Customer service representative jobs in Niagara Falls, NY - 584 jobs
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Collection Representative
Firstsource 4.0
Customer service representative job in Amherst, NY
Account Representative - Full-Time
Company:Firstsource Advantage Pay: $19.00/hour with a Monthly Bonus Structure!!
Schedule:
Training: Monday to Friday, 8am-5pm
Work Hours: Monday to Friday, 8am-8pm M-TH & 8am-5pm F
2 Days out of your work week, you will work till 8pm. The other 3 days will be day shift.
About the Opportunity:
Are you ready to grow your career while making a real impact? Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Account Representatives(Collections). This is more than just a job - it's a chance to build a stable, rewarding career in a supportive and fast-paced environment.
What You'll Do:
Engage with customers to understand their financial situations and recommend appropriate payment solutions
Handle inbound and outbound calls professionally and empathetically
Work with compliance in mind by following federal and state regulations
Meet performance goals related to call quality, resolutions, and collections metrics
What We're Looking For:
High school diploma or GED required
At least 6 months of customerservice or sales experience
Stable work history and a professional demeanor
Strong communication, problem-solving, and computer skills
Ability to manage confidential information with care and discretion
Reliable, self-motivated, and goal-oriented
Why Join Firstsource?
Career Advancement:We promote from within and support your growth
Meaningful Work:Help customers take control of their financial future
Team-Oriented Culture:Be part of a collaborative and supportive team
Skill Development:Learn and grow with hands-on experience in collections and customerservice
Benefits (Eligible After 90 Days):
Medical, Dental, and Vision Insurance
401(k) Retirement Plan with matching
Paid Training
Monthly Incentives and Recognition Programs
PTO
Take the Next Step in Your Career
Apply today to join Firstsource Advantage and start building a future you're proud of.
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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.
$19 hourly 1d ago
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Technical Service Representative
Ecolab 4.7
Customer service representative job in Buffalo, NY
As the industry leader in water technology, we're growing and need talented people like you to help us continue to protect the world's most vital resource.
Nalco Water, an Ecolab Company, seeks a Technical Sales Representative to join its industry leading sales team. You'll be responsible for revenue and profit growth of programs and services in targeted accounts. Using a consultative sales approach, you'll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you'll also convert strategic competitive accounts and sell new technologies to current customers.
What's in it For You:
You'll join a growth company offering a competitive base salary, bonus structure and benefits
A company vehicle and cell phone
A long term, advancing career path in service, sales or management
Access to the industry's most innovative training programs
Support from a dedicated technical service team
A culture that values safety first, including training and personal protection
Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments
What You Will Do:
Generate and execute sales plans in existing customer base and in assigned competitively-held accounts, to meet profit increase goals
Work closely with current and prospective customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales
Develop strong relationships with key stakeholders within current and prospective customers, including plant or facility executives
Provide technical support to customers; identifying and resolving customer challenges, escalating as required
Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels
Actively sell and support Nalco Water innovations and technology in assigned customers to promote long-term business relationships with Nalco Water
Position Details:
Candidate must reside within a commutable distance from Buffalo, NY
Territory covers about a 50 miles radius of the surrounding area
Targeted accounts are within the Food and Beverage industries
As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you're prepared to solve any customer problem.
Training programs are held in the field and at Nalco Water Headquarters in Naperville, IL; travel is arranged and paid for by Nalco Water. Based on your skill level and experience, topics covered may include technology, product, service, business and industry acumen, direct coaching and mentoring, sales management and leadership, classroom training and certifications.
If applicable, relocation assistance would be provided for the right candidate>
Minimum Qualifications:
Bachelor's degree
Five years of technical sales or field sales support experience
Possess a valid Driver's License and acceptable Motor Vehicle Record
Immigration sponsorship is not available for this role
Physical Requirements:
Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
Ability to perform essential functions of the job, with or without reasonable accommodation
Preferred Qualifications:
Bachelor's degree in engineering (chemical, mechanical, industrial) or life sciences (biology, chemistry, etc.)
