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  • Customer Support Coordinator

    Classical Academic Press

    Customer service associate job in Camp Hill, PA

    Classical Academic Press (CAP) is a faith-based publisher of award-winning curricula and educational media designed for classical schools, Christian schools, homeschoolers, and charter schools. With 30+ employees and year-over-year growth, CAP is committed to delivering creative, high-quality educational resources. We are seeking a full-time Customer Support Coordinator to join our team. This role serves as a central connection point for customer communication, community support, and marketing operations. The ideal candidate is warm, highly organized, technologically adept, and able to balance customer-facing responsibilities with internal coordination and project support. If you are considering this position, please read more about Classical Academic Press and apply directly on LinkedIn. Please include your resumé and cover letter. Primary Responsibilities Customer Support & Communication Answer all inbound customer phone calls with professionalism and clarity. Manage the HubSpot Support Inbox, ensuring timely responses and accurate resolutions. Advocate for customer needs across departments and contribute to improving customer experience processes. Provide direct support for: Ask the Magister inquiries MyLibrary access and troubleshooting Digital resource and fulfillment questions Forms, ShelfIt, and other web-based tools Assist in setting up co-ops, including coupon creation and distribution. Marketing Support Support the marketing team with the annual CAP Catalog project, including planning, proofing, coordination, and task management. Seasonal conference planning and logistics support Manage and maintain customer and audience segmentation, ensuring list freshness and accuracy. Assist with marketing automations, including: Post-purchase customer journey emails Multi-step drip campaigns Customer lifecycle email updates Provide administrative or communication support to marketing initiatives as assigned. Internal Operations & Special Initiatives Contribute to the development and maintenance of CAP's AI database for customer support, including tagging, categorization, and content updates. Schedule and coordinate internal learning opportunities such as Lunch & Learns with various authors and members of the CAP leadership team. Assist with annual seasonal communications, including coordinating and sending Christmas cards. Skills & Qualifications Preferred: Bachelor's degree in a related field. Experience in customer service, marketing, operations, or community support (ideally in education or publishing). Familiarity with classical homeschooling or classical Christian education. CRM experience (HubSpot strongly preferred). Key Skills: Strong verbal and written communication abilities. Excellent organizational and administrative skills. Comfort working both independently and collaboratively. Proficiency with Google Suite and cloud-based tools. A proactive, empathetic, customer-first mindset. Cross-Department Collaboration The Customer Support Coordinator will work closely with: Marketing Sales Scholé Communities Web Development Systems Integration Finance & Operations Special Projects (as assigned) Customer journey and lifecycle communication improvements Data and segmentation projects Digital resource support initiatives Internal training coordination AI database buildout and optimization
    $33k-53k yearly est. 1d ago
  • Client Services Representative

    One Physics

    Customer service associate job in Towson, MD

    One Physics is seeking a full-time Client Services Representative to join our growing team based out of Towson, Maryland or Dallas, Texas. One Physics has been certified as a "Great Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" in 2022 and 2023 by Fortune. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve. Position Summary The Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment. Principal Accountabilities and Core Responsibilities Scheduling Coordination Proactively reach out to clients to schedule equipment testing and physics surveys. Respond to phone calls and emails from clients, coordinating with physicists to schedule site visits. Coordinate physicists' monthly schedules to ensure all site visits are completed on time. Maintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users. Enter and update client data, contracts, and site visit information in Dynamics 365. Run and analyze reports to ensure all site visits are accurately scheduled and completed. Schedule and track emergency site visits, ensuring accurate billing and documentation. Provide callers with information or refer them to the appropriate staff member. Support cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices. Quote & Purchase Order Management Generate and provide quotes for service add-ons and clients requiring purchase orders (POs). Acquire and track receipt of POs to ensure all necessary approvals and documentation are in place. Enter new customers into client service software and update contract information in Dynamics 365. Collaborate with clients and internal teams to ensure accurate billing and timely service authorization. Report Management Review reports for accuracy, detail, and thoroughness prior to distribution. Distribute reports to clients in a timely manner and on an ad hoc basis when required. Maintain organized electronic copies of reports, ensuring accurate filing within the company's shared electronic folders. Run periodic audits to confirm reports are distributed, filed, and archived according to company standards. Qualifications & Required Skills Proven ability to meet goals and deadlines in a professional environment. Strong organizational, problem-solving, and decision-making skills. Exceptional attention to detail. Ability to build and maintain strong working relationships with clients and team members. Excellent listening, empathy, and communication skills. Ability to multi-task and adapt in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong written and verbal communication skills. Experience with CRM systems (preferably Microsoft Dynamics 365) is a plus. Education & Experience Bachelor's degree preferred. Minimum 2 years of client service or customer service experience required. Experience in a professional office environment; scheduling or coordination experience preferred. Proficiency in Microsoft Office applications. CRM experience is a plus. Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
    $30k-49k yearly est. 4d ago
  • Customer Service Delivery Advocate

    Carvana 4.1company rating

    Customer service associate job in Shrewsbury, PA

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $17-$19 hourly Starting Pay: $17/hr At 3 Months: $17.50/hr At 6 Months: $18/hr In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount! Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
    $17-19 hourly 3d ago
  • Sales And Service Specialist

    Team Builder Recruiting

    Customer service associate job in Bird-in-Hand, PA

    Service & Sales Specialist - Career Change Opportunity Bird-in-Hand, PA Are you a driven relationship-builder with construction or estimating experience, ready to grow your career in sales with a trusted, family-owned company in Lancaster County? Why You'll Love Working with us: Rewarding Compensation: Competitive hourly pay of $30-$35 based on experience. Career Growth: Develop your skills in sales, estimating, and construction with support from our experienced team. Supportive, Faith-Based Environment: Join a team-oriented culture that values integrity, honesty, and collaboration. Tools for Success: Access to a company laptop, vehicle, and tools to help you excel in your role. Strong Reputation & Loyal Customers: Be part of a company known for quality, professionalism, and long-term customer relationships. Monterey Door has proudly served Lancaster County and surrounding areas since 1987, providing premium overhead garage doors and expert construction services. As a family-owned and operated business, we prioritize customer satisfaction, hands-on service, and a supportive, team-oriented work environment. We value honesty, integrity, and hard work, and are committed to helping our employees grow in sales, customer service, and construction roles. What You'll Do as our Service & Sales Specialist: Build and maintain strong relationships with new and existing customers. Drive sales through quotes, estimates, and project coordination. Manage customer communication from order through installation or repair. Maintain accurate records of sales, estimating, and customer interactions. Collaborate with the team to achieve monthly sales goals. Use your mechanical knowledge and construction experience to provide solutions. Assist with occasional hands-on project support and light construction tasks as needed. Work consistent daytime hours with minimal travel. Our Ideal Service & Sales Specialist: Experienced: 4+ years in construction, skilled trades, or customer-facing roles. Construction Sales & Estimating Background: Experience in sales, estimating, or direct customer communication in construction, HVAC, plumbing, roofing, or related trades preferred. Hands-On: Comfortable with basic tools, mechanical tasks, and project coordination. Honest: Ensure integrity in every interaction and make customers feel valued. Computer Skills: Comfortable with computers and quick to learn new software. Committed: Have integrity in every interaction, ensuring customers feel confident and valued. People-Oriented: Friendly, personable, and able to connect with customers and coworkers. Attention to Detail: Strong ability to listen carefully, maintain accurate records, and follow through on tasks. Team Player: Works well in a collaborative, supportive environment. Motivated: Driven to grow within the company, take on new responsibilities, and develop sales and customer service skills. What We Offer Our Service & Sales Specialist: $30-$35/hour, based on experience Health insurance options Paid vacation and holidays Company laptop and vehicle for work-related travel End-of-year profit sharing Relaxed, supportive, and team-focused work environment A leadership team committed to transparency, trust, and a positive workplace culture Faith-based environment Ready to Transition into a New Career? If you're eager to put your construction, estimating, or sales experience into a rewarding, long-term career in inside sales, we want to hear from you! By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.
    $30-35 hourly 2d ago
  • Enterprise Solutions Representative

    Pitt Ohio 4.5company rating

    Customer service associate job in Harrisburg, PA

    PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in Harrisburg, PA. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply. Territory- Lancaster, York and Gettysburg PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people. PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment. We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more! Purpose To contribute to the profitable growth of the company's LTL and supply chain solution services. Responsibilities • Manage a portfolio of accounts with a special focus on building shipper relationships. • Leverage PITT OHIO service offerings to create a deeper relationship with existing customers. • Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers. • Secure accurate supply chain maps to support our consultative sales approach. • Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and perspective customers. • Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory. • Effectively communicate the value of logistic and supply chain solutions to your account base. • Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools. • Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base. • Support PITT OHIO Operations and Administration in reducing cost with your customer base • Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments • Support all Company goals and policies • Able to react to change productively and handle other essential tasks as assigned Other Duties • Interface with Operations, Pricing, Claims, Collections and other internal departments • Able to react to change in response to changes in the Company's go-to-market strategy. • Proficiently use PITT OHIO Sales applications. • Participate in “Huddles” (collaborative sales meetings) to grow business. Qualifications • Minimum 3-5 years sales experience • Previous experience or ability to learn the transportation industry preferred. • Previous experience or ability to learn business-to-business selling. • Fluent English language skills required to effectively communicate with internal and external customers • Must possess excellent interpersonal, verbal and written communication skills • Experienced in Microsoft Office programs and the Internet • Skillful typing • Valid Drivers License and clean driving record required • Problem solving, negotiation, and time management skills are essential Working Conditions • Travel is required; must be able to energetically travel by car, plane or public transportation • Weekend and evening entertainment required PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. #POE2
    $27k-33k yearly est. Auto-Apply 2d ago
  • Service & Support Professional- Implementation

    Compugroup Medical N 4.0company rating

    Customer service associate job in Owings Mills, MD

    Create the future of e-health together with us by becoming a Service & Support Professional- Implementation At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes. Your Contribution: * Responds to customer inquiries and performs problem evaluation, diagnosis and resolution in a professional and efficient manner. * Provides complex application support and guidance to end users. * Performs and coordinates project timelines with clients and third party vendors . * Makes recommendations to different operational departments as potential solutions to problems or efficiencies. * Assists with training. Your Qualification: * Bachelor's degree in Healthcare, Information Systems, Computer Science or related field or equivalent work experience. * Advanced Windows knowledge, including XP, Vista, Windows 7 and Server grade operating systems. * Minimum of 3 year of IT or medical experience required. * Minimum 2 years of management/team lead experience required. * Willingness to work onsite at our Ownings Mills, MD office, for a minimum of three days per week, with additional evening and weekend hours as needed, based on project deadlines or the severity of support issues. What you can expect from us: * Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health. * Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. * Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. * Security: We offer a secure workplace in a crisis-proof market. * All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. * Work environment: Modern workplaces, flexible working hours, hybrid work options and much more. Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
    $67k-108k yearly est. Auto-Apply 36d ago
  • Retail Associate

    Mechanicsburg Pa 3.8company rating

    Customer service associate job in Mechanicsburg, PA

    GENERAL PURPOSE\: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Maintains a professional appearance, and adheres to the Company dress code at all times. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
    $22k-28k yearly est. Auto-Apply 60d+ ago
  • Customer Relations Specialist

    Zimmerman Plumbing & Heating

    Customer service associate job in Mechanicsburg, PA

    Replies within 24 hours Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Wellness resources Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day. Duties Include: Assisting clients, technicians, vendors, and others with general information when they call or stop into the office Scheduling and organizing appointments for customers Dispatching technicians to job sites Utilizing computer system for a multitude of tasks - ServiceTitan is primary software Answering and transferring callers to the appropriate department and staff member Taking and distributing messages as needed Updating and keeping customer and company information current Performing general clerical and administrative functions Job Qualifications: High school diploma or equivalent Experience and physical ability to perform all modern business office roles Excellent telephone and customer service skills General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar. Ability to handle multiple tasks efficiently and timely Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc Strong organizational skills required We have opportunities for a career waiting for you. If you're looking for a career that offers job stability, strong pay, excellent benefits and more, then you've come to the right place!
    $31k-50k yearly est. Auto-Apply 60d+ ago
  • Customer Service/Service Advisor

    Pump & Pantry Sales Associate/Customer Service In Kearney, Nebraska

    Customer service associate job in Carlisle, PA

    The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer's need and be able to communicate those needs to the Technicians and vice versa. Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. Reports for work in a timely manner when scheduled. Additional Job Duties: Assists with other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Retail or guest service experience preferred. Minimum Qualifications: Valid Driver's license and insurable to drive. Able to maintain working knowledge of parts inventory. Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. Able to work on the computer system efficiently. Ability to read, write and perform math skills. Must possess a positive, enthusiastic attitude. Must be flexible with the ability to adapt to change when required. Demonstrates excellent communication skills. Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. Must have reliable transportation and phone. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
    $16-25 hourly Auto-Apply 48d ago
  • Food Service Liaison-PRN (Community)

    Pinnacle Health Systems

    Customer service associate job in Harrisburg, PA

    Purpose: Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service. Responsibilities: * Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion. * Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution. * Processes all nutrition care orders according to established procedures in an accurate and timely fashion. * Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion. * Prepares tray tickets for food assembly according to workflow procedures in the operation. * Assists patients with menu planning in accordance with diet order in a helpful, friendly manner. * Maintains record-keeping and prepares reports as assigned. * Work permit required if under 18 years old. Preferences: * Food Service experience. * Customer Service experience. Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
    $30k-43k yearly est. 30d ago
  • Customer Service Agent

    Levi's Building Components

    Customer service associate job in Ephrata, PA

    Levi's Building Components, a leader in the metal roofing accessories industry is looking for the right person to join our expanding team. We are looking for a Customer Service Agent whose main responsibility would be receiving inbound calls, emails, and other forms of communication from customers and responding accordingly. Other key responsibilities would include. Providing exceptional customer service to existing customers, prospects, team members, and vendors Performing administrative duties accurately while remaining organized Building client relationships that are genuine, supportive, and represent the company philosophy, mission, vision, and goals Making outbound phone calls to customers to communicate product offerings, sales, and promotions Collaborating on projects and assignments to assist the growth of the department and company The ideal candidate would possess the following skills: Experience with various software applications to include the Microsoft Office Suite The ability to work in a team atmosphere and be a team player An outgoing and pleasant demeanor Ability to communicate clearly and concisely via all platforms (phone, email, text, etc.) Willingness to adapt to any situation and improvise accordingly Comfortable with having a varied workload that can fluctuate daily Strong attention to detail Expected hours: 7 am - 5 pm Levi's Building Components offers the following benefits: Generous profit-based bonuses Health, Dental and Vision Insurance 401k with match PTO and paid holidays Tenure awards and company sponsored trips Biannual employee reviews with raise opportunity Free company apparel Flexible Schedule Options Compensation: $18.00 - $19.00 per hour Levi's Building Components is a nationally recognized Metal Roofing Accessories supplier founded in 1978 on Christian principles. They service distributors and wholesalers across the US and Canada. Levi's Building Components continues to experience consistent growth not only as a business but as a leader in their industry.
    $18-19 hourly Auto-Apply 60d+ ago
  • Customer Service Coordinator $18 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Customer service associate job in York, PA

    At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Schedule & confirm customer repair service calls. * Coordinate & communicate with repair technician. * Work independently to resolve customer service issues. * Adhere to proper Warranty and protection guidelines. * Serve as liaison between customers and the repair technician. * Complete reports and other tasks/assignments as required. * You must have excellent listening skills and the ability to work independently and with a team. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Excellent phone etiquette * Interpersonal skills * Strong computer skills * Excellent time Management * Ability to work independently * Ability to multi-task * Customer service skills * Experience in a fast-paced environment * Prior call center experience and prior dispatcher experience is preferable. * High School Diploma or equivalent * Able to work day, night and weekend hours Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $24k-33k yearly est. 8d ago
  • GreenDrop Customer Service Attendant

