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Customer service representative jobs in Byram, MS

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  • Customer Care Specialist

    Jackson State University 4.1company rating

    Customer service representative job in Jackson, MS

    The Department of Facilities and Construction Management at Jackson State University is seeking a Customer Care Specialist to join their team. The Customer Care Specialist provides essential support to the Central Receiving Department and ensures the efficient and effective operations of the department. They also assist with other tasks such as documentation, computerized inventory, records, storage and supply acquisitions. Examples of Duties * Manage the front office. * Maintain a computerized inventory system for supply acquisition. * Maintain logs and count records, storage, and control for Central Receiving. * Prepare, compile, and sort documents for data entry. * Check source documents for accuracy. * Verify data and correct data where necessary. * Obtain further information for incomplete documents. * Enter data from source documents into prescribed computer databases, files and forms. * Check completed work for accuracy. * Store completed documents in designated locations. * Maintain log books or records of activities and tasks. * Respond to all requests for information and access relevant files. * Comply with data integrity, security, and University policies and procedures. * Perform all duties and/or special projects as assigned by the immediate supervisor. Typical Qualifications * Ability to bend, stand, stoop, crawl, or access small areas as needed. * Ability to lift a minimum of 50 Ibs. * Ability to follow oral and written instructions. * Strong customer service skills. * High School diploma or GED. * Must have a valid Mississippi Driver's License.
    $25k-29k yearly est. 34d ago
  • Technical Service Representative

    International Paper 4.5company rating

    Customer service representative job in Jackson, MS

    What if you were given the opportunity and responsibility to make a difference? At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people's lives, the planet and our company's performance by transforming renewable resources into products people depend on every day. **Position Title:** Technical Service Representative **Background:** The Southwest Technical Service Representative position will support customers in Texas, Oklahoma, Arkansas, Louisiana and southern Mississippi as a part of the IP Ink & Plate Division, within the North American Container group. IP Ink & Plate supplies water based flexographic printing inks, printing plates and related services to corrugated packaging converters, bag manufacturers, and other flexographic printers, within International Paper and to outside customers. The ink lab provides color matching, technical service, formulation, and R&D services to our customers in order to help them produce high quality packaging products. The Technical Service Representative reports to the National Technical Service Manager. **Pay Rate** : $65,100 - $86,800 _Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._ **Category/Shift** : Salaried Full-Time **The Job You Will Perform:** + The Technical Service Representative is responsible for providing technical service and assistance to our customers in the Southwest Region. + This position requires the tech rep to travel to customer locations for testing of new and existing inks on press, troubleshoot printing problems the customer may encounter, assist customers with controlling ink inventory, and provide technical feedback to the customer, sales representative, and the lab. + Color matching and other minor lab work for these customers will take place at the Blend Plant when not traveling. + Maintaining current customer base as well as playing an integral technical support role in acquiring new customers will be central to the job. + The Technical Service Representative position will be working in a fast paced, team environment, and will need to be able to handle multiple tasks and changing priorities. + Approximately 50% overnight travel is anticipated, but can vary greatly depending on circumstances. **The Skills You Will Bring:** + 5 years minimum industry or related experience preferred. + Candidates will have excellent press side technical and trouble shooting skills, color matching ability, inventory control skills, be detail oriented and have strong communication skills. + Since heavy customer contact is required, the ability to communicate effectively and in a pleasant manner is essential. + Positive attitude, willingness to take on special projects, and initiative and excellent computer skills are desired. + Experience in a printing ink manufacturing or printing environment with press side technical skills required. **The Benefits You Will Enjoy:** International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets. **The Career You Will Build:** Sales and Leadership training, promotional opportunities within a global company **The Impact You Will Make:** We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you'll see why our team members say they're **Proud to be IP** . **The Culture You Will Experience:** International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture. **The Company You Will Join:** International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2022 were $21.2 billion. Additional information can be found by visiting InternationalPaper.com. **_International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._** **_International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact_** **_reasonable.accommodations@ipaper.com_** **_or **************._** International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or **************. AR Share this job: Location: STATE WIDE, AR, US, #STATE WIDE, TX, US, #STATE WIDE, LA, US, #STATE WIDE, OK, US, #STATE WIDE, MS, US, # Category: Sales & Marketing Date: Dec 6, 2025 If you are not finding suitable opportunities, please click below to join our talent community!
    $65.1k-86.8k yearly 40d ago
  • Front of House Customer Service Professional