Water treatment or specialty chemical industry experience
Working knowledge of OR operations, wet end chemistry, pulp mill operations>
About Nalco Water:
In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
Annual or Hourly Compensation Range
The total Compensation range for this position is $107,400-$161,100 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements Notice
To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
$35k-42k yearly est. Auto-Apply 17d ago
Wraparound Care Coordinator
Child and Family Services 4.5
Customer service representative job in Buffalo, NY
The Wraparound Care Coordinator provides home-based services to assist youth and families within the Erie County System of Care and who are receiving services through Erie County Department of Social Services. Care Coordination is provided through strength-based, individualized service planning. Linkages, coordination, and monitoring of services to improve and promote family stability are the focus of services.
Major Responsibilities/Activities:
Provides home based services to families in Erie County utilizing the MiiWrap Care Coordination model
Utilizes a strengths-based family driven approach to services
Partners with children, parents, guardians, Erie County Department of Social Services and service providers to create a comprehensive Plan of Care and identify any additional services the family may benefit from
Conducts assessments throughout duration of the case
Provides education, care coordination, and community linkages as appropriate
Conducts face to face contacts with families
Conducts Child and Family Team meetings each month
Participates in trainings required by stakeholders and agency
Maintains timely and accurate documentation in two systems
Other duties as deemed appropriate
Competencies:
Solid writing and verbal communication
Strong engagement skills and ability to engage with diverse populations
Flexibility related to scheduling
Familiarity with computer applications (i.e. Word, Excel, Outlook)
Familiarity with Fidelity EHR and Connections are a plus
Bi-lingual ability is a plus
Motivational Interviewing skills are a plus
Minimum Requirements:
Bachelor's Degree or Master's Degree in a human services related field plus 1 year experience in a professional or internship human services setting. *Experience must be providing direct care services or linkage services to at risk youth/children and families.
Valid NYS Driver's License and adequate auto insurance
Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
Hours: Flexible schedule based on clients' needs.
Competitive pay rate of $21.512 per hour based on a 37.5 hour work week
CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.
Paid Time Off (PTO)
-20 PTO Days (25 Days After Five Years of Employment)
-14 Paid Holidays (includes 2 flex holidays)
- Bereavement: Four Paid Days
- Paid Jury Duty
Employer Paid Life Insurance
Medical, Two Plan Options
Dental, Two Plan Options
Vision Insurance
Wellness Program and Incentives
Health Savings Account (HSA) and Quarterly Employer-Contributions
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA Retirement
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions After Two Years
Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
$21.5 hourly 60d+ ago
CUSTOMER SERVICE REPRESENTATIVE
Dival Safety Equipment 3.7
Customer service representative job in Buffalo, NY
CustomerServiceRepresentative-
Regular Full Time
Buffalo, NY
Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal's outside sales team's customers, delivering the highest level of proactive customerservice while maintaining workflow.
Duties and Responsibilities:
Working through our CRM, acknowledge all requests within a 2hr timeframe.
Process customer orders, returns, exchanges, back-order updates, and contract pricing.
Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
Coordinate expedites & obtain proof of delivery.
Process new item requests (NIR) submitted by Sales team.
Proactively update and increase product knowledge.
Promote company events and services through all points of contact with our customers.
Perform general data entry functions in addition to those listed above.
Proactively work with all internal departments to provide excellent service to our customers.
Work with your manager to improve workflow and processes.
Skills and Requirements:
You have a passion for the “Customer Experience” and helping business become more successful.
2+ years of office support in a customerservice role is preferred.
Solid computer and multitasking skills, Microsoft Office and CRM.
Exceptional communication skills, both written and verbal.
Excellent organizational and time management skills.
Strong decision making and analytical abilities.
Must be able to pass a NON-DOT drug screen and physical.
Customer facing coverage for retail store when needed.
Ability to lift 30 lbs. - 50 lbs. on a repetitive basis.
