Patient Account Representative
Customer service representative job in Chapel Hill, NC
The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.
Key Responsibilities
Greet and assist patients and visitors in a courteous and professional manner
Answer incoming calls and direct inquiries to the appropriate department or team member
Respond to patient billing questions, explain statements, and provide basic account information
Accept and process patient payments; provide receipts and documentation as needed
Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
Collaborate with billing, clinical, and administrative staff to resolve patient account issues
Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
Ensure desk and waiting area remain clean, organized, and professional
Qualifications
Education & Experience:
High school diploma or GED required
1-2 years of experience in a healthcare, medical, dental, or customer service setting
Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred
Background in both dental and medical billing environments strongly preferred
Skills & Competencies:
Strong interpersonal and verbal communication skills
Professional demeanor and commitment to providing excellent customer service
Ability to manage multiple tasks and prioritize in a busy environment
Proficient in Microsoft Office and comfortable working with databases and digital records
Detail-oriented with strong problem-solving and organizational abilities
Knowledge of HIPAA and patient confidentiality requirements
Customer Service Representative Greensboro, NC
Customer service representative job in Greensboro, NC
Customer Service Representative** **Terms: Full-time** **Pay: $16/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
**Responsibilities**
+ Assist customers with issues and concerns they are experiencing during the use of the product and/or service
+ Document call-related information for auditing and reporting purposes
+ Maintain and update customer information as necessary
+ Upsell current customers on new or enhanced services
**Qualifications**
+ High school diploma or GED
+ Customer service experience is a plus
+ Strong computer navigational skills
+ Familiarity with Microsoft Office applications (Word, Excel)
+ Excellent oral and written communication skills
+ Exceptional listening/comprehension skills
+ Professional and courteous
+ Customer oriented
**Work Environment**
+ Regular work performed in a climate-controlled, call-center environment
+ Ongoing usage of phone and computer systems
**Physical Demands**
+ Constant sedentary work
**Benefits**
+ Health, dental, and vision coverage/HSA
+ PTO
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
**Next Steps**
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
\#AloricaJobs #GreensboroNC #Hiring
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
Customer Service Representative
Customer service representative job in Mebane, NC
The Customer Service Representative shall serve customers with best services by attending customer queries, educating clients on different services and products; and resolving customer complaints. A Customer Service Representative's main aim is to provide outstanding customer service.
The Customer Service Representative shall be accountable to, and supervised by, the Office Supervisor and Customer Service Coordinator.
Essential Job Functions:
Process a high volume of orders with extreme accuracy.
Provide direct support to the Sales Representatives.
Able to manage a multi-line phone system.
Receive phone orders from customers and enter accurate information into the business system.
Answer the transferred calls and satisfy the customer's queries with his or her best knowledge & experience.
Assist the Sales representatives as required in researching account issues in a timely and efficient manner.
Provide proper product and service information and in case of lack of knowledge, transfer the call to the Customer Service Manager or research with the help of the appropriate department(s) and provide the customer with accurate information.
Accurate and timely follow up with existing and potential customers
Maintain accurate record keeping.
Supplemental Job Functions
Minimum Knowledge, Skills and Abilities:
Excellent communication skills in terms of speaking and writing.
Good interpersonal skills.
Good organizational and time management skills.
Must be able to research billing issues and recognize the documentary process.
Must have calculative skills and minimum required typing speed.
Data entry experience is required.
Preferred Knowledge, Skills and Abilities:
High School Diploma and/or five years of job related experience.
Good verbal and written communication skills
Computer experience, preferably with all Microsoft applications is required.
Ability to adapt to changing priorities in a fast paced environment
Salary to commensurate with experience.
Ferraro Foods is an equal opportunity employer.
M - F | 8 AM - 5 PM
Auto-ApplyTechnical Service Rep
Customer service representative job in Greensboro, NC
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Ensure quality of coatings
Analyze customer issues and troubleshoot technical problems.
Directly responsible for all service activities within assigned territory/account(s) including:
On-site product testing and refinement
Customer personnel training and development as directed.
Product and process issue resolution
Process documentation in a timely manner and as directed.
Process auditing
Other assigned service requirements as directed/assigned.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed.
Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed.
