Customer service representative jobs in Tuckahoe, VA

The salary range for this role is $14.25 to $15.00 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

Customer Experience Team Member At HomeServices Property Management we provide excellent customer service with our one call resolution model. Reporting to the Manager of Customer Experience, this role supports the organization by providing support to our agents, landlords, tenants and vendors. Duties include responding to inquiries regarding owner statements, tenant ledgers, property account history and expenses. In addition, the Customer Experience Team Member is responsible for handling maintenance requests by reviewing, assessing and dispatching vendors as needed. A high level of customer engagement, advanced communication skills and the ability to deliver excellent customer service is a requirement as well as prioritizing tasks and responsibilities. Team members are part of a regional operations team and handle requests by phone, email and text and are responsible for thoroughly documenting and communicating all requests with landlords, tenants, vendors and property management staff. ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Team Member needs to demonstrate the following: * Collaborate with other departments, such as accounting and field staff, to ensure smooth coordination and resolution of customer inquiries * Handle client inquiries professionally and ensure outstanding customer service is provided * Resolve tenant and landlord problems by identifying the customer's needs, determining the cause, determining and explaining the best solution, expediting the correction or adjustment, and following up to ensure resolution * Understand how to interpret landlord, tenant, and vendor financial statements * Prioritize and monitor all work order requests received and communicate with landlords, tenants, vendors and property management staff * Stay up to date with industry trends and guidelines in the property management sector, and share this knowledge with the HSPM staff to stay ahead of the curve * Develop and maintain excellent relationships with prospective and existing clients * Successfully navigate through extremely sophisticated operational issues * Effectively manage high volume of incoming calls in a call center environment following communications guidelines, policies and property management processes * Contribute to team effort by accomplishing related and individual results * Process incoming property management field office mail, utility bills, HOA and condo association management documents, real estate tax bills, insurance bills, renewals and cancellations Performance Expectations * Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. * Perform responsibilities as directed, achieving desired results within expected time frames and with a high degree of quality and professionalism. * Establish and maintain positive and productive work relationships with all staff, customers, and business partners. * Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. * Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * High school diploma, some college or equivalent experience * Proven customer support call center experience * Ability to effectively resolve conflicts * Proficient computer skills in Microsoft Office, including Outlook, Excel, Word, and PowerPoint * Knowledge of AppFolio preferred * Ability to multi-task and possess time management skills with a focus on deadlines are a must * Excellent interpersonal, customer service, written and verbal communication skills * Maintain regular and punctual attendance * Knowledge of contracting, property maintenance, handyman or specific trades terminology preferred We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Equal Opportunity Employer

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports. Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports. Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input. May also be required to answer inbound customer calls on an as-needed basis. M-F 7:00am until 7:30pm

Job Description Are you looking for a growing, but stable company in which to build a career in the Chesterfield, VA area? Do you enjoy interacting with customers by telephone and in-person? If so, Blossman Gas & Appliance seeks customer-oriented applicants looking for a professional growth opportunity to apply for the position of Customer Relations Specialist / Retail Administrator at our growing, retail location in the Chesterfield area. We are America's largest, independent propane company with more than 85 locations in 12 states. Due to our culture, these positions have very little turnover. Our Customer Relations Specialists are the primary, first line of contact for our customers. They answer the phones, coordinate the daily closeout and deposit, post payments, schedule gas deliveries and other services, and promote/sell Blossman's core line of appliances and services. The position blends customer-care, computer work, and consultative selling. Key qualifications include: High school diploma required; some college or earned degree helpful Professional, friendly demeanor Ability to work regularly in a fast-paced, retail setting Solid computer skills and the ability to learn new software; comfortable utilizing work technology daily Reliable; solid work ethic Desire to work M-F from 8-5 with limited overtime Pass pre-employment background check, drug screening, and other pre-employment steps *Our office remains busy throughout the year so someone who is friendly with solid organizational skills will be needed to help ensure success in this position. A strong commitment to safety, consistent with company policy, is also important. Competitive pay will depend on prior experience. Excellent benefits including PTO, health insurance, 401k w match and bonus opportunities are included. Ongoing training and a solid company culture await you! If you live locally, enjoy retail/clerical/customer-service, and want to work for a great company, then we encourage you to submit your application for consideration. Due to the anticipated large number of responses to this ad only those with the necessary experience requirements may be contacted. Blossman Gas is an Equal Opportunity / Veterans / Disabled employer. Drug-free employer.