    Savers | Value Village

    Customer service associate job in Bel Air, MD

    **Job Title: GreenDrop Attendant** Pay Range: Our starting pay ranges from $16.00 to $20.00 Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay + Paid vacation time begins accruing on hire date + Accrual rate ranges from .019 to .038 per regular hour worked Holiday Pay + Based on position and full-time/part-time status + 6 paid holidays plus 1 additional floating holiday Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Annual Bonus Performance Merit Increases Disability Insurance Parental Leave **Who we are:** GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com. _[Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.]_ **What you can expect:** + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members. + We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. **What you get:** Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. **Benefits offerings including:** + Bundled health plans such as medical, Rx, dental and vision. + Company-paid life insurance for extra protection and peace of mind. + Programs to stop smoking, diabetes management coaching, and on demand care options. + A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. + Paid time off from work for leisure or other hobbies. + A range of mental health services to assist you in managing daily life. **What you'll be working on:** + The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day. + The Site Attendant will lead by example and demonstrate our Company's core values of respect, honesty, integrity, diversity, inclusion, and safety. **Essential Job Functions:** Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique. **This includes but is not limited to the following:** + Always greet donors in a friendly manner, in full GreenDrop uniform. + Engage in pleasant conversation while acquiring donations from donors by utilizing the bin. + Assist donors with their donations and help to unload their vehicles. + Wear a tablet holder while recording donor information on the company iPad. + Assist truck driver during donation pick-ups. + Organize donations in the stock room. + Maintain the cleanliness of the site, both inside and outside. + Fill out supply orders to keep the site stocked with the necessary tools for job completion. + Other duties assigned by the manager. + Must be able to be on-site during working hours. + Must be able to perform essential job functions with or without reasonable accommodations. **What you have:** + Ability to work independently without continuous supervision. + Have an outstanding ability to interact with people. + Strong desire to provide magnificent service. + Able and willing to lift up to 50lbs continuously throughout the day. + Ability to work in outside conditions within the different seasons. + Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties. + Must possess a strong ability to positively communicate and interact with donors, co-workers, and management. **Minimum Age Requirements:** + Must be at least 18 years of age. **FLSA: Hourly** **Travel: No travel required.** **Work Type/Location:** **204 Baltimore Pike, Bel Air, MD 21014** Savers/GreenDrop is an E-Verify employer
    $16-20 hourly 11d ago
  • GreenDrop Customer Service Attendant

    CK Hutchison Holdings Limited

    Customer service associate job in Bel Air, MD

    Share: share to e-mail Job Title: GreenDrop Attendant Pay Range: Our starting pay ranges from $16.00 to $20.00 Savers Benefits Geographic & job eligibility rules may apply Healthcare Plans Comprehensive coverage (medical/dental/vision) at a reasonable cost Specialized health programs - Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain) Paid Time Off Sick Pay Vacation Pay * Paid vacation time begins accruing on hire date * Accrual rate ranges from .019 to .038 per regular hour worked Holiday Pay * Based on position and full-time/part-time status * 6 paid holidays plus 1 additional floating holiday Team member discounts Up to 50% off store merchandise Flexible spending accounts Use pre-tax dollars for eligible health and day care expenses Employee Assistance Program (EAP) A whole suite of free tools and resources to manage life's challenges and maintain a healthy work-life balance Life insurance Company provided peace of mind and the option to purchase a supplemental plan Additional Benefits Annual Bonus Performance Merit Increases Disability Insurance Parental Leave Who we are: GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. GreenDrop accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop at gogreendrop.com. [Footnote disclosure: GreenDrop is a for-profit company and registered professional fundraiser where required.] What you can expect: * To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. * An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members. * We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: * Bundled health plans such as medical, Rx, dental and vision. * Company-paid life insurance for extra protection and peace of mind. * Programs to stop smoking, diabetes management coaching, and on demand care options. * A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. * Paid time off from work for leisure or other hobbies. * A range of mental health services to assist you in managing daily life. What you'll be working on: * The GreenDrop Site Attendant role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each and every day. * The Site Attendant will lead by example and demonstrate our Company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Essential Job Functions: Independently and collaboratively interact with donors while using a positive, optimistic, and intelligent technique. This includes but is not limited to the following: * Always greet donors in a friendly manner, in full GreenDrop uniform. * Engage in pleasant conversation while acquiring donations from donors by utilizing the bin. * Assist donors with their donations and help to unload their vehicles. * Wear a tablet holder while recording donor information on the company iPad. * Assist truck driver during donation pick-ups. * Organize donations in the stock room. * Maintain the cleanliness of the site, both inside and outside. * Fill out supply orders to keep the site stocked with the necessary tools for job completion. * Other duties assigned by the manager. * Must be able to be on-site during working hours. * Must be able to perform essential job functions with or without reasonable accommodations. What you have: * Ability to work independently without continuous supervision. * Have an outstanding ability to interact with people. * Strong desire to provide magnificent service. * Able and willing to lift up to 50lbs continuously throughout the day. * Ability to work in outside conditions within the different seasons. * Positive mindset, Punctual, Strong sense of urgency and able to take initiative in Job Duties. * Must possess a strong ability to positively communicate and interact with donors, co-workers, and management. Minimum Age Requirements: * Must be at least 18 years of age. FLSA: Hourly Travel: No travel required. Work Type/Location: 204 Baltimore Pike, Bel Air, MD 21014 Savers/GreenDrop is an E-Verify employer Share: share to e-mail
    $16-20 hourly 13d ago
  • Retail Associate - Padonia - Part-Time

    Goodwill IND of The Chesapeake Inc. 4.4company rating

    Customer service associate job in Timonium, MD

    Job Description Retail Associate Padonia - Part-Time $16.00/HR The Retail Associate plays a versatile and essential role in daily store operations. Responsibilities may vary depending on the needs of the day or week and include customer service, donation intake, merchandise production, and sales floor support. This position requires flexibility, a commitment to quality service, and the ability to perform all store functions as needed. Essential Duties & Responsibilities Provide a warm, professional greeting to donors and customers. Assist donors with unloading items from vehicles, issue donation receipts, and maintain accurate donor logs. Deliver exceptional customer service by answering questions and helping. Evaluate the quality of donated merchandise and pre-sort items for salvage or sale. Load and unload materials from pallets, bins, or trucks. Open containers and sort materials into appropriate categories. Operate equipment properly and safely, including POS, pallet jacks, pallet stackers, and forklifts (if certified). Move merchandise throughout the store to support operational needs. Perform daily and nightly recovery of the sales floor and backroom areas. Sort, price, and tag donated hardline goods for sales floor placement, ensuring merchandise quality. Meet production expectations for textiles and hard goods in assigned roles. Accurately operate a cash register, provide excellent customer service, and promote mission-related fundraising (e.g., round-up campaigns). Maintain cleanliness and organization during stocking and downtime across all roles. Adhere to safety protocols and housekeeping standards. Demonstrate a professional, adaptable, and team-oriented attitude. Uphold and promote the mission and values of Goodwill. Perform other duties as assigned to support store operations. Education and Experience High school diploma or equivalent preferred Minimum of one year of experience in material handling or customer service preferred Certificates, Licenses, and Registrations Forklift operator certification required for applicable locations (must be obtained within 30 days of hire if not already certified) Qualification Requirements Must be able to read clothing tags and other labels in English. To successfully perform this role, the individual must be able to carry out each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and Abilities Ability to manage tasks with frequent interruptions and minimal supervision. Clear and effective communication skills, both in person and over the phone. Ability to follow verbal instructions accurately. Strong commitment to teamwork and continuous improvement. PHYSICAL REQUIREMENTS: Medium Lifting up to 50 pounds maximum with frequent lifting and/or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands/arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk, hear, and see. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and/or buttons. TRAVEL REQUIREMENTS: NONE WORK ENVIRONMENT: Moderate Employee may be exposed to moving mechanical parts, wet and/or humid conditions, fumes or airborne particles and outside weather conditions. The noise level is usually moderate. EOE. Including Disability/Vets Goodwill Industries of the Chesapeake offer a wide range of benefits to employees! Click here for more info: ***************************************************
    $16 hourly 19d ago
  • Service Writer

    Hunter Truck Sales & Service LLC 4.0company rating

    Customer service associate job in Lancaster, PA

    Job Description ★ NOW HIRING: Service Writer At Hunter Truck, our people are the heart of everything we do, and we're excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, and New York. If you're looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you'll thrive here. Come build your career with a team that invests in you from day one. POSITION AT A GLANCE Location: Lancaster, PA Position Type: Full-Time Schedule: Monday through Friday, 7:00 AM to 3:30 PM Address: 1463 Manheim Pike, Lancaster, PA 17601 WHAT YOU'LL DO As a Service Writer, you'll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. You will: ➤ Greet service customers, sell needed work, write repair orders, and estimate repair costs ➤ Ensure proper payment type is selected and perform initial review of repair orders ➤ Communicate with technicians and update customers on repair progress ➤ Obtain authorization for additional work and maintain accurate repair documentation ➤ Administer warranty claims and policy adjustments in accordance with manufacturer guidelines ➤ Maintain repair order balance and assist parts/service departments as needed ➤ Handle customer inquiries, complaints, and scheduling professionally ➤ Maintain a clean and organized work area while adhering to all safety policies WHAT YOU BRING ◆ Education & Experience: Three to ten years of related experience and/or training, or an equivalent combination of education and experience. ◆ Certificates & Licenses: Valid Driver's License required; must meet company insurability standards. Commercial Driver's License preferred (can obtain upon hire). ◆ Physical Requirements: Regular walking and frequent standing. Occasional stooping, kneeling, crouching, or crawling. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment. WHY WORK WITH US ► Your hard work earns real rewards with competitive pay and bonus opportunities ► Comprehensive benefits package to keep you and your family covered ► 401(k) with company match because your future matters ► Your success is our priority. We offer training, mentorship, and advancement opportunities ► A supportive, team first culture where you're never just a number ► A legacy of stability in a company that is family-owned and trusted since 1938 READY TO APPLY? If you want a role where you're valued, supported, and able to grow, this is it. Apply today and take the next step in your career. Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.
    $28k-38k yearly est. 18d ago
  • Rehash Specialist - Call Center

    Aspen Windows

    Customer service associate job in Lancaster, PA

    Job DescriptionTHIS IS IMPORTANT If you want to feel valued and appreciated, live with purpose, and refuse to settle for mediocrity, then your search is over-you've found what you're looking for! WHO WE NEED Our focus isn't on just hiring people-it's on assembling the right team. That means we're looking for people who are hungry for success, enthusiastic, and always open to learning. Around here, we support each other, hold ourselves to a high standard, and bring out the best in one another. WHO WE ARE We are Aspen Home Improvements. We're a customer service company first-home improvement experts second. We are about people and strive to make exterior home projects hassle-free all while combining exceptional service with top quality products and craftsmanship. We want people who embody our core values and want to be the B.E.S.T. Be A Solutionist - They focus on outcomes not obstacles and seek improvement. Expand Your Boundaries - They desire personal and professional growth and new perspectives. Show Selflessness - They focus on collective success over personal recognition. They also see the world through the eyes of someone else. Trustworthiness - They are dependable and maintain integrity. WHAT'S NEXT Some things you just don't hear-you feel them. That sense of purpose, of drive, of belonging to something bigger than yourself. If you're ready to work with a team that feels more like a family, apply today. If we connect on the phone, we'll invite you in for a face-to-face interview! If the team feels that spark in you-the one that drives us every day-then quite possibly you'll become the next driving force that helps our family grow even stronger! Responsibilities Setting/Re-setting quality appointments Set follow up appointments for calls that did not close at the initial visit Handle inbound and outbound client calls in a timely manner Follow company's call center scripts Work with the client to verify or clarify information Build relationships with customers based on trust and reliability Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance Requirements Lead generating experience is a MUST Exceptional customer service skills Excellent organizational and multitasking skills Superb verbal communication skills Proficiency with computers, particularly CRM software and Microsoft Office Suite Strong critical thinking and decision making skills Bilingual speakers preferred Benefits 401K Match Paid Training Paid Time Off Paid Holidays Company Events and Trips Powered by JazzHR 4yyjDDqcvW
    $28k-40k yearly est. 3d ago
  • Call Center Talent Pool Req (Harrisburg, PA)

    Freedomcare

    Customer service associate job in Harrisburg, PA

    Make a Difference in Healthcare: Join FreedomCare in Pennsylvania! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Pennsylvania. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one Intake Specialist I: collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone. Onboarding Specialist I: guide patients and caregivers through the onboarding and orientation process of joining FreedomCare. Care Support Specialist I: support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued. Field Care Coordinator: supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients' homes. Ideal Candidate Will Possess: Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care. Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers. Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment. Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure. Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers. Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking. These are hybrid positions requiring employees to commute to their designated FreedomCare Pennsylvania office 2-3 days per week. Each candidate will be assigned to the office location closest to their residence, which may be in Philadelphia, Harrisburg, or Pittsburgh. **Please be aware that this is a Pipeline Talent Pool requisition. We will reach out to you once new job opportunities become available** Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth Opportunities: We offer a supportive environment for professional development and advancement. Competitive Benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD
    $18-22 hourly Auto-Apply 10d ago
  • Customer Service/Service Advisor

    Pump & Pantry Sales Associate/Customer Service In Kearney, Nebraska

    Customer service associate job in Myerstown, PA

    The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status. Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience. Bosselman has many benefits to offer you that you will not find anywhere else like: Paid vacation 401K and matching contributions Health, dental and vision insurance Short and long term disability insurance Life insurance A clearly defined path for growth On-demand pay with PayActiv (access to earned but not yet paid wages) And much more! Bosselman offers on-demand pay (access to earned but not yet paid wages) through: Responsibilities Greets customers promptly and provides friendly competent customer service. Coordinates the service center's scheduling and workflow. Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs. Answers customer questions about service outcomes and consults with the Technicians as needed. Understands marketing and sales strategies to finalize all transactions. Consults with Technicians about needed repairs and communicates those needs with the customer. Comprehends the industry needs by increasing knowledge of products and services. Understands the customer's need and be able to communicate those needs to the Technicians and vice versa. Responsible for keeping all customer facing items cleaned, stocked, and up to date. Responsible for receiving merchandise, stocking, and updating pricing for all showroom products. Maintains a complete understanding of the Boss Shop Warranty process. Assigns work to all technicians within the guidelines of the company. Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers. Reports for work in a timely manner when scheduled. Additional Job Duties: Assists with other duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications Education and/or Experience (include certs or licenses needed): Retail or guest service experience preferred. Minimum Qualifications: Valid Driver's license and insurable to drive. Able to maintain working knowledge of parts inventory. Able to complete the Service Advisor New Team Member Training within the first 90 days of employment. Able to work on the computer system efficiently. Ability to read, write and perform math skills. Must possess a positive, enthusiastic attitude. Must be flexible with the ability to adapt to change when required. Demonstrates excellent communication skills. Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings. Must have reliable transportation and phone. Must be able to communicate in English. - IF APPLICABLE Able and willing to deliver friendly, courteous, and prompt customer service. Able and willing to work cooperatively with other team members. Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company. The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
    $16-25 hourly Auto-Apply 44d ago
  • Food Service Liaison (Carlisle)

    Pinnacle Health Systems

    Customer service associate job in Carlisle, PA

    Purpose: Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service. Responsibilities: * Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion. * Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution. * Processes all nutrition care orders according to established procedures in an accurate and timely fashion. * Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion. * Prepares tray tickets for food assembly according to workflow procedures in the operation. * Assists patients with menu planning in accordance with diet order in a helpful, friendly manner. * Maintains record-keeping and prepares reports as assigned. * Work permit required if under 18 years old. Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran
    $30k-43k yearly est. 30d ago

Learn more about customer service associate jobs

How much does a customer service associate earn in York, PA?

The average customer service associate in York, PA earns between $22,000 and $38,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in York, PA

$29,000

What are the biggest employers of Customer Service Associates in York, PA?

The biggest employers of Customer Service Associates in York, PA are:
  1. Dollar Tree
  2. Family Dollar
  3. Variety Stores LLC
  4. Walgreens
  5. Wawa
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