Collaborate with other team members to escalate complex technical issues.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education Required/Preferred
High school graduate or equivalent required
Minimum 1-year related finishing experience or laboratory formulation experience.
Professional training in related business and/or professional seminars
Specific Knowledge, Skills, and Abilities Required
Excellent motivational facilitator skills
Excellent people and leadership skills
Excellent analytical and organizational skills
Excellent verbal and written communication skills
Excellent score on color examination
Computer skills include word processing and spread sheets.
Ability to objectively assess positive performance and address performance issues.
Self-motivated, proactive, aggressive, and self-assured work ethics
Provide leadership (leading by example with confident decision-making ability)
Ability to think creatively to define and address personal, group or business needs and opportunities.
Ability to travel as required.
Auto-ApplyTechnical Service Rep
Customer service representative job in Greensboro, NC
PRINCIPLE DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Ensure quality of coatings
Analyze customer issues and troubleshoot technical problems.
Directly responsible for all service activities within assigned territory/account(s) including:
On-site product testing and refinement
Customer personnel training and development as directed.
Product and process issue resolution
Process documentation in a timely manner and as directed.
Process auditing
Other assigned service requirements as directed/assigned.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Provide appropriate and regular reporting of activities and accomplishments to Director of Strategic Initiatives and others as directed.
Provide professional representation for the company at trade shows and with industry organizations and attend company functions as directed.
Collaborate with other team members to escalate complex technical issues.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Education Required/Preferred
High school graduate or equivalent required
Minimum 1-year related finishing experience or laboratory formulation experience.
Professional training in related business and/or professional seminars
Specific Knowledge, Skills, and Abilities Required
Excellent motivational facilitator skills
Excellent people and leadership skills
Excellent analytical and organizational skills
Excellent verbal and written communication skills
Excellent score on color examination
Computer skills include word processing and spread sheets.
Ability to objectively assess positive performance and address performance issues.
Self-motivated, proactive, aggressive, and self-assured work ethics
Provide leadership (leading by example with confident decision-making ability)
Ability to think creatively to define and address personal, group or business needs and opportunities.
Ability to travel as required.
Auto-ApplyCustomer Service Advisor
Customer service representative job in Danville, VA
Job Description
A Customer Service Advisor (CSA) is a mid-level position that entails identifying problems with automobiles, gathering information, offering the customer recommendations for their vehicles, and communicating orders for repairs to be done. Customer service skills also play an important part in this role, since you will be communicating with customers to understand the issues/recommendations with their automobile.
Advisor Job Responsibilities and Duties:
· Listen to customers' account of issues and symptoms to better understand what the problem is for MultiCare Techs
· Calculate and provide customer with an estimate of work to be performed
· Explain process to clients so they understand what to expect and when their automotive will be repaired in time
· Record information gathered from each visit in our customer system
· Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for customers
· Consistent training on new services and products to offer customers
· Computer based training required, followed by one on one role play training and customer interaction training
· Professional appearance is always a must for this position
Business Service Specialist II
Customer service representative job in Rocky Mount, VA
Join Our Team as a Business Service Specialist!
Salary Range: $34,400 - $48,800 + incentive opportunities
From your very first day, you'll be part of a dynamic, customer-focused team that's passionate about making a difference in our members' lives and supporting local communities. As a Business Service Specialist (BSS), you'll be the welcoming face of our office, helping customers with their financial needs, supporting lending operations, and ensuring everything runs smoothly behind the scenes.
This role is perfect for someone who thrives in a fast-paced, people-centered environment and takes pride in delivering exceptional service every single day.
What You'll Do
• Be the friendly first point of contact for customers, in person and by phone
• Process daily payments, deposits, and loan transactions with accuracy and care
• Create checks and wire disbursements for loan and account proceeds
• Schedule loan closings and assist with customer inquiries
• Keep customer information accurate and up to date
• Support marketing and sales initiatives to help your branch grow
• Step in to assist at other branches when needed, every day is a little different!
Why You'll Love It Here
We offer a supportive, team-oriented environment where your contributions truly matter. You'll have opportunities to grow your career, learn new skills, and be part of an organization that values integrity, service, and community.
Required Qualifications
• High school diploma or equivalent.
• Three plus years of work experience in lending, finance, or related
• Exceptional customer service skills
• Strong interpersonal skills
• Skilled in applying sound judgment and decision-making
• Knowledge of credit and accounting policies and procedures
• Excellent oral and written communication skills
• Superior attention to detail
• Approach work with high standards and a positive attitude
• Ability to travel to other offices to cover for others in the BSS role who are out of the office, and minimal travel for training
(FCV is an EEO/AA employer, including veterans and individuals with disabilities.)
If you need a reasonable accommodation for any part of the employment process, please contact me by email at ************************* and let me know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.
Auto-ApplyInbound Sales Representative
Customer service representative job in Greensboro, NC
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $20/hour. And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Are you excited by the challenge of turning inquiries into loyal customers? As an Inbound Sales Representative on our Community Solutions team at Spectrum, you'll be the driving force in converting potential leads into satisfied customers. Your role in promoting and selling our comprehensive suite of products will directly contribute to solutions our growth and success. By providing exceptional service and solutions, you'll make a significant impact on customer satisfaction and our community outreach. Join us in shaping the future of connectivity and making a real difference in people's lives.
What Our Inbound Sales Representatives Enjoy Most About the Role
* Enhancing the customer experience with professionalism and courtesy.
* Selling Spectrum products and services, meeting or exceeding sales goals.
* Developing customer-centric solutions by assessing needs and highlighting product benefits.
* Acting as a product consultant and retaining customers by taking retention calls.
* Handling billing inquiries, resolving concerns and maintaining knowledge of campaigns and pricing.
Working Conditions
* Normal office environment.
Required Qualifications
Education
* High school diploma or equivalent.
Experience
* 1 year of sales experience, preferably selling Voice, Data, and Video solutions, or 6 months as a Billing agent with proven sales success
* 1 year in customer service or call center experience
* 6 months of sales experience or 3 months demonstrated sales success in a Spectrum position
Technical Skills
* Familiarity with billing systems
* Working knowledge of cable communications products and services, including video (TV), data (internet), voice (telephone) and mobile.
Skills & Abilities
* Strong verbal and written communication skills in English
* Ability to apply effective sales techniques and achieve sales goals
* Capability to conduct needs analysis, overcome objections, develop a compelling sales pitch and close sales
* Flexibility to work variable hours, including weekends, holidays and split days off
#LI-JE1
CAM115 2025-66495 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Auto Customer Service Reps
Customer service representative job in Greensboro, NC
615 Hwy 66 S, Kernersville, NC 27284
Automotive GM Technician / MechanicUp to $50 per Hour Based on Experience Bi-Annual Production BonusesA/C Shop - Multiple Bays Available PTO Awarded Day One 13 Days Awarded as of January 2026Only Parks Automotive Group has the Technician for Life program that includes production bonuses paid out twice a year, outstanding PTO and high quality of work/home life with being closed on the weekends!
At least 2 years GM Experience Required!
NO Saturdays or Sundays EVER!
Hours: 8:00 am to 5:00 pm
Our Parks Chevrolet Kernersville dealership has a substantial presence in the South Carolina market and is proud to be to be part of Parks Automotive Group. When you join Parks Automotive, you are joining a dealership that is currently in high growth and expansion mode.
Parks Chevrolet Kernersvilleis seekingexperienced GM ServiceTechnicians / Mechanicsto support our growing service departments. If you are seeking a new place to call home, North Carolina is your place!!!We pay Top Dollar for Technicians with a good track record! We are proud of the expert, friendly, and knowledgeable staff we have, and we want you to join our team! Please apply now for a Confidential interview!
What we offer:
No Saturdays or Sundays EVER
8-5 schedule
Pay based on GM training, up to $50/hour
2x year bonus to pay for your summer vacation and holiday shopping!
Bi-annual technician appreciation dinners with prizes!
Career path for newer technicians
PAID TRAINING, PAID TRAVEL, PAY RAISES WITH TRAINING!
Experienced and supportive management
**Confidential interviews and after-hours tour of the shop if necessary**
We also offer:
Medical, Dental, and Vision insurance after 60 days
Short / Long-Term Disability after 60 days
401(k) retirement plan
PTO awarded day one 13 days awarded as of January 2026
Professional working environment
Career advancement opportunities!
Why Parks Chevrolet Kernersville?
We believe relationships matter, whether with customers, employees, or the community. Our team operates with integrity, energy, and a shared commitment to excellence.
We are proud to have been awarded Best customer service for a GM dealership.
As Forsyth Countys trusted Chevy dealer, we offer a robust selection of new and pre-owned vehicles, giving you the tools to succeed.
Parks Automotive Group is expanding across multiple states. Join a dealership with deep roots and a forward-looking vision.
From updated facilities to collaborative leadership, we equip our team with what they need to thrive.
Essential Duties and Responsibilities include:
Examines customer vehicles.
Identifies necessary vehicle repairs and maintenance.
Maintains CEI at or above company standards.
Estimates cost of repairs.
Performs vehicle repairs and maintenance.
Documents services performed.
Performs services efficiently and according to dealership guidelines.
Follows dealership and manufacturer service guidelines.
Requests necessary parts.
Follows Safeguards rules and regulations.
Provides professional level customer service to both external and internal customers that meets or exceeds dealership and manufacturer standards of excellence.
Consistently maintains our state-of-the-art shops and our dealership properly in a very neat, clean, and safe manner.
Qualifications/Requirements Service Technician:
At least 2 years experience required.
GM certification is a plus!
Transmission, heavy-line, and engine drivability experience pays top dollar.
A high level of motivation and demonstrated ability to learn and succeed.
Ability to read and comprehend instructions and information.
Proven knowledge of vehicle mechanical operations.
Professional appearance.
High school diploma or equivalent required.
Excellent communication skills.
Valid in-state drivers license with good driving record.
Please upload your resume.Completing the online assessment will grant you priority consideration!
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drug screen.
We are an Equal Opportunity Employer.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Automotive Customer Service Advisor - 2775
Customer service representative job in Greensboro, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Customer Service Support Rep
Customer service representative job in Burlington, NC
located in Burlington, NC.
Labcorp is seeking a Customer Service Support Representative to join our team in Burlington, NC. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
Work Schedule: First Shift, Sunday-Thursday 8:00am to 5:00pm
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Act a liaison between Labcorp, the customer base and patients
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
Speak with customers in a courteous, friendly, and professional manner using protocol procedures
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Qualify and establish inbound new customers requesting Labcorp's products and services
Work in multiple databases to research complex issues and questions
Notify clients of test results in a timely and accurate manner
Review test forms for accuracy and report any discrepancies
Participate in activities designed to improve customer satisfaction and business performance
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Requirements
High School Diploma or GED equivalent required
Associate's degree or higher is preferred
Previous experience in a customer service role
Experience working in a contact center/call center environment is preferred
Prior healthcare industry, such as a physician's office or a hospital highly is a plus
Knowledge of Microsoft Office suite is required
Experience with Salesforce.com and/or Laboratory Information Systems is preferred
Strong verbal and written communication skills and excellent ability to listen and respond
Must be courteous with strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and the ability to manage and adapt to changing priorities quickly
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyService Writer
Customer service representative job in Greensboro, NC
Job Title: Service Writer Company: D.H. Griffin Companies Employment Type: Full-Time About Us D.H. Griffin Companies is a leader in demolition, environmental, and construction services. With decades of experience and a commitment to excellence, we pride ourselves on delivering high-quality service and maintaining a strong team-oriented culture.
Position Summary
We are seeking a knowledgeable and organized Service Writer for our Maintenance team with a strong background in heavy equipment repair. This role is essential in coordinating maintenance activities, managing service documentation, and ensuring effective communication between technicians, vendors, and internal teams.
Key Responsibilities
* Coordinate repairs and maintenance for heavy equipment.
* Create and manage service orders and work requests.
* Communicate effectively with technicians, vendors, and internal departments.
* Maintain accurate records using maintenance management systems.
* Provide excellent customer service to internal and external stakeholders.
Required Qualifications
* Minimum of 5 years of experience in heavy equipment repair
* Proficient with computers and common software applications
* Strong organizational and documentation skills
Preferred Skills
* Experience with maintenance management systems (e.g., CMMS).
* Experience with HCSS Equipment360 a plus
* Ability to prioritize repairs efficiently
* Excellent customer service and interpersonal skills
* Effective verbal and written communication abilities
Why Join Us?
* Competitive compensation and benefits.
* Stable, long-term employment with a respected industry leader
* Opportunities for growth, cross-training, and advancement
* Supportive team environment with hands-on leadership
D.H. Griffin Companies offer full benefits, including paid vacation and holidays, 401K w/ company matching, flexible spending program, health & dental through Blue Cross Blue Shield and more.
Get rewarded for your achievements, with hourly pay and advancement opportunities and appreciate a positive company culture. Learn more about our company @ ******************
D.H. Griffin Companies is an Equal Employment Opportunity Employer
Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts
Customer service representative job in Greensboro, NC
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success.
This role will pay an hourly rate of $16.00.
For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M, state-of-the-art facility that has transformed downtown Greensboro NC, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment. The Tanger Center is celebrating its 5-year Anniversary and has hosted hundreds of thousands of patrons, thousands of events and performances. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation's top-selling one-week Broadway series with over 15,000 Season Seat Members.
Responsibilities
Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally.
Predominantly assisting Season Subscribers with exchanges and add-ons.
Providing accurate information about products, services, and policies.
Troubleshooting and resolving customer issues efficiently and effectively.
Handling customer complaints, escalating complex issues to supervisors when necessary.
Maintaining detailed and accurate records of customer interactions and transactions.
Following up with customers to ensure their issues are resolved to their satisfaction.
Continuously updating knowledge of company products, services, and processes.
Collaborating with team members to improve overall customer service.
Operating and managing a multiline phone console, routing, and screening calls.
Providing exceptional customer service to clients.
Perform other duties and responsibilities as assigned.
Qualifications
Knowledge of Ticketmaster Host and Archtics, preferred.
6 months to 1 year of experience in customer service related position, preferred.
Must be able to function in a fast paced, high-pressure environment.
Must have a high level of basic computer and email skills.
Ability to interact with a diverse group of guests in a friendly and positive manner.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Possess strong interpersonal and communication skills.
Ability to work both independently and as part of a team.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-ApplyGuest Service Representative (GSR)
Customer service representative job in Greensboro, NC
Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team?
Then you might be our next Guest Services Representative! Our GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls, plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies, and procedures.
Reports to: General Manager (GM) and/or Senior Guest Services Representative
Primary Job Duties
Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner.
Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests.
Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business.
Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings.
Maintain proficiency in all location computer and software systems.
Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
Run reports of room availability/inventory management and guest accounts and post payments to guest folios.
Perform bookkeeping activities including running reports and posting payments to guest folios.
Respond to guest comments or complaints, referring customers to GM as necessary.
Contact housekeeping or maintenance staff when guests report problems.
Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.
Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service.
Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit.
Work in laundry room area loading and unloading washers and dryers and folding linens.
Wear appropriate attire per the dress code.
Notify GM or Maintenance Support of any needed repairs.
May serve as Manager-on-Duty in GM and AGM absence.
May be asked to stay on site in the event of a catastrophe.
Other duties as assigned.
Essential Skills
Integrity - display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility.
Adaptability and flexibility - display the capability to adapt to new, different and changing requirements.
Accuracy - ensure accuracy in all tasks performed.
Communication - convey information clearly.
Dependability and reliability - display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations.
Interpersonal Skills - display the skills to work effectively with others.
Professionalism - maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude.
Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
Frequently bends, kneels, crouches.
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather.
Experience and Requirements
1 year hospitality experience preferred.
Work Authorization required.
Flexible schedule required. Evenings, weekends and holidays may be required.
What We Offer
Health and Dental Insurance for Full Time Associates
401(k) with Employer Match for all Associates
Paid time off for ALL Associates per Associate Guide
Six company paid holidays for Full Time Associates
Time and half for hours worked on designated holidays for all Associates.
Employee Assistance Program for Associates and household members
Employee Discount Program
Employee Hotel Guest Room Program
Employee Referral Program
Auto-ApplyCollections Representative - delinquent home loans
Customer service representative job in Greensboro, NC
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
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Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job DescriptionDuration: 12 months with possibility of contract extension Pay Rate: $19/hr Shift Hours: 12 PM - 9 PM (Mon-Thur); 8 AM - 5 AM on Friday; 8 AM - 12 PM (Every other Sat with Flex day during week) Training: M-F; 8-5 Classroom training for 3 weeks. OJT will be regular shift hours
The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans. The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls. Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements. In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.
This is a position in a high volume call center environment. Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system. Collectors also work within a structured team setting. Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers. Monthly incentive opportunities are available based on performance towards set monthly goals. Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.
Qualifications
Must have at least 80% call center listening test result
Excellent oral and written communication skills
Strong negotiation skills
Excellent organizational skills
Ability to multi-task
Must be able to work in teams
Self-motivated and results-oriented
Desired Skills:
Previous Collection experience
College degree desired, but not required
Desire to resolve customer issues a must
Home loans experience preferred
Additional Information
To know more about this opportunity, please contact:
Laidiza Gumera
************
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Easy ApplyReceptionist - Guest Service Representative
Customer service representative job in Greensboro, NC
Are you passionate about providing exceptional care for pets? Do you thrive in a fast-paced and dynamic work environment? If so, Almost Home Boarding and Grooming in Greensboro, North Carolina, is looking for a talented part-time Receptionist/Guest Service Representative to join our team! Get ready to embark on an exciting journey where you'll be surrounded by furry friends and play a crucial role in creating a positive experience for both pets and their owners. If you're ready to unleash your potential and be a part of a thriving pet care community, keep reading!
This position earns a competitive pay of $10 per hour along with comprehensive benefits such as free pet boarding, grooming discounts, bonuses, merit-based raises, charitable donation opportunities, and gift cards. This part-time role provides a flexible schedule of 4-5 days per week, allowing for a balance between work and personal commitments. We value our team member's contributions to the well-being of our furry guests and strive to create a fulfilling and enjoyable work environment.
WHO WE ARE
Almost Home Boarding & Grooming is Greensboro's premier pet boarding and grooming facility. We offer unmatched service and the same level of care and comfort that our customers give their pets at home. Everything we do is based on our core values of hard work, fun, positivity, teamwork, communication, kindness, cleanliness, and the pursuit of excellence.
Our work environment is extremely supportive and conducive to learning and growing. We hire our people because they are fun! We love being around our staff and we know you will too. Plus, we offer generous wages, benefits, and perks!
EMBARK ON AN EXCITING JOURNEY AS A RECEPTIONIST/GUEST SERVICE EXTRAORDINAIRE AT ALMOST HOME BOARDING AND GROOMING!
As a Receptionist/Guest Service Representative at Almost Home Boarding and Grooming, you play a crucial role in providing exceptional service to our pet owners and their beloved companions. In this role, you are responsible for answering phone calls, assisting customers with inquiries, and ensuring a smooth check-in and check-out process for pets. You verify that all pets have up-to-date vaccinations before their appointments, ensuring a safe and healthy environment. With your excellent communication and organizational skills, you handle multiple tasks simultaneously, providing pet owners with the information and assistance they need. By creating a welcoming and friendly atmosphere, you contribute to the positive experience of our customers and their furry friends, making Almost Home Boarding and Grooming the go-to destination for exceptional pet care.
To be considered for this role, you should meet the following minimum requirements:
High School Diploma or GED.
At least 6 months of experience working in
Ready to Join Our Pet-Loving Team? Apply now through our quick and easy 3-minute application process and take the first step toward an exciting career as a Receptionist/Guest Service Representative. Unleash your passion for pets and be part of a dynamic and rewarding work environment. Don't miss this opportunity to make a meaningful impact in the lives of our furry friends and their owners. Apply today and let your journey begin!
Location: 27455
Inside Sales Representative
Customer service representative job in Greensboro, NC
Job Description
Inside Sales Representative - Pipe, Valves, Fittings, and Commercial Plumbing Products,
Join the Eastern family as an Inside Sales Representative in our Greensboro, NC branch
Make a difference
As an Inside Sales Representative at Eastern Industrial Supplies, Inc., you will tackle a variety of engaging tasks daily. Your day will begin by reviewing customer accounts and identifying new opportunities in the industrial sales market, particularly focusing on PVF, Pipe Valves Fittings. You'll engage in proactive outreach through Inside Sales call and order writing. Each day will involve collaborating with your team to brainstorm solutions and share insights, focusing on excellence and customer-centric strategies. You will be expected to promptly address customer sales inquiries, showcase our product offerings, and provide tailored solutions as an effective Account Manager. Additionally, you will track your sales activities and progress using our CRM system, ensuring that you're always aligned with company goals and objectives while upholding our values of integrity and safety.
RESPONSIBILITIES
Generates new and repeat sales by providing product and technical information in a timely manner.
Enters sales quotations and orders for new and existing customers.
Follows up on quotations to determine and improve Eastern's competitive market position.
Provides friendly customer service quickly and efficiently. Assists customers with regard to types of product to purchase, considering such factors as costs, effectiveness, intended use, availability, and time constraints for installation.
Presents price, credit and terms in accordance with standard procedures and customers' profitability profiles.
Proactively recommends items needed by customers to increase customer satisfaction and improve transactional profitability. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Coordinates activities in sales and service, accounting and record keeping, and receiving and shipping operations.
Maintains accurate documentation on all orders and and quotes to resolve any discrepancies with vendor billing. Monitors scheduled shipment dates to ensure timely delivery and expedite as needed.
Contacts customers following sales to ensure ongoing customer satisfaction and resolve any complaints. Sets up customer files and regularly maintains them.
Identifies trends in customer satisfaction or dissatisfaction. Communicates to the purchasing department unexpected increases or decreases in demand for products.
WHAT WE'RE LOOKING FOR
Two years related experience and/or training; or equivalent combination of Bachelor's degree and experience.
Ability to work on PCs using software applications such as Word and Excel
Knowledge or willingness to develop knowledge of Eclipse software
Strong communication skills
Problem-solving and adaptability
WHAT WE OFFER
We believe in rewarding our team members well. We offer Competitive Compensation alongside comprehensive benefits including Medical, Dental, and a 401(k) plan with an immediate employer match. We also provide security through Company-Paid Short-Term Disability. To promote work-life balance, you'll receive a generous bank of Paid Time Off (PTO) hours and paid holidays. Our commitment to the community extends to our team, offering PAID "Eastern Cares" Mission Days for volunteer work. Finally, you can look forward to continuous Growth and Development through training and internal promotions, all within a supportive, family-owned company culture where every associate is valued.
Who We Are
As an Industrial Distribution company in business for 40+ years, Eastern Industrial Supplies is renowned for our exceptional company culture that surpasses all expectations. Honoring God in all we do is the bedrock of our operation and we take immense pride in our commitment to care for all our team members. As a family-owned business, every individual associate is genuinely appreciated, and all of this makes Eastern an extraordinary place to work. We also offer abundant opportunities for personal and professional growth within the industry. From our establishment in 1980 in Greenville, SC, we have expanded our footprint across the Southeast, including markets in NC, SC, FL, GA, TN, and AL. As a member of our team, you'll be immersed in the world of industrial pipe, valves, and fittings (PVF) and commercial plumbing products, gaining extensive knowledge and expertise.
Equal Opportunity Employer | Drug-free Workplace
An offer of employment with Eastern Industrial Supplies is contingent upon the successful conclusion of a drug test and background check.
Job Posted by ApplicantPro
Customer Service Representative Greensboro, NC
Customer service representative job in Greensboro, NC
Customer Service Representative
Terms: Full-time
Pay: $16/hr
Join Team Alorica
At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities
Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services
Qualifications
High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work Environment
Regular work performed in a climate-controlled, call-center environment
Ongoing usage of phone and computer systems
Physical Demands
Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
PTO
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
#AloricaJobs #GreensboroNC #Hiring
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Auto-ApplyCall Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts
Customer service representative job in Greensboro, NC
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success.
This role will pay an hourly rate of $16.00.
For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally.
Predominantly assisting Season Subscribers with exchanges and add-ons.
Providing accurate information about products, services, and policies.
Troubleshooting and resolving customer issues efficiently and effectively.
Handling customer complaints, escalating complex issues to supervisors when necessary.
Maintaining detailed and accurate records of customer interactions and transactions.
Following up with customers to ensure their issues are resolved to their satisfaction.
Continuously updating knowledge of company products, services, and processes.
Collaborating with team members to improve overall customer service.
Operating and managing a multiline phone console, routing, and screening calls.
Providing exceptional customer service to clients.
Perform other duties and responsibilities as assigned.
Qualifications
Knowledge of Ticketmaster Host and Archtics, preferred.
6 months to 1 year of experience in customer service related position, preferred.
Must be able to function in a fast paced, high-pressure environment.
Must have a high level of basic computer and email skills.
Ability to interact with a diverse group of guests in a friendly and positive manner.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Possess strong interpersonal and communication skills.
Ability to work both independently and as part of a team.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Auto-ApplyInside Sales Representative - Greensboro, NC
Customer service representative job in Greensboro, NC
Inside Sales Representative - Pipe, Valves, Fittings, and Commercial Plumbing Products, Join the Eastern family as an Inside Sales Representative in our Greensboro, NC branch Make a difference As an Inside Sales Representative at Eastern Industrial Supplies, Inc., you will tackle a variety of engaging tasks daily. Your day will begin by reviewing customer accounts and identifying new opportunities in the industrial sales market, particularly focusing on PVF, Pipe Valves Fittings. You'll engage in proactive outreach through Inside Sales call and order writing. Each day will involve collaborating with your team to brainstorm solutions and share insights, focusing on excellence and customer-centric strategies. You will be expected to promptly address customer sales inquiries, showcase our product offerings, and provide tailored solutions as an effective Account Manager. Additionally, you will track your sales activities and progress using our CRM system, ensuring that you're always aligned with company goals and objectives while upholding our values of integrity and safety.
RESPONSIBILITIES
* Generates new and repeat sales by providing product and technical information in a timely manner.
* Enters sales quotations and orders for new and existing customers.
* Follows up on quotations to determine and improve Eastern's competitive market position.
* Provides friendly customer service quickly and efficiently. Assists customers with regard to types of product to purchase, considering such factors as costs, effectiveness, intended use, availability, and time constraints for installation.
* Presents price, credit and terms in accordance with standard procedures and customers' profitability profiles.
* Proactively recommends items needed by customers to increase customer satisfaction and improve transactional profitability. Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
* Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Coordinates activities in sales and service, accounting and record keeping, and receiving and shipping operations.
* Maintains accurate documentation on all orders and and quotes to resolve any discrepancies with vendor billing. Monitors scheduled shipment dates to ensure timely delivery and expedite as needed.
* Contacts customers following sales to ensure ongoing customer satisfaction and resolve any complaints. Sets up customer files and regularly maintains them.
* Identifies trends in customer satisfaction or dissatisfaction. Communicates to the purchasing department unexpected increases or decreases in demand for products.
WHAT WE'RE LOOKING FOR
Two years related experience and/or training; or equivalent combination of Bachelor's degree and experience.
Ability to work on PCs using software applications such as Word and Excel
Knowledge or willingness to develop knowledge of Eclipse software
Strong communication skills
Problem-solving and adaptability
WHAT WE OFFER
We believe in rewarding our team members well. We offer Competitive Compensation alongside comprehensive benefits including Medical, Dental, and a 401(k) plan with an immediate employer match. We also provide security through Company-Paid Short-Term Disability. To promote work-life balance, you'll receive a generous bank of Paid Time Off (PTO) hours and paid holidays. Our commitment to the community extends to our team, offering PAID "Eastern Cares" Mission Days for volunteer work. Finally, you can look forward to continuous Growth and Development through training and internal promotions, all within a supportive, family-owned company culture where every associate is valued.
Who We Are
As an Industrial Distribution company in business for 40+ years, Eastern Industrial Supplies is renowned for our exceptional company culture that surpasses all expectations. Honoring God in all we do is the bedrock of our operation and we take immense pride in our commitment to care for all our team members. As a family-owned business, every individual associate is genuinely appreciated, and all of this makes Eastern an extraordinary place to work. We also offer abundant opportunities for personal and professional growth within the industry. From our establishment in 1980 in Greenville, SC, we have expanded our footprint across the Southeast, including markets in NC, SC, FL, GA, TN, and AL. As a member of our team, you'll be immersed in the world of industrial pipe, valves, and fittings (PVF) and commercial plumbing products, gaining extensive knowledge and expertise.
Equal Opportunity Employer | Drug-free Workplace
An offer of employment with Eastern Industrial Supplies is contingent upon the successful conclusion of a drug test and background check.