courtesy associate and associate customer service representative education

There are a few differences between a courtesy associate and an associate customer service representative in terms of educational background:

	Courtesy Associate	Associate Customer Service Representative
Most common degree	High School Diploma, 51%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Courtesy associate vs associate customer service representative demographics

Here are the differences between courtesy associates' and associate customer service representatives' demographics:

	Courtesy Associate	Associate Customer Service Representative
Average age	40	40
Gender ratio	Male, 88.4% Female, 11.6%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 18.9% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between courtesy associate and associate customer service representative duties and responsibilities

Courtesy associate example responsibilities.

Manage transactions including cash, check, credit, and EBT transactions.
Thank them for shopping with Sam's.
Push carts and run a register when it are needed.
collect carts make bales carry-outs run register upon management request
Display exceptional multitasking skills by greeting/helping customers with groceries and loading heavy items.
Develop sharp customer service skills while employing Kroger's excellent customer engagement training.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Courtesy associate vs associate customer service representative skills

Common courtesy associate skills

Customer Service, 43%
Customer Assistance, 10%
Groceries, 8%
Front End, 7%
Sales Floor, 4%
Customer Complaints, 3%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Office and Administrative Industry
Courtesy Associate
Courtesy Associate vs Associate Customer Service Representative

Updated January 8, 2025

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