    Chick-Fil-A County Line Rd FSU

    Customer service representative job in Jackson, MS

    Job Description Working at Chick‑fil‑A is more than just a job! It's a stepping-stone to a successful future in the world of business or a career with Chick-fil-A. ABOUT OUR COMPANY: At Chick-fil-A, our vision is to be the world's most caring company. We aim to care for customers and communities well. We know that starts with people like you! Working in a Chick-fil-A restaurant offers a space for teamwork and leadership development in a fast-paced environment. Many Team Members may choose to advance at their local restaurant or take the skills they've learned to pursue other careers. THE POSITION: Front of House Team Members are the face of our establishment and are the first step in providing a "Remark"able experience to our guests.Their responsibility is to provide a welcoming environment of hospitality for the guests, while fulfilling orders both quickly and accurately. Job opportunities as a Front of House Team Member include full-time and part-time positions. Prior customer service or other restaurant experience is not required, but preferred. THE LOCATION: Chick-fil-A County Line Road is located in Jackson, Mississippi, just off I-55 and convenient to all of the Greater Jackson area! WHY YOU SHOULD APPLY: Chick-fil-A is a growing company Training and advancement opportunities Invest in your future Enjoy flexible hours Find a culture that is unique Serve with a team that cares We're closed on Sunday! Free food when you work! Health Insurance available Scholarships (if still attending college) QUALITIES WE ARE LOOKING FOR: Consistency and Reliability Cheerful and Positive Attitude Values Teamwork Loves Serving and Helping Others REQUIREMENTS: Available for a minimum of 20 hours a week PAY RATE: DOE ($11.00+)
    $29k-63k yearly est. 24d ago
  • Customer Service II

    Baptist Anderson and Meridian

    Customer service representative job in Pearl, MS

    The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Seeks help from appropriate sources when needed. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Minimum Required One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Current knowledge of medical terminology. Preferred/Desired Special Skills Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Minimum Required Preferred/Desired
    $24k-49k yearly est. Auto-Apply 2d ago
  • Call Center Representative - Ridgeland, MS (Onsite)

    Gainwelltechnologies

    Customer service representative job in Jackson, MS

    Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center Representative - Ridgeland, MS (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position. Your role in our mission This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes. * Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed * Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved * Adhere to the client's SLAs and consistently meet production targets * Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes * Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow What we're looking for * 2 or more years of customer service experience in any industry * Knowledge of basic help desk software, computer software and Microsoft Office applications * Strong problem-solving skills to bring inquiries to effective resolution * Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally * Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries What you should expect in this role * Opportunities to travel through your work (0-10%) The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
    $27.2k-38.9k yearly 16d ago
  • Industrial Customer Service Representative

    Martin Incorporated 4.6company rating

    Customer service representative job in Ridgeland, MS

    Job DescriptionDescription: Job Title: Industrial Customer Service Representative Status: Non-Exempt Reports to: Customer Service Manager About Martin Inc.: Founded in 1934 and headquartered in Florence, AL, Martin offers a wide variety of products and services in Industrial, Safety, Integrated Supply, and Fastening - all uniquely designed to help companies operate better. Martin is a member of the Affiliated Distributors, the Industrial Supply Association, the National Association of Wholesalers, the National Fasteners Distributor Association, and the Global Sourcing Alliance. For more information, visit ******************** Summary: As an Industrial Customer Service Representative (CSR) at Martin, you will play a vital role in delivering exceptional service to our customers. Your main responsibility will be to provide timely and accurate support, ensuring customer satisfaction and maintaining strong relationships. With your strong communication and problem-solving skills, you will assist customers with their inquiries, process orders, and address any concerns or issues they may have. Your dedication to delivering outstanding service will contribute to the overall success of Martin and help us fulfill our mission of "Helping Companies Operate Better." Key Responsibilities: Builds strong customer relationships by providing excellent service, acting as primary liaison between customer and Martin, and promptly addressing any problems or issues raised by the customer. Assists Customers by providing the information and utilizing all available resources and tools for product selection, order placement, order management, pricing, invoicing, and delivery. Assists in preparation and tracking of quotes, using CSD, Excel, or other programs as required Enters and tracks customer orders from inception through delivery. Expedites customer products or raw materials as required. Communicates with sales as required to assist customers with setup, parts, and daily operations. Demonstrates consistent, professional, customer-oriented, dependable, and on-time performance. Maintains professionalism and composure in a dynamic, team-based environment where priorities quickly change. Performs other duties as assigned. Requirements: Ability to handle multiple tasks simultaneously and prioritize as required for optimum customer satisfaction. Ability to communicate effectively with customers, sales, suppliers, and other team members. Ability to make decisions based on information available. Ability to follow verbal and written instructions within specified time frames. Possession of intermediate to advanced MS Office and general computer skills. Experience with CSD software preferred 2 Years of experience in Industrial Supply or Safety Product Customer Service preferred Prior customer service experience within an industrial environment is preferred. What makes Martin Different: As a family-owned business, we prioritize our employees' well-being and understand the importance of work-life balance. Some of our benefits that set us apart are: Our low-cost, low-deductible individual and family healthcare plans 8 paid holidays Weekly Pay Benefits: 401(k) 401(k) matching Dental Insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule: Full-time Monday - Friday 7:30 a.m. - 4:30 p.m. No Weekends
    $23k-28k yearly est. 20d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Customer service representative job in Jackson, MS

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-22.5 hourly 1d ago
  • Customer Service Representative

    Copart 4.8company rating

    Customer service representative job in Jackson, MS

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $16.04 - $18.07 per hour Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $16-18.1 hourly Auto-Apply 60d+ ago
  • Customer Service Representative(Account Management)

    Precoat Metals 4.4company rating

    Customer service representative job in Jackson, MS

    Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customer service, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team. Job Description Your previous customer service/account management experience in a fast paced environment make you the perfect candidate to fill the open position we have due to an upcoming retirement. You will be based at our Jackson, MS facility and will work cooperatively with customers & members of the production and distribution team to grow existing customers,support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. In addition to being the representative of our customer and their advocate, you will: Generate new & repeat sales by providing product and technical information in a timely manner Determine customer requirements and expectations in order to recommend specific products and solutions Present price, credit and terms in accordance with standard procedures and customers' profitability profiles Accurately process customer transactions such as orders, quotes or returns Provide accurate information regarding scheduling and availability of items Obtain and provide accurate information relating to shipment dates and expected date of delivery Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability Increase sales and average order size by means of cross-selling, up-selling, add-on sales Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction Monitor scheduled shipment dates to ensure timely delivery and expedite as needed Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint Remain current on consumer preferences, changes in local codes and product developments Setup and maintain customer files Identify trends in customer satisfaction or dissatisfaction Manage time effectively, meet personal goals and work effectively with other members of the team Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software Follow company policies and procedures Present a professional image at all times to customers and vendors Conduct ongoing customer needs, analysis, research of customer requirements through first party resources. Complete contact activity reports Assist in sales projects like price increases etc. Qualifications You will bring your High School diploma or equivalent and 2-5 years of customer service or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to: Must be able to work in a team-oriented, fast-paced, sales environment Provide track record of consistently achieving or exceeding goals Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook Superior customer service & selling skills. Superb communication and interpersonal skills Strong organizational skills with the ability to prioritize & multi-task Detailed oriented & able to work independently Customer focused with exceptional telephone sales ability Additional Information We are an Equal Opportunity Employer. M/F/Disabled/Veterans Precoat Metals is a Drug Free Workplace We are an Equal Opportunity Employer. Precoat Metals is a Drug Free Workplace
    $26k-31k yearly est. 1h ago
  • Bilingual Call Center Representative

    Maximus 4.3company rating

    Customer service representative job in Jackson, MS

    Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference. Why Maximus? - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Competitive Compensation - Quarterly bonuses based on performance included! Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Fluency in languages (English and Spanish) - Six months of customer service experience - Excellent soft phone skills - Good computer navigation skills - A quiet and distraction free work area #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 16.50 Maximum Salary $ 16.50
    $20k-26k yearly est. Easy Apply 9d ago
  • HR Service Center Representative

    Ergon, Inc. 4.5company rating

    Customer service representative job in Flowood, MS

    Job Description Ergon Inc. seeks a full-time HR Service Center Representative to join our Human Resources team. The HR Service Center Representative is the primary point of contact for employees and/or managers seeking assistance with various HR-related inquiries and requests. This role involves answering employee questions about benefits, payroll, leave, policies, and other HR services while providing excellent customer service and maintaining data accuracy in HR Systems. The HR Service Center Representative is responsible for resolving first-level issues, escalating to subject matter experts when necessary, processing requests, and ensuring that HR processes are executed efficiently and complying with company policies. HR Service Center Representative Job Duties and Responsibilities Reviewing and monitoring tickets for tracking metrics (i.e., call volume, response time, and customer satisfaction) and providing basic reports to upper management. Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management. Respond promptly to employee inquiries regarding HR policies, procedures, and benefits. Coordinate HR-related training sessions, workshops, and events as needed. Generate HR reports utilizing HR systems or other data management tools as requested. Assist in HR compliance initiatives, including audits, policy updates, and adherence to legal requirements. Provided support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc. Contribute to the continuous improvement of HR processes and systems as needed. Additional responsibilities as the HR Service Center organization expands. HR Service Center Representative Qualifications Minimum of 2-3 years in HR with experience in handling employee inquiries and managing HR-related processes. Experience with HR systems. (SAP/Kronos/SuccessFactors a plus) Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels. Excellent attention to detail and organizational skills. Ability to maintain confidentiality and handle sensitive information. Strong problem-solving skills and strategic thinking skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. A proactive, team-oriented mindset with a customer-first approach. Why Ergon Inc.? At Ergon, we are a relationship-driven, family-owned company that values each employee's growth and contributions. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes: Competitive pay 401(k) matching & profit sharing Health, Dental, Vision, and Life Insurance Short- and Long-Term Disability Plans Additional voluntary benefits Paid holidays, vacation, and sick leave Tuition assistance At Ergon Inc., we live by our core values: Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service. Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership. Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way. Respectful Relationships: And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships. Come and join the Ergon team! Must be able to pass a pre-employment drug screen and background check. A clean MVR is required. We are an EEO/AAP employer. Job Role: HR Service Center Representative Location: Flowood, MS Employment offer contingent upon pre-employment drug test, background check, and MVR. Job Posted by ApplicantPro
    $30k-35k yearly est. 22d ago
  • Customer Service Coordinator II

    Baptist 3.9company rating

    Customer service representative job in Madison, MS

    The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Seeks help from appropriate sources when needed. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Minimum Required One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Current knowledge of medical terminology. Preferred/Desired Special Skills Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Minimum Required Preferred/Desired
    $23k-28k yearly est. Auto-Apply 60d+ ago
  • Account Service Representative I

    Sfbcic

    Customer service representative job in Jackson, MS

    Essential Functions • Obtain quotes on various lines of insurance and inform the Agents of results. • Bind coverage on new and renewal business after discussing with Agent. Obtain proper application, signed forms and premiums in a timely manner. • Complete changes on existing business and work renewals. • Explain coverage, policy language and answer questions on policies written or quoted through the Rural Insurance Agencies. • Process daily mail and perform daily work for Rural Secretary to scan and mail. • Service policies on books and assist with claim problems, etc. when and where needed. • Responsible for accurate accounting entries to allow Accounting Department to process Company statements for payment and commission payments to the agency force. • Responsible for keeping aged receivables current. Additional Responsibilities • Travel is required for making presentations at agent and secretary meetings. • Must possess and maintain a valid Driver's License and acceptable driving record. • Other duties and responsibilities as assigned. • Regular and predictable attendance is required.
    $18k-23k yearly est. 60d+ ago
  • Customer Service Coordinator

    Baptist Memorial Health Care 4.7company rating

    Customer service representative job in Madison, MS

    Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Carries out all other duties assigned by the Clinic Manager in a timely manner. Completes assigned goals. Specifications Experience Minimum Required Preferred/Desired One year's current experience with insurance billing and/or medical collection and medical terminology. Education Minimum Required Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties. Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Preferred/Desired Special Skills Minimum Required Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Proficient with 10-key. Licensure None Minimum Required Preferred/Desired
    $20k-26k yearly est. 7d ago
  • Inside Sales Representative

    Wesco 4.6company rating

    Customer service representative job in Pearl, MS

    As an Inside Sales Representative, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met. Responsibilities: Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates. Increases orders by suggesting related items, explaining features, and checks customer's buying history. Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. Identifies ways for continuous improvement of processes. Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order. Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date. Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification. Reports industry trends, competitive pricing and customer feedback to management. Qualifications: High School Degree or Equivalent required; Bachelors' degree preferred Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years) Familiar with Microsoft Office, and ability to perform basic computer skills Ability to perform multiple tasks simultaneously Working in team environment Communicate clearly, both verbally and in written form Attention to detail Ability to prospect and market concepts to existing and potentially new accounts Take action and solve a range of problems that may be difficult but are not typically complex Identify and define problems and possible solutions independently; chooses among existing solutions Ability to work independently with general supervision #LI-A1
    $27k-49k yearly est. Auto-Apply 60d+ ago
  • Front of House Customer Service Professional

    Chick-Fil-A County Line Rd FSU

    Customer service representative job in Jackson, MS

    Working at Chick‑fil‑A is more than just a job! It's a stepping-stone to a successful future in the world of business or a career with Chick-fil-A. ABOUT OUR COMPANY: At Chick-fil-A, our vision is to be the world's most caring company. We aim to care for customers and communities well. We know that starts with people like you! Working in a Chick-fil-A restaurant offers a space for teamwork and leadership development in a fast-paced environment. Many Team Members may choose to advance at their local restaurant or take the skills they've learned to pursue other careers. THE POSITION: Front of House Team Members are the face of our establishment and are the first step in providing a "Remark"able experience to our guests.Their responsibility is to provide a welcoming environment of hospitality for the guests, while fulfilling orders both quickly and accurately. Job opportunities as a Front of House Team Member include full-time and part-time positions. Prior customer service or other restaurant experience is not required, but preferred. THE LOCATION: Chick-fil-A County Line Road is located in Jackson, Mississippi, just off I-55 and convenient to all of the Greater Jackson area! WHY YOU SHOULD APPLY: Chick-fil-A is a growing company Training and advancement opportunities Invest in your future Enjoy flexible hours Find a culture that is unique Serve with a team that cares We're closed on Sunday! Free food when you work! Health Insurance available Scholarships (if still attending college) QUALITIES WE ARE LOOKING FOR: Consistency and Reliability Cheerful and Positive Attitude Values Teamwork Loves Serving and Helping Others REQUIREMENTS: Available for a minimum of 20 hours a week PAY RATE: DOE ($11.00+)
    $29k-63k yearly est. 60d+ ago
  • Representative II, Customer Service Ops

    Cardinal Health 4.4company rating

    Customer service representative job in Jackson, MS

    **_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory + Provide problem resolution for order issues in a timely manner including delays + Process non-routine orders such as product samples that have special requirements + Multitask in a fast paced environment **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years experience in Customer Service preferred + Prior computer experience using Microsoft Office systems + Team-oriented mindset + Strong organizational skills and attention to detail + Excellent communication skills + A passion for healthcare **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Other duties as assigned. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-22.5 hourly 5d ago
  • Customer Service Representative

    Copart 4.8company rating

    Customer service representative job in Jackson, MS

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: * One year of office support experience in a customer service role preferred * High School diploma * Excellent customer service skills and attitude * Excellent written and verbal skills * Proficient with office equipment * Attention to detail * Problem-solving * Computer proficiency - MS Suite * Typing speed 45WPM * Professional appearance * Ability to multi-task in a fast-paced environment * Bilingual skills a plus * Occasional overtime as needed Pay $16.04 - $18.07 per hour Benefits Summary: * Medical/Dental/Vision * 401k plus a company match * ESPP - Employee Stock Purchase Plan * EAP - Employee Assistance Program (no cost to you) * Vacation & Sick pay * Paid Company Holidays * Life and AD&D Insurance * Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: * E-verify Participation * Right to Work
    $16-18.1 hourly Auto-Apply 7d ago
  • HR Service Center Representative

    Ergon 4.5company rating

    Customer service representative job in Flowood, MS

    Ergon Inc. seeks a full-time HR Service Center Representative to join our Human Resources team. The HR Service Center Representative is the primary point of contact for employees and/or managers seeking assistance with various HR-related inquiries and requests. This role involves answering employee questions about benefits, payroll, leave, policies, and other HR services while providing excellent customer service and maintaining data accuracy in HR Systems. The HR Service Center Representative is responsible for resolving first-level issues, escalating to subject matter experts when necessary, processing requests, and ensuring that HR processes are executed efficiently and complying with company policies. HR Service Center Representative Job Duties and Responsibilities * Reviewing and monitoring tickets for tracking metrics (i.e., call volume, response time, and customer satisfaction) and providing basic reports to upper management. * Provide first point of contact as administrative support for HR activities such as employee onboarding, offboarding, benefits administration, and employee data management. * Respond promptly to employee inquiries regarding HR policies, procedures, and benefits. * Coordinate HR-related training sessions, workshops, and events as needed. * Generate HR reports utilizing HR systems or other data management tools as requested. * Assist in HR compliance initiatives, including audits, policy updates, and adherence to legal requirements. * Provided support during projects, such as scheduling meetings, updating project management tools, meeting notes, etc. * Contribute to the continuous improvement of HR processes and systems as needed. * Additional responsibilities as the HR Service Center organization expands. HR Service Center Representative Qualifications * Minimum of 2-3 years in HR with experience in handling employee inquiries and managing HR-related processes. * Experience with HR systems. (SAP/Kronos/SuccessFactors a plus) * Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) * Strong communication and interpersonal skills with the ability to interact effectively with employees at all levels. * Excellent attention to detail and organizational skills. * Ability to maintain confidentiality and handle sensitive information. * Strong problem-solving skills and strategic thinking skills. * Ability to prioritize and manage multiple tasks in a fast-paced environment. * A proactive, team-oriented mindset with a customer-first approach. Why Ergon Inc.? At Ergon, we are a relationship-driven, family-owned company that values each employee's growth and contributions. Headquarters in Flowood, Mississippi, we take pride in maintaining a close-knit, small-company atmosphere while offering exceptional career opportunities. Our comprehensive benefits package includes: * Competitive pay * 401(k) matching & profit sharing * Health, Dental, Vision, and Life Insurance * Short- and Long-Term Disability Plans * Additional voluntary benefits * Paid holidays, vacation, and sick leave * Tuition assistance At Ergon Inc., we live by our core values: * Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service. * Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership. * Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way. * Respectful Relationships: And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships. Come and join the Ergon team! Must be able to pass a pre-employment drug screen and background check. A clean MVR is required. We are an EEO/AAP employer. Job Role: HR Service Center Representative Location: Flowood, MS Employment offer contingent upon pre-employment drug test, background check, and MVR.
    $30k-35k yearly est. 60d+ ago
  • Customer Service Coordinator II

    Baptist Memorial Health Care 4.7company rating

    Customer service representative job in Madison, MS

    The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills. Responsibilities Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes. Performs daily and monthly close out procedures for internal controls and cash balancing. Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information. Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication. Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations. Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow. Seeks help from appropriate sources when needed. Complies with all organizational policies regarding ethical business practices. As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams. Schedules appointments, gathers demographic and insurance information and enters into the practice management system. Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality. Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate. Completes assigned goals. Specifications Experience Minimum Required One (1) year of experience in a physician practice or clinic. Preferred/Desired Education Minimum Required Preferred/Desired Collegiate or medical trade completion. Associates Degree Training Minimum Required Current knowledge of medical terminology. Preferred/Desired Special Skills Minimum Required Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Preferred/Desired Licensure Minimum Required Preferred/Desired
    $20k-26k yearly est. 7d ago

Learn more about customer service representative jobs

How much does a customer service representative earn in Byram, MS?

The average customer service representative in Byram, MS earns between $20,000 and $34,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.

Average customer service representative salary in Byram, MS

$26,000

What are the biggest employers of Customer Service Representatives in Byram, MS?

The biggest employers of Customer Service Representatives in Byram, MS are:
  1. Maximus
  2. Concentrix
  3. Zeiders Enterprises
  4. CVS Health
  5. Domino's Franchise
  6. Cardinal Health
  7. Copart
  8. Domino's Pizza
  9. U-Haul
  10. Avis Budget Group
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