Able to climb ladders on a repetitive basis.
High School diploma / GED equivalent.
The ability to work 5 days a week, Mon.-Fri., 8:30-5pm.
Benefits:
Medical benefits.
Dental & vision benefits.
Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance).
Company provided life insurance policy.
401K.
Paid time off.
DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled.
Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.
$31k-37k yearly est. Auto-Apply 17d ago
Field Technical Service Representative-Metal Packaging
Crown Cork & Seal USA, Inc. Careers
Customer service representative job in Buffalo, NY
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals.
CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division.
Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada.
Position Overview:
This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical servicerepresentative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Job Responsibilities:
Providing problem-solving leadership on technical and quality matters relating to food can and end performance
Managing the overall technical interface between the Food Division and their customers
Support customers in all technical aspects of the business including current packages and new package development
Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions
Interact directly with customer and internal manufacturing operations
Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
Extensive travel (Up to 80%) will be required to servicecustomer needs
The ideal candidate would possess the following attributes:
BA/BS degree in Food Science, Engineering, Packaging or a related discipline
2+ years in a packaging manufacturing environment, food production or a similar industry.
Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required.
Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization.
Demonstrated ability to effectively manage multiple projects to completion
Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual
Well organized and detail oriented with good time management skills
Strong PC skills are a must, especially using Word, Outlook, and Excel.
Committed to on-going personal development and career growth
Knowledge and/or certification in Six Sigma is a bonus
Physical Requirements
While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.
The associate may lift and/or move up to 30 lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.
Working Conditions
Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.
While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic.
The associate may be exposed to a wide range of temperatures.
The noise level is frequently loud.
*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits:
Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
$43k-87k yearly est. 1d ago
Know Your Customer
Global Channel Management
Customer service representative job in Buffalo, NY
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
New Account Representative with Anti money laundering experience
(AML) and prior work experience in financial sector. At least 3 years
experience opening new accounts.
New Account Representative requires:
Know your customer (KYC)
Read/Write Spanish
Knowledge of Excel, Word and Access
New account opening (Individual/Joint, Corporations,Offshore, LLC, Partnership, Estate, etc...)
Account documentation review experience-(Tax forms W-8,W-9 Corporate
Resolutions, Articles of Incorporation, Articles of Association,
By-Laws, Financial Statements, Certificate of Incorporation or
Commercial Registry
AML documentation
New Account Representative duties:
Conduct Due diligence and Know Your Customer (KYC) research for
clients, as part of the business-wide Anti-Money Laundering (AML)
Compliance remediation process.
• Analysis of accounts and client information according to prescribed internal control policies and procedures
.• Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes.
• Execute and review negative media alerts from client screening and escalate where necessary
.• Package client due diligence research and documentation for review by Relationship Managers.
• Meet production target volumes and dates as advised
Additional Information
$25/HR
6 months
$25 hourly 60d+ ago
Residential Customer Service Representative
NOCO Energy Corp 4.1
Customer service representative job in Tonawanda, NY
Company: NOCO Energy Corp Residential CustomerServiceRepresentative Compensation: $20.00-$25.00 per hour Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused.
At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today.
What We Are Looking For
The NOCO Residential CustomerServiceRepresentative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customerservice to our NOCO HVAC customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review
What You Will Do
* Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
* Work directly with customers to provide solutions and recommend home products and services to fit their needs.
* Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff.
* Provide information on services offered, pricing, and scheduling availability.
* Collect and enter orders for new or additional products or services.
* Make outbound calls to customers to confirm appointments, provide updates on service timings, and inform them of any changes or delays.
* Follow up with customers post-service to ensure satisfaction and address any further concerns.
* Initiate outbound calls to follow up on service completion, gather customer feedback, and promote additional services or maintenance plans.
* Update customer information and service histories in the company's database.
* Act as a liaison between customers, technicians, and the company's management team.
* Coordinate and schedule technicians for service calls, maintenance, and install.