We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service, we want to hear from you! Key Responsibilities: Customer Assistance: Provide detailed, knowledgeable responses to client inquiries via phone, email, and in-person, including travel options, destinations, and special requests. Travel Booking: Manage bookings for flights, hotels, tours, and transportation, ensuring a seamless experience for customers. Issue Resolution: Address any customer concerns or complaints promptly, ensuring swift and satisfactory resolutions. Personalized Service: Offer customized travel recommendations based on customer preferences and needs. Documentation & Billing: Accurately process bookings, issue invoices, and handle payment transactions. Relationship Building: Foster long-term relationships with customers, enhancing customer retention and satisfaction. Stay Informed: Keep up-to-date with the latest travel trends, industry regulations, and product offerings to better serve customers. Qualifications: Previous experience in a customer service or travel-related role is preferred. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work under pressure and handle customer issues efficiently. Knowledge of travel booking systems and industry regulations is a plus.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

**$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply** Daytime hours are flexible Monday - Friday between the hours of 7:45 a.m - 5:00 p.m Are you interested in helping VCU Health take pride in caring for everyone who enters our doors? Do you enjoy a fast-paced environment? Are you interested in being part of a growing team working to enhance the patient experience? If you answered yes to these questions - you might be an excellent fit for one of our Patient Appointment Center (PAC) roles. At the VCU Health Patient Appointment Center, we handle all front-end scheduling and registration processes for all ambulatory patient volumes at VCU Health. This is a phone-based customer service position. Terms and conditions apply. The Schegistrar schedules, registers, verifies pre-authorization and referrals are on file, confirms and maintains patient diagnostic appointments, surgeries and/or medical consultations for VCUHS. The Schegistrar accurately obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs. This position also provides courteous and efficient services to patients and accurately documents/verifies patient pre-registration information in a professional and timely manner with the care team.Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Strong customer service skills and patients/customer centered focus in positive manner in all situations Experience PREFERRED: Minimum of two (2) years previous experience with third party medical insurance, HMO and managed care Previous experience with CPT and ICD-10 coding Work experience using GE/IDX, Cerner Education/training REQUIRED: (Note: work experience may be considered in lieu of credentials not required by law with HR approval. Work experience must be specific to role) High School Diploma or Equivalent Education/training PREFERRED: Associate Degree in Business Management or closely related field from an accredited program Post high school education in healthcare or medical billing coursework Independent action(s) required: Assist VCUHS Patient Revenue Cycle Department with obtaining maximum and timely reimbursement Provides patients with appropriate information regarding VCUHS policy and procedures, and directs them to appropriate nursing units or ancillary service locations. Supervisory responsibilities (if applicable): N/A Additional position requirements: May be required to work hours past normal shift hours, as necessary, to resolve backlog or to contact patients for registration data Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting less than 20 lbs. Activities: Prolonged sitting, Reaching (overhead, extensive, repetitive), Repetitive motion Other: Prolonged Keyboard Usage Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Other: Concentrate/Focus Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change Days EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Blue Ridge Bank is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. This applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, selection for training, promotion, demotion, discipline, rates of pay or other compensation, transfer, layoff, termination, recall, use of all facilities, and participation in all Company sponsored activities. Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide. At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers. This role works with the commercial bankers and their respective portfolios in the Central Virginia Market to administer various ongoing client servicing and portfolio management functions, deliver comprehensive and prompt customer service to internal and external customers and exercise quality control oversight in the execution of all duties. May escalate complex issues and challenges a Business Banker or Sr Client Relationship Specialist. Key Responsibilities: * Deliver excellent customer service through being responsive and communicating effectively. * Assist clients and prospects by providing information and prompt solutions as necessary. * Establish and maintain effective internal/external working relationships as required by specific job duties. * Receive and process incoming customer requests for advances, paydowns, transfers and wires. * Within assigned scope of authority and within terms of lending limits they will advance for overdrafts, assist with credit extensions and draws on credit facilities. * Support the sales process by offering depository and cash management products as appropriate; refer client to other lines of business as needed. * Maintain current knowledge of commercial account products and procedures to resolve problems and answer questions from clients. * Sort, file, classify, and retrieve material in an established filing system including but not limited to customer credit files. * Search records, both internal and external, such as UCC searches, credit reports, county property records, prospect data bases, secretary of state records, client records, and others, to locate specific information; checks materials for accuracy, completeness and/or procedural compliance; compares data to identify similarities and differences; compiles such information in a variety of ways. * Transaction processing includes those involving complex steps such as determination of compliance with credit approvals and regulations. * Prepare documents, forms and communications with accuracy and attention to detail. * Independently examine/validate documents, identify variances, errors or procedural non-compliance and take appropriate action to correct. * Understand and uphold internal policies, standards, procedures and practices to the assigned function. * Acts are part of the first line customer contact and support, and is involved in lending operational activities (document preparation, processing, servicing, etc.) Requirements Required Experience/Education: * Some relevant experience. Customer service and background in Retail/Commercial products preferred. * General understanding of collateral requirements and other loan terms with general exposure to loan documentation. * General understanding of state and federal regulatory/reporting/recording requirements pertaining to assigned function. * Communicate effectively in oral and written communication. * Ability to meet deadlines and conduct timely follow-up. * Knowledge and experience reviewing financial data and credit information. Required Skills/Knowledge: * Ability to build strong "One Bank" internal partnerships to provide holistic solutions for the client's business and personal financial goals. * Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations. * Must be proficient in all Microsoft Office software, familiarity with prospecting and CRM sales tools preferred. * Customer service experience

