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  • Customer Service Specialist

    Waterstone Human Capital (Formerly Spectrum Recruiting Solutions

    Customer service agent job in American Fork, UT

    CUSTOMER SERVICE LEAD Reports to: VP Sales & Marketing Compensation: $55K - $65K We're a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands-on problem solving, continuous improvement, and pride in what we build - literally. Your Role: As the Customer Service Lead, you'll be the primary point of contact for customers across phone, email, and walk-ins in our American Fork showroom. You'll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience. What You'll Do: Serve as the first point of contact for phone, email, and walk-in customers. Answer product questions and support orders, shipping, returns, and troubleshooting. Prepare quotes and provide support to retail, eCommerce, and commercial sales teams. Coordinate with warehouse and logistics on shipments and order issues. Track and manage customer tickets in HubSpot, RingCentral, and other tools. Keep the showroom organized, presentable, and customer-ready. Document customer questions and trends to support training and FAQs. Contribute to improving processes, the help desk, and customer resources. What You'll Bring: Experience in customer service, reception, inside sales, or a similar role. Strong organization, follow-through, and attention to detail. Clear verbal and written communication skills. Comfort learning building-product basics and explaining them to customers. Proficiency with email, phone systems, and CRM tools. A steady, solutions-oriented approach; you stay calm, ask good questions, and support customers and teammates consistently. Why Join? You'll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect - where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American-made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow. About Spectrum Recruiting Solutions: At Spectrum Recruiting Solutions we are a premier, purpose-driven team of professional recruiters dedicated to delivering exceptional talent and achieving long-term results in the industrial engineering and manufacturing industries. Our specialized teams support permanent recruitment efforts across a wide range of sectors, including aerospace, defense, mining, medical devices, life sciences, food and beverage, and general manufacturing throughout the U.S. Guided by a clear vision, strategic insight, and a people-first approach, we are redefining the future of talent acquisition. With deep industry expertise and a steadfast commitment to authentic human connection, we provide tailored solutions that align top-tier talent with innovative, forward-thinking organizations.
    $55k-65k yearly 2d ago
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  • Customer Service Specialist

    Russell Tobin 4.1company rating

    Customer service agent job in Lehi, UT

    Job Title:-Member Advocate (Customer Service Representative) Duration - 3 months with Possibility of FTE Hybrid - 2 days office (Monday-Tuesday) Pay Rate:- $19/hr- 19/35hr. 30 Hours shift in a week (09:00 am - 03:00 pm MST) About the role: We are looking someone who have Customer Service experience in Lehi, UT. You will be joining us for the most critical time of the year. January 1st is the "Super Bowl" of healthcare, as new health plans launch, and our members are actively engaging with their benefits. Your primary responsibility will be to ensure a seamless and exceptional experience for them during this peak period. Day to Day: Get an introduction into health insurance, benefits, and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns with their values and incorporates the outstanding aspects of the team. Training: 1.5 weeks to prepare you for success. Hours will be 09-3 and you cannot miss 1 day or 1 minute Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
    $19 hourly 3d ago
  • Treasury Management Client Service Specialist

    Banktalent HQ

    Customer service agent job in Midvale, UT

    Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have strong ties to the communities we serve and strong relationships with our customers. With benefits starting on day one, 11 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity. The Treasury Management Operations team has an opportunity for a Treasury Management Client Services Specialist. The role will be located in one of our operations centers located in the western United States - locations are listed below. The ideal candidate will have the skills and experience to: Provide exceptional customer service to Treasury Management clients on a broad range of issues posed by telephone or email. Handle questions or problems related to the various Treasury Management products focused on collections, disbursements, information reporting, fraud protection, account analysis/billing and merchant services. Open a Salesforce case for each client issue, respond in a timely fashion, ensure follow-up is completed within established department expectations and document activity/resolution in the Salesforce case. Work to identify the root cause of errors and escalate issues as appropriate/needed to supervisor. Proactively reach out to clients when issues occur to provide workaround solutions. Work with clients when fraud occurs on their accounts, securing affidavits, facilitating recalls of transactions, and coordinating updates. Troubleshoot customer issues by conducting research in internal Treasury systems. Qualifications: Working knowledge of treasury and cash management products, procedures, services, accounting, financial and account analysis. Must have good customer service, problem solving and communications skills, both verbal and written. Requires High School diploma, GED or equivalent education and some experience in banking, bank operations and products, accounting or equivalent education and experience. A combination of education and experience may meet job requirements. Ability to work well with clients and team members. Good attention to detail and accuracy. Good organizational and time management skills. Proficient in the use of Microsoft Office products: Word, Excel, and related systems. Benefits: Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance. Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts. Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays. 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience. Mental health benefits including coaching and therapy sessions. Tuition Reimbursement for qualifying employees. Pay range (depending on location and experience): $17-28/hr Location and Schedule: This position is full-time in office with variable schedule options. The available office locations are: Chandler, AZ - 1265 S Price Road, Chandler, AZ Los Angeles, CA - 707 Wilshire Boulevard, Los Angeles CA 90017 Denver, CO - 7222 E Layton Ave, Denver CO 80237 Houston, TX - 1801 Main Street, Houston TX 77002 Midvale, UT - 7860 S Bingham Junction Blvd, Midvale UT 84047 Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.
    $17-28 hourly 4d ago
  • French and English Bilingual Customer Support Agent

    Stampin Up Inc. 3.7company rating

    Customer service agent job in Riverton, UT

    Be Part of What's Next Stampin' Up! is in an exciting season of transformation-and we're looking for people who are energized by change, not intimidated by it. If you're a positive problem-solver with a people-first mindset, an empathetic nature, and the courage to lean into growth, you might be exactly who we're looking for. Between supporting our global sales force (our beloved “demonstrators”) and creating the world's best stamps, ink, and paper, we believe in showing up for people-our customers and each other-while building what's next together. Sound like your kind of challenge? Keep reading. Why You'll Love It Here Wicked-awesome benefits package (seriously, compare it) Friday dress code every day (hello, jeans) Extreme crafting experiences (optional, but fun!) Generous paid time off (work/life balance matters Tuition assistance & 401(k) with company match Our Contact Center, Reimagined No cold calling. No sales quotas. No weekends. Just meaningful conversations, real problem-solving, and the space to focus on what matters most-delivering exceptional service while maintaining a healthy work/life balance. What You'll Do Live our core values: caring about people first, acting with courage, bettering our best, and owning it Create positive, empowering experiences in every interaction Resolve demonstrator concerns with empathy, integrity, and accountability Provide friendly, professional support on inbound contacts while meeting productivity and quality standard Stay knowledgeable on products, promotions, events, and the Demonstrator Compensation Plan Jump in to support special projects and company initiatives as we continue to evolve Shifts Available We're hiring for closing shift: Full-Time: 10:30am-7:00pm (two 15-minute breaks + 30-minute lunch) What You Bring High school diploma or equivalent Comfort with technology (computers, software, phone systems) Strong verbal and written communication skills with fluency in both English and French Ability to sit for extended periods Previous call center or customer service experience preferred A positive attitude, adaptability, and a genuine desire to help others Pay: $18.75/hour Apply today and be part of a team building the future together. Requirements:
    $18.8 hourly 15d ago
  • Airport Customer Service Agent (NK Part Time)

    GAT 3.8company rating

    Customer service agent job in Salt Lake City, UT

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
    $27k-33k yearly est. 4d ago
  • Customer Retention Specialist

    AAPC

    Customer service agent job in Salt Lake City, UT

    This is a Hybrid role based in UT Are you a proactive, customer-focused professional who thrives in a goal-driven environment? As a Member Retention Specialist, you will play a critical role in helping retain members, reduce churn, and strengthen long-term relationships. This role partners closely with the Retention Manager to execute renewal outreach, deliver exceptional service, and identify opportunities to expand member value. Responsibilities Execute outbound and inbound renewal outreach across multiple channels (phone, email, text) Deliver outstanding customer service while resolving concerns that may impact retention Identify and surface upsell and upgrade opportunities during renewal conversations Generate qualified leads and warm handoffs to Sales teams Maintain accurate activity, notes, and pipeline updates within CRM systems Support retention campaigns, communication schedules, and outreach initiatives Meet or exceed individual renewal, retention, and activity goals Collaborate with the Retention Manager and cross-functional teams to improve member experience and outcomes Actively participate in coaching, training, and performance feedback sessions Qualifications Self-motivated with the ability to manage daily outreach and follow-up independently Associate's degree or equivalent professional experience Energetic, optimistic, and resilient in a goal-oriented environment Prior experience in outbound calling, renewals, retention, customer engagement or account resolution roles Strong prioritization and time-management skills Demonstrated ability to deliver excellent customer service and build rapport Comfortable using CRM and call systems (Salesforce, CallFire, in Contact, or similar tools) Technically proficient with the ability to learn new systems quickly Clear, professional phone and written communication skills Open to feedback, coaching, and continuous improvement What we offer: Base pay + incentive potential Fun and diverse team environment Hybrid in-office/WFH schedule Comprehensive benefits package including medical, dental and vision insurance Health Savings Account Generous PTO and Holiday Pay 401(k) retirement plan and company match Who we are: AAPC (************* is the nation's largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members. AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
    $32k-41k yearly est. Auto-Apply 6d ago
  • Customer Success Rep C

    Simco Electronics 4.1company rating

    Customer service agent job in Draper, UT

    Job Description The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management • Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. • Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. • Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. • Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. • Proactively identify potential issues and resolve them before escalation. Communication and Support • Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. • Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. • Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization • Accurately document all customer interactions, service requests, and status updates in the appropriate systems. • Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. • Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management • Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. • Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration • Collaborate with internal teams to coordinate service workflows and ensure seamless communication. • Proactively share customer feedback and insights with the team to improve overall service quality. • Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Ability to guide, motivate, and develop team members. • Expertise in managing and resolving disputes effectively. • Flexible and creative problem-solving skills and a proactive, customer-focused mindset • Advanced communication skills with the ability to communicate clearly and effectively across different mediums. • Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. • Comfort in presenting ideas and solutions to management and stakeholders. • Exceptional active listening skills and the ability to empathize with customers. • Time management and multitasking skills to handle multiple requests efficiently. • Build trust and rapport with both customers and internal teams. • Positive, solution-focused attitude with a commitment to accountability and self-improvement. • Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications • Associate degree or equivalent experience. • Minimum of 5 years of relevant customer service experience required. • Strong multitasking skills and ability to train and lead team members effectively. Physical Demands • Prolonged periods of sitting while working on a computer. • Occasional standing, bending, and other physical activities to support office or service-related tasks. • Repetitive hand movements associated with data entry and computer work. • Ability to lift and move up to 45 lbs. without assistance. Working Environment • Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. • Minimal travel may be required for training or customer support activities
    $43k-58k yearly est. 26d ago
  • Patient Relations Specialist

    University of Utah Health

    Customer service agent job in Salt Lake City, UT

    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner. May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk. Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders. Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration. Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution. Reconciles cash against daily charge and cash reports. Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes. Acts as a liaison between patients, guests, back office staff and providers. Assists patients with automated medical record access, as needed. Manages inventory and maintenance. May be required to drive patients from the hospital to designated locations. Performs other duties, as required. Knowledge / Skills / Abilities Demonstrated potential ability to perform the essential functions of the job as outlined above. Ability to maintain a professional demeanor in stressful or difficult situations. Ability to provide care appropriate to the patient demographic served. Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers. Ability to communicate with patients in a confidential, professional manner using tact and diplomacy. Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual. Demonstrated excellent communication, interpersonal, organizational and follow-through skills. Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment. Ability to work efficiently and independently. Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes. Ability to assimilate data from various sources. Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected. Ability to navigate a facility with multiple providers and services. Qualifications QualificationsRequired One year of office experience, customer service experience, or the equivalency. Current, valid Utah driver's license at time of hire may be required in some areas. Qualifications (Preferred) Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
    $27k-37k yearly est. Auto-Apply 9d ago
  • Retail Deposits Servicing Call Center Specialist

    Us Tech Solutions 4.4company rating

    Customer service agent job in Salt Lake City, UT

    **Call Center Specialist - Retail Deposits Servicing** **Salt Lake City, UT** **6 months Contract** **Role:** + Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. + Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others. + Process telephone requests for account information and application processing and communicate results to the customer. + Maintain knowledge of comparable and competitor products. + Respond to email and written inquiries. + Responsible for the maintenance of existing accounts. + Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. + Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications. **Responsibilities:** + Customer Service + Answers incoming calls + Reports Conditions affecting customer satisfaction + Performs timely and accurate follow up on account inquiries + Provides accurate information on deposit products offered + Demonstrates strong problem resolution skills + Solid organization and communication skills with a strong attention to detail + Escalates reports of exceptional service and complaints + Training and Development + Completes core corporate training and develop solid knowledge of systems + Self-motivation to consistently improve knowledge to advance service capabilities + Maintains knowledge of all Retail Servicing policies and procedures + Keeps all training documentation organized and remain aware of new information + Operates within compliance policies and procedures + Processing + Account analysis + Performs manual research of accounts + Records comments clearly + Processes and updates deposit applications on system + Makes outgoing calls to provide information and clarify questions + Ensures updates to the database are complete and accurate + Proficient in all systems necessary to provide effective customer service + Other Job Functions + Other duties as assigned + Assist in other business areas as needed + Accurately track all work completed + Individual/Time Management + Meet or exceed department standards for productivity and quality + Demonstrate flexibility and team-oriented attitude to support the business (overtime, travel, etc.) + Identify system issues and process improvements **Experience Required** + Some banking experience or a customer service background + Excellent knowledge of multiple business area processes and procedures + Excellent knowledge of applicable department systems + Demonstrated ability to manage multiple priorities in a time-sensitive environment + Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues. + Familiarity with Microsoft applications with emphasis on Word/Excel + Excellent oral/written communication skills + Excellent data entry skills + Proven ability to consistently meet individual/team/department goals + Has developed specialized skills or is multi-skilled through job-related training + Takes a broad perspective to problems and identifies new, less obvious solutions + Completes work with a limited degree of supervision + Proven ability to meet strict attendance guidelines **Education:** High School Diploma or Equivalent **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $28k-33k yearly est. 7d ago
  • PT - Customer Service Agent - $17.00

    Europcar

    Customer service agent job in Salt Lake City, UT

    We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences and ensure they receive top-notch service from start to finish. As a Ready Line Agent, you will: * Maintain a clean, organized, and presentable ready line area. * Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up. * Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing. * Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition. * Confirm that an adequately completed checkout slip accompanies each vehicle. * Assist customers in locating their rental vehicle, providing help with luggage when necessary. * Support the efficient flow of vehicles by moving and parking cars within the facility as needed. * Perform other duties as assigned to support business needs and objectives. As a Return Agent, you will: * Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor. * Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels. * Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed. * Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle. * Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have. * Perform other duties as assigned to support business needs and objectives. Requirements: * Valid Driver's License * Top-notch people skills * Ability to troubleshoot with a smile * Patience and understanding throughout the rental experience * High School Diploma or equivalent We offer: * Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus * Company-paid Life Insurance * Company-paid AD&D Insurance * Flexible spending account * Parental leave * Employee assistance program We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************
    $23k-30k yearly est. 6d ago
  • Customer Support Agent

    Squeeze Media Group LLC

    Customer service agent job in Orem, UT

    Job DescriptionDescription: We're Squeeze, one of the fastest-growing companies in Utah and the leading Sales Experience company. We have been recently recognized with the Utah Top 100, UV 50, and Inc 500 awards. We offer sales support for companies in a variety of industries including financial services, tech, healthcare, mortgage, solar, and much more. With offices located in Orem UT, Logan UT, and Rexburg ID, we are currently looking to fill more sales support positions in your city as we continue to grow! Our hope is to help a driven, ambitious person, like yourself, earn a great income and give you the perfect jumpstart to your long-term career-whether that's with us (we are ALL about investing in our team members and providing growth opportunities) or stepping into another position within an industry you love. What will you do? Contact our client's prospective customers (warm leads, NO cold calling) and ask qualifying questions for the product or service they expressed interest in Making fast-paced calls for the duration of your shift (Phone calls last between 2-4 minutes) Using sales tactics, like rebutting, to assist customers in staying on the phone for the product or service they are interested in Become trained in high-demand industries such as Debt consolidation, Mortgage, Solar, Healthcare, Insurance, Tech, and/or other fields and express the benefits of these services to customers - and don't worry, in our organization, we teach you all you need to know through our training process “What's in it for me?” $12/hr base + uncapped commissions. The average pay is between $18-$20. Top earners make $25+ Great staff, dynamic work environment, team-oriented work, and growth opportunities within one of Utah's fastest growing companies Flexible scheduling PTO available Daily, weekly, and quarterly spiffs and bonuses 6 major holidays off Health insurance/HSA option, Dental, and Vision for full-time employees Gain real-world experience and grow your career with us Internal leadership opportunities due to our massive growth Are you a fit? We are a performance-based company and strive to support each individual with the tools they need to be successful. Here are some qualities we are looking for in our ideal candidate to contribute to our culture: Minimum Qualifications: High school diploma or equivalent completed Must complete a successful background check Must be available to work at least 22 hours per week minimum (22 hrs-40 hrs/week) Hour of operation: Monday through Friday, 8am-6pm MST Must work 4-hour shifts at minimum, and be able to work 5 days a week Ability to answer inbound/outbound calls for duration of scheduled shift outside of designated breaks Ability to meet consistent attendance requirements Preferred Qualifications: Previous experience in any sales/support setting The desire to be part of a fast-growing company Positive attitude and outlook - be a force for good in our culture Hard-working, self-motivated, eager to learn ************************************* ********************** ********************************************************** ****************************************** Apply to learn more about this amazing opportunity at Squeeze! Requirements:
    $18-20 hourly 15d ago
  • Customer Service Agent

    Complete Family Protection

    Customer service agent job in Lehi, UT

    Job Description We're looking for a motivated and detail-driven Sales Support Representative to join our team. In this role, you'll play a key part in delivering outstanding customer service and supporting our sales team in reaching their goals. Your main focus will be on retaining existing customers and identifying opportunities for cross-selling, while also generating valuable referrals for the sales team. This position is primarily phone-based, interacting directly with customers. If you are confident, personable, and comfortable engaging with customers over the phone, you will excel in this role. Company Vision Statement To become the most sought-after employer on our path to becoming the highest and most-efficient producing inside sales organization in our industry. Mission Statement To help our clients prepare for future financial hardship in the nicest way possible. Core Values Competitive - Never Settle Humble - Always learning Hungry - Never Satisfied Accountable - True Ownership Driven - Self-Motivated Leadership - Rise Above Teamwork - Share and Support Integrity - Doing Whats Right Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Parental Leave Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction. Onboarding customers by reviewing their new policy details Saving customers that want to cancel Fixing issues with customer applications Participate in training sessions to enhance product knowledge and improve sales techniques. Requirements Familiarity with collaboration tools and CRM software is a plus. Ability to work effectively in a team-oriented environment while managing multiple tasks efficiently. A proactive approach to problem-solving with a focus on delivering results.
    $23k-30k yearly est. 6d ago
  • Call Center Representative (Bilingual English/Spanish)

    CHC Utah 4.2company rating

    Customer service agent job in Salt Lake City, UT

    Call Center Representative (Bilingual English/Spanish) Job Level: Entry Level (less than 2 years) Job Type: Part-Time Date Updated: July 29, 2016 Years of Experience: Less Than 1 Year Starting Date: July 29, 2016 «Back to job search Invite a friend Job Description: Call Center Representative - This Part time position is available at our Oquirrh View Clinic working 8am -12Pm, Monday-Friday. Responsible for all functions of appointment scheduling, telephone messaging, updating important patient information and playing a key role in the coordination and delivery of quality customer service to CHC patients and their families. Experience and Skills: Basic computer and typing skills, excellent interpersonal and oral communication skills, strong writing skills and a minimum of 1 year customer service or direct patient care experience is required. Health care experience and bilingual Spanish/English is also required.
    $27k-34k yearly est. 60d+ ago
  • Passenger Service Agent

    G2 Secure Staff 4.6company rating

    Customer service agent job in Salt Lake City, UT

    Meet and greet customers with tickets. Provide assistance to passengers as requested or required. Monitors ticket counter & Self Service Check-in queue activity. Assist with the ticketing and boarding process, gates, and baggage service. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous Customer Service experience preferred 4. Must be 18 years of age or older. 5. Must have a working telephone number for contact. 6. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to communicate clearly and concisely in verbal and written communication. 4. Must be able to read, write, understand and carry out instructions in English. 5. Must be able to stand/walk in terminal area throughout the scheduled shift. 6. Must be able to consistently push, pull and lift 50 to 70 lbs. 7. Must be able to carry oversized bags (ski bags, snow board bags, boot bags, etc.) 100 to 125 yards. 8. Must pass pre-employment and random drug tests. 9. Must complete a criminal background check. 10. Must meet necessary requirements to obtain a security sensitive identification badge. 11. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Greet passengers, clients and airline personnel in a courteous and professional manner. 2. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents. 3. Provide general information to passengers, give directions and flight information. 4. Provide special services (courtesy chairs/bag carts) as required. 5. Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize. 6. Summon the security supervisor and refer difficult or uncooperative passengers to security. 7. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 8. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 9. Attend meetings and inservices as required. 10. Utilize appropriate communications channels and maintain records, reports and files as required. 11. Must be in proper uniform or business attire as directed by company officials. 12. Identification badges must always be visible. 13. Adhere to company policies and procedures and participate in achievement of company objectives. 14. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 15. Perform other duties as requested.
    $26k-32k yearly est. 60d+ ago
  • Customer Service Agent

    Hrmango

    Customer service agent job in Salt Lake City, UT

    HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential! We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. What You'll Do : Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction. Answer customer questions and provide assistance based on each customer's needs and requests Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return. Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information. Answer telephone in a friendly, helpful manner. Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; Must be able to work the following shift/schedule: Weekdays, Weekends, Days, evenings and Holidays. You are : Self-driven. You have superior organizational skills, integrity, and great follow-through on tasks You understand the impact of a results-driven, highly successful sales team Collaborative and Committed. You have a “can do” attitude and believe that anything is possible with the right focus and the right team Preferred Experience & Qualifications : Must be at least 18 years of age. High School Diploma or G.E.D. required. A minimum of basic level experience and understanding of a PC and Microsoft Office Products required. Must be able to understand, read, write, and speak English. Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI). Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Comp, Perks & Benefits We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired, you can expect; Competitive Pay Medical/Dental/Vision Coverage, 401K Life Insurance Paid Time Off *All new hires must pass a pre-employment background check and drug test. Job Type: Full-time Salary: $10.00 /hour Required education: High school or equivalent Required experience: Customer Service: 1 year Required license or certification: Driver's License
    $10 hourly 60d+ ago
  • Protective Services Dispatcher 2

    Brigham Young University 4.1company rating

    Customer service agent job in Provo, UT

    Why Work at BYU As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. Job Description Security Control Analyst The Security Control Analyst supports campus safety by monitoring complex security, alarm, and emergency communication systems. The role analyzes incoming information, identifies threats, coordinates with law enforcement and emergency responders, and maintains accurate documentation. This position requires strong multitasking skills, calm decision-making under pressure, and proficiency with security and dispatch technologies. What you'll do in this position: Security & Surveillance Monitor and analyze data from security cameras, alarms, access control, and environmental systems. Detect threats, hazardous conditions, and unusual activity. Assist campus users with access control and security systems. Coordinate with technicians and security staff to resolve system issues. Conduct basic investigations using camera playback. Communication Receive and process emergency and non-emergency calls. Dispatch police, fire, EMS, and university personnel according to established protocols. Relay critical information (vehicle, criminal, warrant, and safety data) to responders. Maintain radio communication and track status of field units. Facilitate communication with outside agencies as needed. Records & Documentation Record and track service requests using CAD software. Enter, update, and retrieve confidential information. Maintain logs, files, and records in compliance with state and federal guidelines. Other Responsibilities Attend required POST dispatch training. Maintain required certifications. Provide after-hours assistance and perform other duties as assigned. What qualifies you for this role: Required: A firm commitment to the mission of BYU Associate degree + 2 years dispatch experience (or equivalent combination). High school diploma or GED. No felony convictions; must pass background check and screening. Ability to obtain within one year: Utah POST Dispatch Certification, PowerPhone Police/Fire/Medical certification, and UCJIS certification. Ability to stay calm, focused, and decisive under stress. Strong multitasking, prioritization, and communication skills. High integrity, confidentiality, and reliability. Ability to work variable schedules, including nights, weekends, and holidays. Strong radio and telephone communication skills. Ability to interpret campus maps and locations quickly. Typing speed of at least 50 WPM. Proficiency with Microsoft Office. Preferred: Five years dispatch experience in police, fire, or medical settings. Bachelor's degree in a related field. Proficiency with CAD software, security camera systems, access control, and alarm systems. What we offer in return: This position comes with fantastic benefits, including: Employee assistance program, available to the employee and all members of their household Access to the library Free on-campus parking Free UTA pass Discounts at the BYU Store and for many events at BYU Pay Grade: 50 Typical Starting Pay: $25.00 to $32.50 an hour Required Documents: All Staff positions require a resume. Refer to the Job Posting for any additional required documents. Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend. Brigham Young University is an equal opportunity employer, including disability and protected veteran status. Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!
    $25-32.5 hourly Auto-Apply 1d ago
  • Call Center Representative

    Lap of Love 4.0company rating

    Customer service agent job in Herriman, UT

    Job Description Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour
    $16 hourly 10d ago
  • Passenger Service Agent (Provo, Utah)

    Choice Aviation Service Inc.

    Customer service agent job in Provo, UT

    Job Description The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Core Competencies Able to work efficiently as a part of a team as well as independently. Attention to detail in all areas of work. Effective communication skills with individuals at all levels of the organization Job Duties Greet and process passengers for outbound flights at the check-in counter and gate. Actively participates in the Safety Management System (SMS) Inspect and verify passenger documentation. Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated. Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights) Makes announcements regarding flight activity at gate or over airport's general PA system. Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise. Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival. Always maintain the level of service expectations for the passenger and the airline customer. Comply with all company, local, state, federal, and carrier SOP and security requirements. Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security. All employees are responsible for ensuring quality control in their own activities. Cooperate fully with Inspectors to achieve quality inspection commitments. Performs other duties as requested. Requirements Must be 18 years of age. High School diploma. Enthusiastic about Customer Service Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis. Ability to work nights, weekends, holidays, and varying schedules. Proficient Computer Skills Must be able to stand, lift, bend for an extended period. Must successfully complete airline specific training programs and recertification The ability to read, write and fluently speak and understand the English language. Ability to work nights, weekends, holidays, rotating shifts and varying schedules.
    $23k-30k yearly est. 29d ago
  • French and English Bilingual Customer Support Agent

    Stampin Up 3.7company rating

    Customer service agent job in Riverton, UT

    Be Part of What's Next Stampin' Up! is in an exciting season of transformation-and we're looking for people who are energized by change, not intimidated by it. If you're a positive problem-solver with a people-first mindset, an empathetic nature, and the courage to lean into growth, you might be exactly who we're looking for. Between supporting our global sales force (our beloved “demonstrators”) and creating the world's best stamps, ink, and paper, we believe in showing up for people-our customers and each other-while building what's next together. Sound like your kind of challenge? Keep reading. Why You'll Love It Here Wicked-awesome benefits package (seriously, compare it) Friday dress code every day (hello, jeans) Extreme crafting experiences (optional, but fun!) Generous paid time off (work/life balance matters Tuition assistance & 401(k) with company match Our Contact Center, Reimagined No cold calling. No sales quotas. No weekends. Just meaningful conversations, real problem-solving, and the space to focus on what matters most-delivering exceptional service while maintaining a healthy work/life balance. What You'll Do Live our core values: caring about people first, acting with courage, bettering our best, and owning it Create positive, empowering experiences in every interaction Resolve demonstrator concerns with empathy, integrity, and accountability Provide friendly, professional support on inbound contacts while meeting productivity and quality standard Stay knowledgeable on products, promotions, events, and the Demonstrator Compensation Plan Jump in to support special projects and company initiatives as we continue to evolve Shifts Available We're hiring for closing shift: Full-Time: 10:30am-7:00pm (two 15-minute breaks + 30-minute lunch) What You Bring High school diploma or equivalent Comfort with technology (computers, software, phone systems) Strong verbal and written communication skills with fluency in both English and French Ability to sit for extended periods Previous call center or customer service experience preferred A positive attitude, adaptability, and a genuine desire to help others Pay: $18.75/hour Apply today and be part of a team building the future together.
    $18.8 hourly 16d ago
  • Customer Success Rep C

    Simco Electronics 4.1company rating

    Customer service agent job in Draper, UT

    The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management * Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. * Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. * Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. * Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. * Proactively identify potential issues and resolve them before escalation. Communication and Support * Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. * Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. * Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization * Accurately document all customer interactions, service requests, and status updates in the appropriate systems. * Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. * Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management * Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. * Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration * Collaborate with internal teams to coordinate service workflows and ensure seamless communication. * Proactively share customer feedback and insights with the team to improve overall service quality. * Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies * Proficient in Microsoft Office applications (Word, Excel, Outlook). * Ability to guide, motivate, and develop team members. * Expertise in managing and resolving disputes effectively. * Flexible and creative problem-solving skills and a proactive, customer-focused mindset * Advanced communication skills with the ability to communicate clearly and effectively across different mediums. * Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. * Comfort in presenting ideas and solutions to management and stakeholders. * Exceptional active listening skills and the ability to empathize with customers. * Time management and multitasking skills to handle multiple requests efficiently. * Build trust and rapport with both customers and internal teams. * Positive, solution-focused attitude with a commitment to accountability and self-improvement. * Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications * Associate degree or equivalent experience. * Minimum of 5 years of relevant customer service experience required. * Strong multitasking skills and ability to train and lead team members effectively. Physical Demands * Prolonged periods of sitting while working on a computer. * Occasional standing, bending, and other physical activities to support office or service-related tasks. * Repetitive hand movements associated with data entry and computer work. * Ability to lift and move up to 45 lbs. without assistance. Working Environment * Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. * Minimal travel may be required for training or customer support activities
    $43k-58k yearly est. 55d ago

Learn more about customer service agent jobs

How much does a customer service agent earn in Murray, UT?

The average customer service agent in Murray, UT earns between $21,000 and $34,000 annually. This compares to the national average customer service agent range of $23,000 to $37,000.

Average customer service agent salary in Murray, UT

$26,000

What are the biggest employers of Customer Service Agents in Murray, UT?

The biggest employers of Customer Service Agents in Murray, UT are:
  1. Europcar
  2. The Enterprise
  3. ACD Direct
  4. Gat
  5. Hrmango
  6. Jobconversion
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