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The differences between customer contact specialists and account specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer contact specialist and an account specialist. Additionally, an account specialist has an average salary of $42,586, which is higher than the $35,056 average annual salary of a customer contact specialist.
The top three skills for a customer contact specialist include outbound calls, inbound calls and powerpoint. The most important skills for an account specialist are customer service, patients, and account management.
| Customer Contact Specialist | Account Specialist | |
| Yearly salary | $35,056 | $42,586 |
| Hourly rate | $16.85 | $20.47 |
| Growth rate | -4% | -8% |
| Number of jobs | 205,402 | 116,010 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 54% |
| Average age | 40 | 46 |
| Years of experience | 12 | 12 |
A Customer Contact Specialist interacts with customers in providing information in response to product and service inquiries. They manage and provide resolution to client complaints. They respond to customer queries accurately and in time through email or phone. Part of their responsibilities is to develop corporate reputation thru excellent customer service. Customer Contact Specialist also coordinates front-desk activities like redirecting phone calls.
An account specialist is responsible for reaching out to customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. An account specialist may also perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, generating sales leads, and handling complaints and resolving issues. Furthermore, an account specialist may also be involved in developing strategies, finding new opportunities, producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations.
Customer contact specialists and account specialists have different pay scales, as shown below.
| Customer Contact Specialist | Account Specialist | |
| Average salary | $35,056 | $42,586 |
| Salary range | Between $25,000 And $48,000 | Between $28,000 And $62,000 |
| Highest paying City | Quincy, MA | Washington, DC |
| Highest paying state | Massachusetts | Virginia |
| Best paying company | Deloitte | Microsoft |
| Best paying industry | Insurance | Finance |
There are a few differences between a customer contact specialist and an account specialist in terms of educational background:
| Customer Contact Specialist | Account Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer contact specialists' and account specialists' demographics:
| Customer Contact Specialist | Account Specialist | |
| Average age | 40 | 46 |
| Gender ratio | Male, 35.0% Female, 65.0% | Male, 32.2% Female, 67.8% |
| Race ratio | Black or African American, 10.3% Unknown, 5.7% Hispanic or Latino, 21.5% Asian, 6.5% White, 55.2% American Indian and Alaska Native, 0.8% | Black or African American, 13.2% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 3.7% White, 60.8% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 8% |