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $15.00/hour, which includes a base pay of $13.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

PRIMARY FUNCTION: The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies. JOB DUTIES AND RESPONSIBILITIES: Teller Responsibilities: Establishes member relationships through quality service and cross selling VACU products/services to meet member needs Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc. Disburses cash accurately and maintains a cash drawer, balancing it daily Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies. Maintains adequate cash and/or cash limits as required by VACU policy Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives Member Service Responsibilities: Responsible for opening Memberships Responsible for opening all types of deposit accounts Able to provide assistance and maintenance on all deposit and loan accounts Referral based lending knowledge Assesses each member's financial needs to identify, cross-sell opportunities and expand relationships Make appropriate referrals to deepen member relationships Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership Engage members and prospective members in a professional and courteous manner in person and over the phone Demonstrates flexibility around the daily needs of the members and the branch Possesses leadership skills to properly self-manage and guide co-workers consistently Possesses lobby leadership skills in order to maximize exceptional member experience Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security Answers member inquiries and cross-sells products and services of the credit union when appropriate. Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner Meets member needs by maintaining appropriate knowledge of all VACU products and services Answers the phone and responds to member phone inquiries professionally and accurately Building and retaining member relationships by performing follow - up and courtesy calls to members. Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales Provides quality service by following all member service expectations Handles troubleshooting and special assignments in support of supervisor. Responsible for ensuring that business goals and individual member service and sales goals are consistently met. Responsible for delivering high quality service and needs based sales to members Required notary certification. Must stay informed of all notary rules and regulations. Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies. Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security. Report all Risk Management Policy violations in accordance with policy. Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports and related lending documents. Other duties may be required and assigned by the supervisor JOB QUALIFICATIONS: Knowledge: Thorough understanding of products and services offered by financial institutions preferred Skills: Satisfactory computer skills required. Abilities: Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills. Sound judgment. Ability to handle difficult situations. Ability to handle multiple tasks. Professional appearance and manner. Minimum Education and Experience: Minimum of high school diploma or equivalent. Some college education or business courses preferred. Customer/member service experience, preferably at a financial institution Cash handling/business experience at a financial institution Knowledge of TCD transaction and settlement procedures PHYSICAL REQUIREMENTS: This job requires the ability to sit and stand for long periods of time. This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.

The ideal candidate will be responsible for assiting customers in a busy call center environment and being able to determine the nature of the call and directing accordingly. Duties may include but not limited to: Processing the complaints Filing requests for customers and distribution centers Tracking shipments and orders Preparing reports Various administrative duties: distributing mail, filing, faxing, processing forms, auditing documents, and data input ***This position requires candidates with a great work ethic and a great attendance record.*** Qualifications 3+ years experience in the customer service field Previous administrative and/or call center experience is a major plus Additional Information Shift: Monday-Friday, any time between 7:00AM-7:30PM Pay Rate: $10.00

IF YOU CAN'T, WE CAN! Do you have a strong desire to succeed and value professional growth? Are you looking for an employer who values diversity, high quality service, and giving back to the community? If so, you've come to the right place, WE are looking for YOU! Why should you work for the Michael and Son family? Michael and Son offers a generous competitive salary and benefits package including but not limited to the following: Health Dental STD/LTD Vision Supplemental Life Legal Shield We're looking for an Outbound Sales person. The right candidate will have experience in the following areas: Make outbound follow-up calls to existing customer via telephone and emails to cross-sell, upsell and schedule pending estimates. Call potential customers that are generated by external lead sources Understanding customers' needs and identifying sales opportunities Answer new and existing customers' questions and sending additional information per email Keep up with product and service information and updates Maintain accurate records of contacts, accounts, and appointments Maintain corporate database by entering new customer data and update changes to an existing account Ability to overcome objections of prospective customers Close sales and achieve sales target Requirements: Bachelor's or Associate's Degree Preferred, High School Diploma or GED Required Proven customer service experience Proven sales experience preferred Solutions oriented mindset to successful close customer sales Proven track record of over-achieving related to business key performance indicators (KPI's) Excellent communication and presentation skills with ability to handle phone calls successfully and display active listening skills Familiar with computer functionality Customer orientation and ability to adapt/respond to different types of personalities Flexible schedule, must be able to work weekends Team Oriented Ability to multitask, prioritize and manage time effectively Possess higher level thinking skills, ability to follow a set process. Strategic thinker mindset Must be able to successfully pass a comprehensive background check Benefits: Comprehensive benefits including medical and dental after 30 days Additional benefits include 401K, Paid Holidays and Paid Time Off Growth Potential and potential earnings up to $60k/year Position is based at our Richmond, Virginia location. Michael and Son Services is an Equal Opportunity Employer.

