Courtesy associate vs customer care associate

Differences between courtesy associate and customer care associate duties and responsibilities

Courtesy associate example responsibilities.

• Manage transactions including cash, check, credit, and EBT transactions.
• Thank them for shopping with Sam's.
• Push carts and run a register when it are needed.
• collect carts make bales carry-outs run register upon management request
• Display exceptional multitasking skills by greeting/helping customers with groceries and loading heavy items.
• Develop sharp customer service skills while employing Kroger's excellent customer engagement training.
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Customer care associate example responsibilities.

• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
• Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
• Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
• Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.