* Monitor technicians' locations and statuses to ensure efficient routing and timely arrival at job sites.
* Adjust schedules in response to emergencies or urgent service requests.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What You Will Need
* High school diploma or equivalent
* 2-3 years of customerservice, preferably in HVAC or related industry
* Dispatching experience preferred
* Ability to confidently make outbound calls, handle potential objections, and engage customers effectively
* Excellent communication skills including active listening
* Service-oriented and able to resolve customer grievances
* Proficient computer skills with the ability to learn new software
* Good time management skills to prioritize and plan work activities
* Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
* Has a service orientation; is actively looking for ways to help people.
* Identifies and resolves problems in a timely manner
* Reacts well under pressure and treats others with respect
* Works efficiently and effectively, both independently and as a team to ensure call standards
* Prolonged periods sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
What We Offer
* Competitive compensation package
* Generous medical insurance offerings
* Dental and vision plans
* Company-paid life insurance
* Company-paid short-term disability
* 401(k) with company match
* Health savings accounts
* Generous Paid Time Off policies
* 7 paid holidays
* Employee and family assistance program
* Company-paid training
* Safety incentives
* Years of service incentives
$20-25 hourly 44d ago
Customer Service Teammate
Go Car Wash Management Corp
Customer service representative job in Niagara Falls, NY
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a CustomerService Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation:
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
Customer service representative job in Buffalo, NY
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and rental car for this training. Summary of Role:
The Member Advocate serves as a trusted advisor, empathetic listener, and service professional, delivering world-class support with a hospitality-driven approach. This role is designed to elevate the member experience by blending financial expertise with the warmth and attentiveness found in the best hospitality environments. Member Advocates engage members in meaningful, consultative conversations that uncover needs, offer tailored solutions, and build lasting relationships.
Member Advocates are empowered to resolve issues independently at first contact, leveraging advanced problem-solving skills and digital fluency to navigate systems efficiently. They handle sensitive and complex interactions with care, ensuring every member feels heard, understood, and valued. Member Advocates are also champions of continuous improvement, always seeking ways to enhance service delivery, efficiency, and member outcomes.
Essential Job Functions/Responsibilities:
Provide exceptional service by actively listening, demonstrating empathy, and resolving member inquiries with professionalism and accuracy.
Resolve issues at first contact whenever possible, using sound judgment, resourcefulness, and a thorough understanding of internal policies and procedures.
Manage inbound calls, chats, and / or emails related to account information, transactions, digital banking, and financial products.
Proactively educate members on Broadview's products, services, and digital tools, identifying opportunities to enhance financial wellness and deepen relationships.
Maintain a thorough understanding of Broadview policies, procedures, and compliance requirements to ensure accurate and secure handling of member information.
Navigate multiple banking systems and technologies to research, resolve, and document member interactions efficiently and securely while ensuring compliance with regulatory requirements and internal controls on handling member data and financial transactions.
Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service excellence goals.
Continuously seek opportunities to improve service delivery, streamline processes, and enhance member outcomes.
Collaborate with team members and leadership to support a positive, solutions-oriented culture and contribute to ongoing process improvements.
Participate in ongoing training and development to strengthen product knowledge, technical proficiency, and communication skills.
Minimum Job Qualifications:
Associate's degree or equivalent experience (a combination of education and relevant work experience will be considered).
Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment.
Demonstrated ability to resolve issues independently and efficiently, with a focus on first contact resolution.
Strong proficiency in navigating banking technologies and digital platforms.
Lending certification is a plus.
Ability to work a structured schedule that includes evenings and weekends.
Starting Compensation: $30.00/hr., plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************
$30 hourly Auto-Apply 32d ago
Water Utility Customer Engagement and Training Specialist
GHD 4.7
Customer service representative job in Buffalo, NY
To solve complex challenges, you need to challenge the status-quo.
At GHD Advisory we are invested in creating sustainable commercial outcomes with clients driving change in water, energy and urbanization.
Join a team committed to solving complex challenges across the value chain, from capital deployment to asset management, enabling resilience, growth and sustainability.
Together, we'll help create a future for generations to come.
Who are we looking for?
We're looking for a Water Utility Customer Engagement and Training Specialist to be the trusted voice on water infrastructure implementation. You'll translate complex water system regulations and requirements into clear, actionable direction-developing and delivering training and educational materials to water system customers across multiple states. You'll also assist in developing a defensible water system investment and schedule prioritization rationale, and the tools that support it, while strengthening GHD's water quality education initiatives outside of Erie County.
You'll pair that with developing meaningful educational curricula based on the future of sustainable water systems nationwide. From preparing compelling proposals and qualification statements to closely monitoring industry developments in Water Systems, Water Equity, and Affordability, you'll help position GHD as a partner of choice.
This is a part-time, as needed position based in Buffalo, NY.
Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:
Document Preparation: Write and edit material for various target populations, tailoring the tone and content to match the needs and expectations of each audience.
Data Collection and Analysis: Use data from a wide range of sources to analyze key themes and identify possible impacts on the business and water customers.
Information and Business Advice: Provide specialist advice on the interpretation and application of policies and procedures, resolving complex or contentious queries and issues and enabling others to take appropriate actions.
External Communications: Develop and/or deliver a plan for significant aspects of external communications
Stakeholder Engagement: Develop stakeholder engagement by identifying stakeholders; by finding out their needs, issues, and concerns; and by reacting to these needs, issues, and concerns to support the communication of business information and decisions.
Personal Capability Building: Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Content Creation: Write and edit creative content for various target audiences in line with organizational brand guidelines to publish on websites and in print.
Operational Compliance: Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.
Client & Customer Management (External): Manage important client relationships with guidance from senior colleagues, or oversee relationship management with a group of more transactional clients and customers.
What you'll bring to the team:
Either a Bachelor of Science degree in Education, Public Relations, Communications, Finance, the Arts or 5+ years of experience in a similar field in lieu of this degree
Ability to demonstrate the qualities required to communicate effectively with clients and community stakeholders
#LI-JK1
Salary Range: $51.00-$125.00 based on experience and location.
As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, genetic information, national origin, sex (including same sex), sexual orientation, gender identity, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state, or local law.
$32k-43k yearly est. Auto-Apply 11d ago
All Position - Sales, Customer Retentions, Delivery Specialists
Arona Home Essentials 3.8
Customer service representative job in Dunkirk, NY
Give us a Year - We will give you a Career!
At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like CustomerService? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
· How would you like to have Sundays off? Yes, every Sunday we are closed!
· Paid time off including vacation, personal days, and holidays
· Medical, Dental, Vision, Short Term Disability
· Company paid Long-Term Disability and Life Insurance
· Employee Assistance Plan
· 401k Plan with a company match
· Bonus & commission opportunities paid monthly!
· Ongoing training and development
· A family friendly work environment
· Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customerservice program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
· Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
· Must have a valid state driver's license and safe driving record
· Must be 18 years of age or older
· Bi-lingual is a PLUS!
Physical Requirements
· Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer
$33k-38k yearly est. 60d+ ago
Customer Success Rep
Sonwil Distribution Center Inc.
Customer service representative job in West Seneca, NY
At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions. We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come.
Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost?effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service.
Duties and Responsibilities
Act as the main point of contact for customers seeking updates on a shipment
Act as a point of contact regarding customer issues to internal stakeholders
Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues
Maintain strong relationships with current and prospective shippers
Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience
Proactively identify problems and implement effective solutions
Provide exemplary customerservice assistance through telephone and email interactions by solving customer problems
Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update
Ensure accurate and timely order and data entry
Generate and evaluate reports, as needed
Other duties as assigned
Qualifications
Associate's degree preferred but not required
High level multi-tasking ability with strong organizational skills
Enthusiasm and high energy
"People person," friendly, outgoing, and confidence is a must
Willingness to work in a team environment, but able to conduct themselves and their work independently
Transportation or Logistics background a plus but not required
Safety Requirements
Must be able to work in an office setting
Physical Requirements
This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds.
NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Direct reports
None
Please note that base pay offered may vary depending on job-related knowledge, skills and experience.
$35k-55k yearly est. Auto-Apply 29d ago
Sub Shop Customer Service
Dev 4.2
Customer service representative job in West Seneca, NY
Company DescriptionJobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Wegmans Food Markets
Job DescriptionSchedule: Full time
Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 6am
Age Requirement: Must be 18 years or older
Location: West Seneca, NY
Address: 370 Orchard Park Road
Pay: $16 - $17 / hour
Job Posting: 11/22/2023
Job Posting End: 12/22/2023
Job ID:R0193139
Our mission is to provide incredible service and help our customers live healthier, better lives through food. As a part of our sub shop team, you will create fresh sub sandwiches and other delicious products to serve customers through the day, while building rapport and giving them a reason to return. If you are passionate about food and like working in a fast-paced environment, this would be the role for you!
What will I do?
Provide incredible customerservice
Take and prepare customer orders accurately and on time
Maintain department appearance throughout the day by stocking, refilling and rotating product
At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.
And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.
Comprehensive benefits*
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working Sundays or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with both a profit-sharing and 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
And more!
***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.
For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
$16-17 hourly 60d+ ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service representative job in Buffalo, NY
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$28k-34k yearly est. 3d ago
Customer Service Teammate
Go Car Wash
Customer service representative job in Depew, NY
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a CustomerService Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$16-17.5 hourly 60d+ ago
Customer Solutions Representative
Skyworks 3.8
Customer service representative job in Buffalo, NY
As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts.
What You Need to Do:
-Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them.
-Help follow up on sales leads with both new and old customers.
-Take calls and emails from customers and answer them.
-As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team.
-Look into what customers are saying and help the sales team figure it out.
-Find ways to improve sales methods and accuracy and make those changes.
Required Skills;
Simple:
A high school diploma
2 or more years of work with Microsoft Office
2 or more years of work in customerservice
English read, write, and speak well
Associate's degree in a business or technical field is preferred.
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
2 or more years of work with a CRM program like Salesforce
Associate's degree in a business or technical field is preferred.
2 or more years of work with a CRM program like Salesforce
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
$29k-38k yearly est. 60d+ ago
Reservationist
Inns of Aurora
Customer service representative job in Aurora, NY
$18-25 hourly depending on experience
does have the option to be a hybrid position but does require in person training*
INNS OF AURORA, LLC CORE VALUES:
While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
Position Purpose:
Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.
**Weekend and Evening Availability is Required**
Responsibilities/Duties/Functions/Tasks:
Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
using available resources to accommodate guest requests within parameters
Communicate with guests primarily via phone and e-mail, occasionally in person.
Act as a brand ambassador to curate "the perfect stay" for each and every guest
Provide back-up support for guest services staff members, as needed.
Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
Strategically up-sell guests to maximize revenue
Provide tours to guests, if requested
Provide support for Sales Department
Maintain an approachable, knowledgeable, and accommodating attitude
Answer general inquiries and direct phone calls to their appropriate departments
Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
Maintain knowledge of current area events, activities, and hours of operation
Maintain knowledge of guest policies, room rates, and availability
Other duties, as assigned
Requirements
High school degree
Comfortable working in a highly technical, multi-system driven environment
Knowledge of high-touch operations and service requirements
Ability to work independently and exercise excellent judgement
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and strong computer literacy
Ability to multi-task effectively under fast-paced working conditions
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availability
PREFERENCES
Prior experience in hotel operations/ reservations
Experience working with Stay n' Touch PMS and Synxis CRS
Specialized historical knowledge of Cayuga County
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn
Familiarity with IOA properties
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
$18-25 hourly Auto-Apply 60d+ ago
Reservation Agent | Buffalo Marriott HARBORCENTER
Shaner Hotels 3.9
Customer service representative job in Buffalo, NY
Handle guest complaints ensuring guest satisfaction.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Maintain complete knowledge at all times of:
o All hotel features/services, hours of operation.
o All room types, numbers, layout, decor, appointments and location.
o All room rates, special packages and promotions.
o Daily house count and expected arrivals/departures.
o Room availability status for any given day.
o Scheduled daily group activities.
o Yield management strategies that are in place.
o Hotel and departmental policies and procedures.
Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies.
Sell the best rated room to meet the guest's needs; maximize rate for all reservations.
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations.
Verify all reservation information with caller to ensure accuracy.
Set up group room blocks in the system. Book group reservations and input rooming lists against the room block.
Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date.
Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival.
Assist in Front Office areas as assigned
Responsibilities: Provide superior guest services to include providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, deadlines and information; process all payments according to established hotel requirements. Coordinate all aspects of group room block entry into the reservations system. Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications:
High school graduate or equivalent.
Minimum one year customerservice experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Job Type: Full-time
Pay: $17 per hour
Work Location: In person,
Benefits:
Health insurance
Paid time off
8 Paid holidays
Marriott Hotel Discounts
2 Complimentary night hotel stays per year at any Shaner Hotel property
1 Complimentary meal per shift worked
Located on bus and metro routes.
$17 hourly Auto-Apply 3d ago
Customer Service Coordinator $18 hourly
Raymour & Flanigan Furniture 4.6
Customer service representative job in Buffalo, NY
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Schedule & confirm customer repair service calls.
* Coordinate & communicate with repair technician.
* Work independently to resolve customerservice issues.
* Adhere to proper Warranty and protection guidelines.
* Serve as liaison between customers and the repair technician.
* Complete reports and other tasks/assignments as required.
* You must have excellent listening skills and the ability to work independently and with a team.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Excellent phone etiquette
* Interpersonal skills
* Strong computer skills
* Excellent time Management
* Ability to work independently
* Ability to multi-task
* Customerservice skills
* Experience in a fast-paced environment
* Prior call center experience and prior dispatcher experience is preferable.
* High School Diploma or equivalent
* Able to work day, night and weekend hours
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$27k-36k yearly est. 8d ago
Know Your Customer
Global Channel Management
Customer service representative job in Buffalo, NY
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
New Account Representative with Anti money laundering experience
(AML) and prior work experience in financial sector. At least 3 years
experience opening new accounts.
New Account Representative requires:
Know your customer (KYC)
Read/Write Spanish
Knowledge of Excel, Word and Access
New account opening (Individual/Joint, Corporations,Offshore, LLC, Partnership, Estate, etc...)
Account documentation review experience-(Tax forms W-8,W-9 Corporate
Resolutions, Articles of Incorporation, Articles of Association,
By-Laws, Financial Statements, Certificate of Incorporation or
Commercial Registry
AML documentation
New Account Representative duties:
Conduct Due diligence and Know Your Customer (KYC) research for
clients, as part of the business-wide Anti-Money Laundering (AML)
Compliance remediation process.
• Analysis of accounts and client information according to prescribed internal control policies and procedures
.• Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes.
• Execute and review negative media alerts from client screening and escalate where necessary
.• Package client due diligence research and documentation for review by Relationship Managers.
• Meet production target volumes and dates as advised
Additional Information
$25/HR
6 months
$25 hourly 9h ago
Learn more about customer service representative jobs
How much does a customer service representative earn in Niagara Falls, NY?
The average customer service representative in Niagara Falls, NY earns between $27,000 and $44,000 annually. This compares to the national average customer service representative range of $25,000 to $41,000.
Average customer service representative salary in Niagara Falls, NY
$35,000
What are the biggest employers of Customer Service Representatives in Niagara Falls, NY?
The biggest employers of Customer Service Representatives in Niagara Falls, NY are: