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The differences between customer contact specialists and client service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer contact specialist and a client service specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $35,056 average annual salary of a customer contact specialist.
The top three skills for a customer contact specialist include outbound calls, inbound calls and powerpoint. The most important skills for a client service specialist are client service, excellent interpersonal, and client facing.
| Customer Contact Specialist | Client Service Specialist | |
| Yearly salary | $35,056 | $40,043 |
| Hourly rate | $16.85 | $19.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 205,402 | 225,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A Customer Contact Specialist interacts with customers in providing information in response to product and service inquiries. They manage and provide resolution to client complaints. They respond to customer queries accurately and in time through email or phone. Part of their responsibilities is to develop corporate reputation thru excellent customer service. Customer Contact Specialist also coordinates front-desk activities like redirecting phone calls.
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
Customer contact specialists and client service specialists have different pay scales, as shown below.
| Customer Contact Specialist | Client Service Specialist | |
| Average salary | $35,056 | $40,043 |
| Salary range | Between $25,000 And $48,000 | Between $26,000 And $61,000 |
| Highest paying City | Quincy, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Deloitte | Moody's |
| Best paying industry | Insurance | Finance |
There are a few differences between a customer contact specialist and a client service specialist in terms of educational background:
| Customer Contact Specialist | Client Service Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer contact specialists' and client service specialists' demographics:
| Customer Contact Specialist | Client Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 35.0% Female, 65.0% | Male, 29.5% Female, 70.5% |
| Race ratio | Black or African American, 10.3% Unknown, 5.7% Hispanic or Latino, 21.5% Asian, 6.5% White, 55.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |