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The differences between customer leaders and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer leader and a lead customer service representative. Additionally, a customer leader has an average salary of $114,201, which is higher than the $36,097 average annual salary of a lead customer service representative.
The top three skills for a customer leader include customer engagement, PET and front end. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.
| Customer Leader | Lead Customer Service Representative | |
| Yearly salary | $114,201 | $36,097 |
| Hourly rate | $54.90 | $17.35 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,425 | 192,052 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer leader is responsible for providing the highest customer service by addressing customers' inquiries and concerns and resolving complaints timely and efficiently. Customer leaders handle a team of customer service staff, requiring them to monitor their performance and maximize their productivity by organizing training to improve customer service skills. They conduct coaching to the team members to identify their challenges and areas of improvement by implementing strategic procedures and adjusting individual objectives as needed. A customer leader should have excellent leadership skills, especially on evaluating the team's goals and motivating the staff on their competencies and capabilities.
A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. A lead customer service representative handles escalation and evaluates team member's performance. A lead customer service representative must have excellent communication and leadership skills to supervise the team and support the business' improvement plans.
Customer leaders and lead customer service representatives have different pay scales, as shown below.
| Customer Leader | Lead Customer Service Representative | |
| Average salary | $114,201 | $36,097 |
| Salary range | Between $80,000 And $161,000 | Between $22,000 And $58,000 |
| Highest paying City | San Francisco, CA | Goldsboro, NC |
| Highest paying state | California | New York |
| Best paying company | Flexport | IBM |
| Best paying industry | Hospitality | Insurance |
There are a few differences between a customer leader and a lead customer service representative in terms of educational background:
| Customer Leader | Lead Customer Service Representative | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer leaders' and lead customer service representatives' demographics:
| Customer Leader | Lead Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 44.5% Female, 55.5% | Male, 32.1% Female, 67.9% |
| Race ratio | Black or African American, 12.9% Unknown, 5.7% Hispanic or Latino, 19.0% Asian, 7.1% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |