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Customer service associate jobs in Murray, UT

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  • Series 7 Customer Consultant

    Randstad USA 4.6company rating

    Customer service associate job in Salt Lake City, UT

    We're hiring for a major banking client that's hiring Series 7 Customer Resolution Consultants to support high-profile clients. This is a hybrid contract role based in Salt Lake City, UT and it offers an excellent path into one of the top financial institutions. Role Highlights: Location: Salt Lake City, UT Contract Duration: 6 to 24 months Pay Rate: $33/hour License Requirement: Active Series 7 (or expired within the past 18 months) Start Date: October (immediate hire) Conversion Rate: 70% of consultants go full-time If you or someone in your network may be interested, please apply!
    $33 hourly 19h ago
  • Customer Service Specialist

    Spectrum Recruiting Solutions

    Customer service associate job in American Fork, UT

    CUSTOMER SERVICE LEAD Reports to: VP Sales & Marketing Compensation: $55K - $65K We're a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands-on problem solving, continuous improvement, and pride in what we build - literally. Your Role: As the Customer Service Lead, you'll be the primary point of contact for customers across phone, email, and walk-ins in our American Fork showroom. You'll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience. What You'll Do: Serve as the first point of contact for phone, email, and walk-in customers. Answer product questions and support orders, shipping, returns, and troubleshooting. Prepare quotes and provide support to retail, eCommerce, and commercial sales teams. Coordinate with warehouse and logistics on shipments and order issues. Track and manage customer tickets in HubSpot, RingCentral, and other tools. Keep the showroom organized, presentable, and customer-ready. Document customer questions and trends to support training and FAQs. Contribute to improving processes, the help desk, and customer resources. What You'll Bring: Experience in customer service, reception, inside sales, or a similar role. Strong organization, follow-through, and attention to detail. Clear verbal and written communication skills. Comfort learning building-product basics and explaining them to customers. Proficiency with email, phone systems, and CRM tools. A steady, solutions-oriented approach; you stay calm, ask good questions, and support customers and teammates consistently. Why Join? You'll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect - where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American-made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow. About Spectrum Recruiting Solutions: At Spectrum Recruiting Solutions we are a premier, purpose-driven team of professional recruiters dedicated to delivering exceptional talent and achieving long-term results in the industrial engineering and manufacturing industries. Our specialized teams support permanent recruitment efforts across a wide range of sectors, including aerospace, defense, mining, medical devices, life sciences, food and beverage, and general manufacturing throughout the U.S. Guided by a clear vision, strategic insight, and a people-first approach, we are redefining the future of talent acquisition. With deep industry expertise and a steadfast commitment to authentic human connection, we provide tailored solutions that align top-tier talent with innovative, forward-thinking organizations.
    $55k-65k yearly 19h ago
  • Export Customer Service

    Carotrans 3.7company rating

    Customer service associate job in Salt Lake City, UT

    Export Customer Service (Full Time Position) *This is a full time, onsite position located in greater Salt Lake City* CaroTrans is looking for enthusiastic, proactive and motivated individuals to join our ever growing team across the USA. We're in the business of global logistics, but that doesn't mean you need to have studied this or have experience in the industry. If you have a positive attitude and you're willing to learn, then one of our entry level positions could be perfect for you! We'll teach you everything you need to know about global logistics, while developing your skills in the business world. CaroTrans provides logistics solutions to a wide range of customers. We import, export, warehouse and transport wholesale goods around the country and world! This is a dynamic and fast paced industry where every day presents new challenges. What will your role be? We are looking for people who fit the CaroTrans culture, not a particular job. Your role will be in the realm of export operations and can cover a range of different tasks within this function such as: Customer service Operations Pricing From here, you have the ability to progress into roles with more responsibility based on your drive and ability. The Candidate · You are graduated with a bachelors degree - any major · You have a positive and enthusiastic attitude · You take responsibility and have a solution focused, pro-active approach · You combine attention to detail with the necessary analytical skills and required conviction · You are looking for a long term relationship in a company where you can develop and grow your career Why CaroTrans? · A 'family' culture in a stimulating, pragmatic and commercial environment · A development program with a high degree of autonomy and plenty of room for personal initiatives · A dynamic and exciting international market and organization which provides the ambitious professional with many opportunities Apply now!
    $28k-36k yearly est. 3d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Customer service associate job in Lehi, UT

    Job Title: Customer Service Representative Pay Rate: $19.35/hour Job Type: Part-Time: Contract to Hire This role includes 1.5 weeks of training to prepare you for success. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease. What you'll do: Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns with Client values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this will be an essential role at Client Your skills include: Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks Nice to have: 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English/Spanish) is a plus Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
    $19.4 hourly 2d ago
  • Customer Service Representative

    Poulton Associates LLC

    Customer service associate job in Salt Lake City, UT

    The Poulton Associates/Wright Flood team is offering a great opportunity for someone who works well in a team environment, enjoys providing excellent customer service, takes initiative, meets deadlines and has a strong desire to excel. This key member of our Client Support Team will work within a group of similarly minded professionals to help retail insurance producers across the country write, retain and service the catastrophe insurance policies available at our wholesale web site, ******************** The applicant will be using our 100% on-line platform to make placing flood, earthquake and landslide insurance fast and easy for independent insurance agents. To be successful in this role, the applicant must: Build and maintain professional, productive working relationships with fellow Support Team members, Brokers/Producers and Clients Have knowledge of insurance practices Identify customer needs and recommend solutions Be able to diffuse escalated situations Demonstrate strong verbal and written communication skills Be a team player who can work independently Stay abreast of new products, procedural changes and market trends Demonstrate excellent time-management skills and manage multiple concurrent projects with shifting priorities Job Functions: Service new and existing retail producers and their staff members Respond to and resolve retail producers and client concerns and inquiries Manage the marketing process, coordinating with retail producers to help them make best use of the on-line platform Deliver recommendations to retail producers as to the coverage features of our products Comply with internal systems, processes and procedures Provide support on other tasks as assigned Requirements: HS Diploma or equivalent Proficiency in Microsoft Windows, Word, Excel, Outlook Client 1-3 years of Call Center experience 1-5 years of experience in servicing personal or commercial lines property and casualty insurance accounts is a plus What We Offer: Paid Time Off (PTO) Paid Holidays Generous benefits package including health, dental, vision, 401(k), etc. Employee Stock Purchase Plan Tuition Reimbursement Student Loan Repayment Program Poulton Associates/Wright Flood is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
    $27k-35k yearly est. 3d ago
  • Retail Sales Associate

    Ashley Global Retail, LLC

    Customer service associate job in Magna, UT

    We Don't Follow Trends, We Create Them. Make some serious Cash! Incentive Potential $28,100 - $127,500 For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuouslygrowing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Purpose at Ashley As a Retail Sales Associate, transform storeguests into loyal customers. When guests enter the store, you're the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley's products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment. What You'll Do Thrives in an environment that rewards for delivering world-class service and delighting our guests. Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image. Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions. Address customer concerns independently whenever possible Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists. Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks. Meet and exceed sales goals, align to KPI's and performance standards. Complete any additional tasks as assigned by management. What You Bring Legally authorized to work in the US. At least 18 years old. Ability to lift, tug, and pull 25 Ibs with or without accommodation. High school diploma or equivalent, preferred 1 year customer service and/or sales experience, preferred. Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to. Conveys information in a way that inspires action. Gets excited by developing and sharing fresh ideas. Ability to work flexible hours, including weekends and holidays. Communicates information in a motivating manner that prompts action. Flourishes in an environment that values exceptional service and customer satisfaction. Maintain reliable attendance. Learn more about who we are and the causes we support here. Apply now and find your home at Ashley! Benefits: · Health, dental benefits, and vision insurance · Employee Discount from 10% - 30% · Life/Disability Insurance · Flex Spending Account · 401K · Paid Time Off & Holidays · Paid Birthday · Weekly Pay Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
    $23k-34k yearly est. 1d ago
  • Customer Service Associate

    Rocket Express 4.1company rating

    Customer service associate job in South Jordan, UT

    Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Rocket Express located at 11399 S Redwood Rd, South Jordan, UT, is the perfect position for you! You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance! Pay: $16 / hour + Commission Pay! Rewards for YOU: Competitive Hourly Pay Incentive/Commission Pay DailyPay. Get paid daily! Flexible Scheduling; Morning & Evening Shifts Available Tuition Reimbursement Free Car Washes Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated! Bring JOY to YOUR Journey and apply today for our full-time Customer Service Associate position! Responsibilities Welcome and engage with customers in a warm, friendly manner Engage customers while selling and promoting our Unlimited Wash Club Safely and efficiently load every vehicle with clear hand signals and a smile Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests Maintain all aspects of the site to ensure it runs beautifully Required Skills 16 years of age or older Positive attitude Ability to work flexible hours including weekends and holidays
    $16 hourly 9d ago
  • Customer Retention Specialist

    Kenect 3.8company rating

    Customer service associate job in Pleasant Grove, UT

    About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About This Role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes. (We are in the office Monday - Thursday, WFH on Fridays.) What You Will Be Doing Retention & Revenue Protection Achieve ARR Retention goals set by Success Leadership Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns. Make a minimum of 25 outbound dials per day to connect with customers considering cancellation. Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions. Maintain professional, consultative, and persuasive communication across phone, email, and other channels. Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction. Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions. Track and report on save rates, churn reasons, and revenue impact to leadership. Maintain accurate records of customer interactions and outcomes in CRM systems. Follow structured save-playbooks while contributing to process improvement and new retention tactics. Skills & Qualifications 2+ years in Customer Success, Retention, Account Management, or similar customer-facing role. Proven track record of meeting or exceeding revenue retention or quota goals. Strong phone presence with excellent negotiation, persuasion, and objection-handling skills. Comfortable managing high-volume customer queues while delivering quality conversations. Ability to analyze data and articulate actionable insights to improve customer outcomes. Proficiency with CRM and customer success platforms (Salesforce) Our Company Values We Hope You Showcase See it, Solve it, Get it Done Build, Adapt, Win Unwavering Customer Obsession What Kenect Offers! Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
    $34k-42k yearly est. 60d+ ago
  • Patient Relations Specialist

    University of Utah Health

    Customer service associate job in Salt Lake City, UT

    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner. May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk. Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders. Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration. Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution. Reconciles cash against daily charge and cash reports. Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes. Acts as a liaison between patients, guests, back office staff and providers. Assists patients with automated medical record access, as needed. Manages inventory and maintenance. May be required to drive patients from the hospital to designated locations. Performs other duties, as required. Knowledge / Skills / Abilities Demonstrated potential ability to perform the essential functions of the job as outlined above. Ability to maintain a professional demeanor in stressful or difficult situations. Ability to provide care appropriate to the patient demographic served. Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers. Ability to communicate with patients in a confidential, professional manner using tact and diplomacy. Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual. Demonstrated excellent communication, interpersonal, organizational and follow-through skills. Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment. Ability to work efficiently and independently. Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes. Ability to assimilate data from various sources. Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected. Ability to navigate a facility with multiple providers and services. Qualifications QualificationsRequired One year of office experience, customer service experience, or the equivalency. Current, valid Utah driver's license at time of hire may be required in some areas. Qualifications (Preferred) Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions. Physical Requirements Carrying, Color Determination, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking
    $27k-37k yearly est. Auto-Apply 18d ago
  • Customer Service Advisor

    Radius Recycling

    Customer service associate job in Salt Lake City, UT

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: Promote the Pick-n-Pull Safety Culture. Be a team player. Work as a member of the team to help the team achieve its goals. Maintain a high level of integrity. Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. Follow all company policies and procedures. Identify when customer interaction requires assistance from management. Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. Additional duties as assigned. Qualifications: Must work safely at all times. Must have good people skills with an outgoing friendly positive attitude. Able to work retail hours including overtime, weekends and holidays. Must have reliable means of transportation. Must be able to read, write, and speak in the English language. Bilingual in Spanish a plus, but not required. Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. Vision must be sufficient to perform job functions safely as described above. Able to work on feet (stand and walk) for assigned work shift. Job Conditions: Exposure on a regular basis to outdoor weather conditions. Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
    $27k-34k yearly est. 6d ago
  • Client Specialist

    Barry's 3.7company rating

    Customer service associate job in Salt Lake City, UT

    We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience * Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time * Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations * Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar * Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule * Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
    $36k-59k yearly est. 60d+ ago
  • Client Onboarding Specialist

    Opiniion Inc. 3.7company rating

    Customer service associate job in Lehi, UT

    Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America's fastest-growing private companies. Driven by a forward-thinking team, we're shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team! LOCATION: Lehi, UT POSITION OVERVIEW: We are seeking a detail-oriented and customer-focused Client Onboarding Specialist to join our team and ensure a seamless transition for new clients integrating our property management software solutions. This position offers the opportunity to directly impact client success by providing expert guidance and support throughout the onboarding process. We are looking for a proactive professional who excels at building relationships, problem-solving, and delivering an exceptional client experience. You will take ownership of onboarding new clients, ensuring they fully understand and utilize our platform, while collaborating with internal teams to streamline processes and drive customer satisfaction. RESPONSIBILITIES: Client Onboarding: * Manage the end-to-end onboarding process for new clients, ensuring a smooth transition from sales to implementation. * Collaborate with the sales team to understand client expectations and requirements. Customization and Configuration: * Work closely with clients to customize and configure the property management software to meet their specific needs. * Provide guidance on best practices for optimal software utilization. Issue Resolution: * Address and resolve any issues or challenges that may arise during the onboarding process. * Collaborate with technical support and development teams to ensure prompt issue resolution. Client Communication: * Maintain clear and open communication with clients throughout the onboarding process. * Provide regular updates on project timelines, milestones, and any potential roadblocks. Product Knowledge: * Stay informed about Opiniion's property management software updates, features, and enhancements. Feedback Collection: * Gather feedback from clients during the onboarding process and communicate insights to the product and development teams. * Collaborate with cross-functional teams to enhance the onboarding experience based on client input. Documentation and Reporting: * Maintain accurate and detailed records of client onboarding activities. * Provide regular reports on onboarding progress and client success metrics. QUALIFICATIONS: * Minimum of 2 years of experience in client onboarding within the tech industry, preferably with property management software. * Strong project management and organizational skills. * Excellent communication and interpersonal skills. * Proficiency in using client onboarding tools and software. * Ability to work independently and collaboratively in a team environment. If you are an experienced Client Onboarding Specialist with a passion for the tech industry, we'd love to hear from you! OPINIION'S CULTURE: At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"-a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares-about our clients, their residents, and each other. BENEFITS SNAPSHOT: * Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents. * 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%. * Pre-tax Health Spending Accounts (HSA). * Paid Parental Leave for all new parents (including adoption or foster care). * Unlimited Time Off policies. * 10 Paid Holidays annually. * Monthly Gym Reimbursement benefit. * Note that the above benefits are available only to full-time employees of Opiniion* Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. The pay range for this role is: 16 - 20 USD per hour(Lehi Headquarters)
    $41k-70k yearly est. 30d ago
  • Part-Time Reservation Agent

    Davidson Hospitality Group 4.2company rating

    Customer service associate job in Alta, UT

    Property Description Snowpine Lodge is a luxurious mountain resort nestled in the picturesque Alta Ski Area of Utah, offering an extraordinary work environment for those who love the outdoors and hospitality. As a job applicant, joining the team at Snowpine Lodge means being part of a world-class property known for its breathtaking mountain views, unparalleled skiing, and exceptional service. The lodge offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and rewarding career path. Snowpine Lodge is committed to creating a warm and welcoming work culture that values teamwork, professionalism, and outstanding guest experiences. Employees can expect to work in a stunning alpine setting, where they can showcase their skills, immerse themselves in the mountain lifestyle, and create unforgettable experiences for guests. Joining the team at Snowpine Lodge presents a unique opportunity to be part of a renowned mountain resort that offers a truly memorable experience for both guests and team members alike. Overview $18 Hourly Saturdays and Sundays 9am-5:30pm Year-Round On-Site in Alta We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications High school diploma or equivalent Previous experience in hospitality or customer service preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Excellent organizational skills and attention to detail Basic computer skills and experience with reservation software Ability to work flexible hours, including weekends and holidays Positive attitude and willingness to learn and grow in the role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
    $18 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Customer service associate job in Lehi, UT

    Customer Service Professional Pay: $19/hour What You'll Do: Gain foundational knowledge of health insurance, benefits, and network plans to support Tier 1 member inquiries. Communicate with members via phone and email to resolve a variety of questions related to healthcare navigation and payment. Contribute to a positive and collaborative team culture aligned with company values. Report directly to a Team Lead in a role that plays a key part in member experience. What You Bring: A strong desire to help others and a resilient mindset that fosters empathy in every interaction. Excellent written and verbal communication skills to manage complex member inquiries. Ability to thrive in a fast-paced, high-volume environment while delivering personalized service. Quick adaptability to new software and processes; tech-savvy and detail-oriented. Composure and compassion when handling multiple tasks simultaneously. Preferred Qualifications: 1+ years of experience in a fast-paced work setting. 1+ years in a customer-facing role.
    $19 hourly 1d ago
  • Retail Sales Associate

    Ashley Global Retail, LLC

    Customer service associate job in Snyderville, UT

    We Don't Follow Trends, We Create Them. Make some serious Cash! Incentive Potential $28,100 - $127,500 For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuouslygrowing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Purpose at Ashley As a Retail Sales Associate, transform storeguests into loyal customers. When guests enter the store, you're the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley's products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional with a passion for lifestyle retail and thrives in a fast-paced, high-energy environment. What You'll Do Thrives in an environment that rewards for delivering world-class service and delighting our guests. Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional, visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner representing the Company's brand image. Accurately and efficiently process sales orders, adhering to cash handling protocols. Aid customers with credit applications and financing matters as required while maintaining thorough documentation of sales transactions. Address customer concerns independently whenever possible Aid in store opening and closing activities, including cash reconciliation and completion of daily checklists. Support inventory management and loss prevention procedures, including participation in bi-annual inventory checks. Meet and exceed sales goals, align to KPI's and performance standards. Complete any additional tasks as assigned by management. What You Bring Legally authorized to work in the US. At least 18 years old. Ability to lift, tug, and pull 25 Ibs with or without accommodation. High school diploma or equivalent, preferred 1 year customer service and/or sales experience, preferred. Gets charged up by interacting with others, by being outgoing, friendly, and easy to talk to. Conveys information in a way that inspires action. Gets excited by developing and sharing fresh ideas. Ability to work flexible hours, including weekends and holidays. Communicates information in a motivating manner that prompts action. Flourishes in an environment that values exceptional service and customer satisfaction. Maintain reliable attendance. Learn more about who we are and the causes we support here. Apply now and find your home at Ashley! Benefits: · Health, dental benefits, and vision insurance · Employee Discount from 10% - 30% · Life/Disability Insurance · Flex Spending Account · 401K · Paid Time Off & Holidays · Paid Birthday · Weekly Pay Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need. To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility
    $23k-34k yearly est. 9d ago
  • Customer Retention Specialist

    Kenect 3.8company rating

    Customer service associate job in Pleasant Grove, UT

    About us Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world. About this role We are seeking a highly motivated Customer Success Retention Specialist to join our team. This role is dedicated to reducing customer churn and preserving recurring revenue by actively engaging with customers at risk of cancellation. The ideal candidate is results-driven, thrives in high-volume customer interactions, and is passionate about problem-solving to deliver win-back and retention outcomes. What you will be doing Retention & Revenue Protection Save $65,000 in ARR per month through proactive engagement and retention strategies. Manage a pipeline of cancellation requests per month, working quickly to identify root causes and address customer concerns. Make a minimum of 25 outbound dials per day to connect with customers considering cancellation. Conduct empathetic, solution-oriented conversations to uncover business needs and propose tailored solutions. Maintain professional, consultative, and persuasive communication across phone, email, and other channels. Diagnose drivers of churn such as product gaps, pricing, or service dissatisfaction. Collaborate with cross-functional teams (Product, Support, Sales, CS) to escalate feedback and deliver customer solutions. Track and report on save rates, churn reasons, and revenue impact to leadership. Maintain accurate records of customer interactions and outcomes in CRM systems. Follow structured save-playbooks while contributing to process improvement and new retention tactics. Skills & qualifications 2+ years in Customer Success, Retention, Account Management, or similar customer-facing role. Proven track record of meeting or exceeding revenue retention or quota goals. Strong phone presence with excellent negotiation, persuasion, and objection-handling skills. Comfortable managing high-volume customer queues while delivering quality conversations. Ability to analyze data and articulate actionable insights to improve customer outcomes. Proficiency with CRM and customer success platforms (Salesforce) Our company values we hope you showcase See it, Solve it, Get it Done Build, Adapt, Win Unwavering Customer Obsession What Kenect offers Health, Dental, Vision, Life & Disability Insurance Your birthday is a paid day off Onsite gym Breakroom full of snacks and drinks Convenient location next to freeway entrance/exit We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members who can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and we believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
    $34k-42k yearly est. 3d ago
  • Patient Relations Specialist

    University of Utah Health

    Customer service associate job in West Valley City, UT

    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner. May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk. Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders. Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration. Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution. Reconciles cash against daily charge and cash reports. Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes. Acts as a liaison between patients, guests, back office staff and providers. Assists patients with automated medical record access, as needed. Manages inventory and maintenance. May be required to drive patients from the hospital to designated locations. Performs other duties, as required. Knowledge / Skills / Abilities Demonstrated potential ability to perform the essential functions of the job as outlined above. Ability to maintain a professional demeanor in stressful or difficult situations. Ability to provide care appropriate to the patient demographic served. Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers. Ability to communicate with patients in a confidential, professional manner using tact and diplomacy. Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual. Demonstrated excellent communication, interpersonal, organizational and follow-through skills. Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment. Ability to work efficiently and independently. Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes. Ability to assimilate data from various sources. Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected. Ability to navigate a facility with multiple providers and services. Qualifications QualificationsRequired One year of office experience, customer service experience, or the equivalency. Current, valid Utah driver's license at time of hire may be required in some areas. Qualifications (Preferred) Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions. Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
    $27k-38k yearly est. Auto-Apply 30d ago
  • Customer Service Advisor

    Radius Recycling

    Customer service associate job in Salt Lake City, UT

    Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a "can do" selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful. Essential Functions: * Promote the Pick-n-Pull Safety Culture. * Be a team player. Work as a member of the team to help the team achieve its goals. * Maintain a high level of integrity. * Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions. * Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times. * Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc. * Follow all company policies and procedures. * Identify when customer interaction requires assistance from management. * Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business. * Additional duties as assigned. Qualifications: * Must work safely at all times. * Must have good people skills with an outgoing friendly positive attitude. * Able to work retail hours including overtime, weekends and holidays. * Must have reliable means of transportation. * Must be able to read, write, and speak in the English language. * Bilingual in Spanish a plus, but not required. * Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts. * Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers. * Previous experience in a retail environment preferred but not required. Physical Activities Required to Perform Essential Functions: Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions. * Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties. * Vision must be sufficient to perform job functions safely as described above. * Able to work on feet (stand and walk) for assigned work shift. Job Conditions: * Exposure on a regular basis to outdoor weather conditions. * Exposure to occasional noisy conditions and machinery operation. PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older. Radius Recycling participates in e-verify for all U.S. new hires. An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check. All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees. As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
    $27k-34k yearly est. 8d ago
  • Client Onboarding Specialist

