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The differences between customer logistics managers and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer logistics manager and a customer service manager. Additionally, a customer service manager has an average salary of $61,487, which is higher than the $40,171 average annual salary of a customer logistics manager.
The top three skills for a customer logistics manager include OSHA, safety regulations and supply chain. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.
| Customer Logistics Manager | Customer Service Manager | |
| Yearly salary | $40,171 | $61,487 |
| Hourly rate | $19.31 | $29.56 |
| Growth rate | 6% | 6% |
| Number of jobs | 46,120 | 313,110 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Average age | 45 | 44 |
| Years of experience | 6 | 6 |
A customer logistics manager is in charge of overseeing a company's supply chain operations, ensuring customers get to receive their orders promptly and efficiently. Among their responsibilities include managing logistics teams, setting objectives and guidelines, monitoring budgets and schedules, liaising with internal and external parties, and keeping an eye on the progress of operations. They must also respond to issues and concerns, resolving them promptly and efficiently. Moreover, as a manager, it is vital to lead and encourage teams to reach goals while implementing the company's policies and regulations.
Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.
Customer logistics managers and customer service managers have different pay scales, as shown below.
| Customer Logistics Manager | Customer Service Manager | |
| Average salary | $40,171 | $61,487 |
| Salary range | Between $26,000 And $60,000 | Between $35,000 And $105,000 |
| Highest paying City | South San Francisco, CA | Washington, DC |
| Highest paying state | Alaska | New Jersey |
| Best paying company | Microsoft | KLA |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a customer logistics manager and a customer service manager in terms of educational background:
| Customer Logistics Manager | Customer Service Manager | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between customer logistics managers' and customer service managers' demographics:
| Customer Logistics Manager | Customer Service Manager | |
| Average age | 45 | 44 |
| Gender ratio | Male, 55.9% Female, 44.1% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 18.7% Asian, 6.1% White, 59.3% American Indian and Alaska Native, 0.4% | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 5% | 10% |