    Opiniion 3.7company rating

    Customer service associate job in Lehi, UT

    We are seeking a detail-oriented and customer-focused Client Onboarding Specialist to join our team and ensure a seamless transition for new clients integrating our property management software solutions. This position offers the opportunity to directly impact client success by providing expert guidance and support throughout the onboarding process. We are looking for a proactive professional who excels at building relationships, problem-solving, and delivering an exceptional client experience. You will take ownership of onboarding new clients, ensuring they fully understand and utilize our platform, while collaborating with internal teams to streamline processes and drive customer satisfaction. RESPONSIBILITIES: Client Onboarding: Manage the end-to-end onboarding process for new clients, ensuring a smooth transition from sales to implementation. Collaborate with the sales team to understand client expectations and requirements. Customization and Configuration: Work closely with clients to customize and configure the property management software to meet their specific needs. Provide guidance on best practices for optimal software utilization. Issue Resolution: Address and resolve any issues or challenges that may arise during the onboarding process. Collaborate with technical support and development teams to ensure prompt issue resolution. Client Communication: Maintain clear and open communication with clients throughout the onboarding process. Provide regular updates on project timelines, milestones, and any potential roadblocks. Product Knowledge: Stay informed about Opiniion's property management software updates, features, and enhancements. Feedback Collection: Gather feedback from clients during the onboarding process and communicate insights to the product and development teams. Collaborate with cross-functional teams to enhance the onboarding experience based on client input. Documentation and Reporting: Maintain accurate and detailed records of client onboarding activities. Provide regular reports on onboarding progress and client success metrics. QUALIFICATIONS: Minimum of 2 years of experience in client onboarding within the tech industry, preferably with property management software. Strong project management and organizational skills. Excellent communication and interpersonal skills. Proficiency in using client onboarding tools and software. Ability to work independently and collaboratively in a team environment. If you are an experienced Client Onboarding Specialist with a passion for the tech industry, we'd love to hear from you! OPINIION'S CULTURE: At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"-a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares-about our clients, their residents, and each other. BENEFITS SNAPSHOT: Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents. 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%. Pre-tax Health Spending Accounts (HSA). Paid Parental Leave for all new parents (including adoption or foster care). Unlimited Time Off policies. 10 Paid Holidays annually. Monthly Gym Reimbursement benefit. *Note that the above benefits are available only to full-time employees of Opiniion* Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
    $41k-70k yearly est. 27d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Customer service associate job in Lehi, UT

    This role includes 1.5 weeks of training to prepare you for success. As a Member Advocate Contractor, you'll be the first point of contact to members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease. What you'll do: Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this will be an essential role at Collective Health Your skills include: Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks Nice to have: 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English/Spanish) is a plus Prior healthcare experience High School Diploma/Bachelor's or Associate's degree preferred “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”
    $29k-35k yearly est. 1d ago

Learn more about customer service associate jobs

How much does a customer service associate earn in Murray, UT?

The average customer service associate in Murray, UT earns between $21,000 and $36,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in Murray, UT

$28,000

What are the biggest employers of Customer Service Associates in Murray, UT?

The biggest employers of Customer Service Associates in Murray, UT are:
  1. Walgreens
  2. Dollar Tree
  3. Family Dollar
  4. CK Hutchison Holdings Limited
  5. Raising Cane's
  6. Savers
  7. Savers | Value Village
  8. Sherwin-Williams
  9. Wells Fargo
  10. Selene Finance
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