This position is often the first point of contact with Atlantic Vision Partners and plays an essential role creating a welcoming and creating a quality patient experience. Call Center Associates play an essential role in accommodating patient, provider, and staff needs by scheduling appointments timely and efficiently. ESSENTIAL FUNCTIONS: 1. Acute focus to manage and maintain the scheduling templates. 2. Forecasting potential schedule conflicts and proactively communicating with the Practice Manager to minimize inefficiency and/or a poor patient experience. 3. Answers and manages large amounts of incoming patient and provider calls professionally and effectively. 4. Documents call details clearly and concisely in alignment with AVP standards 5. Enters patient data into registration and medical records systems. 6. Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments. 7. Schedules patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients 8. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. 9. Modifies the schedule to accommodate emergency situations. 10. Provides patients with pre-service instructions and confirms appointment details 11. Investigate and direct patient inquiries to appropriate medical staff members and follow up to ensure satisfactory resolution 12. Collect and report data on topics such as patient encounters and inter-organizational problems, making recommendations for change when appropriate 13. Makes initial contact with cold call referrals 14. Conducts annual exam reminder calls 15. Exercises utmost diplomacy and tact to provide excellent customer service for patients 16. Initiate and maintain strong communication between Clinic Lead and Practice Manager, ensuring tactful solutions are created and implemented that benefit the overall clinic flow and patient experience. 17. Practices confidentiality and privacy protocols in all activities in compliance with AVP policies and HIPAA requirements. 18. Completes other functions as requested by management SKILLS AND ABILITIES: 1. Strong communication and out-going, positive interpersonal skills. 2. Problem-solving and analytical skills. 3. Attention to detail. 4. Ability to retain information and work with minimal supervision, after training 5. Empathetic personality with attention to patient's needs. 6. Strong organizational skills with attention to detail; ability to prioritize tasks. 7. Ability to work as a team member and uphold organizational standards and values. 8. Demonstrated computer literacy. REQUIRED COMPETENCIES 1. Excellent judgment, dependability, and conscientiousness. 2. Demonstrated high ethical standards and integrity. 3. Demonstrated accuracy and thoroughness; monitors own work to ensure quality. 4. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy 5. Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed. 6. Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect. EDUCATION AND EXPERIENCE Minimum of high school education or GED. One year office experience, medical or ophthalmology preferred. Medical terminology helpful. Certificate(s) in medical office administration or similar is bonus. Ability to become quickly proficient on various computer and electronic health record systems. Job Details & Benefits • Seeking full-time applicants • Full-Time employees are eligible for: • Medical, Dental, and 401(k) through the company • Generous PTO plans and paid holidays

Job Description Are you a master communicator with a knack for making people smile? Join our team as a full-time Client Success Specialist in Colonial Heights, VA, and become an integral part of a company that truly values its people! Here at Colonial Plumbing, Heating & Air, we believe in fostering a supportive and collaborative atmosphere where your contributions are recognized and rewarded. You'll enjoy a consistent Monday-Friday schedule, from 7 am to 4 pm or 8 am to 5 pm, with occasional overtime requirements, offering a great work-life balance. Your hard work will be compensated with $15-$20 per hour, based on experience and knowledge of the trades. But that's not all we offer! You can also enjoy these excellent benefits and perks: Health benefits A 401(k) Dental and AFLAC options (pre-tax) AD&D and term life insurance Six paid holidays per year Generous PTO after 90 days WHO WE ARE: Colonial Plumbing Heating Air is a comprehensive plumbing, heating, and cooling service provider committed to meeting the needs of our residential and commercial clients. Whether it's furnace and AC maintenance, complete home repiping, or water heater installations, we take pride in delivering customized solutions tailored to each individual situation. We build personal relationships with our customers, ensuring we always act in their best interests. We believe our success is rooted in our dedicated employees. That's why we provide competitive pay and exceptional benefits. At Colonial Plumbing Heating Air, we truly appreciate our team members and ensure that everyone is valued beyond just a number. DOES THIS SOUND LIKE YOU? As a Client Success Specialist, you are the first point of contact for families and businesses, ensuring every call and inquiry is handled with integrity and a positive attitude. Your responsibilities include scheduling appointments, resolving client issues, and supporting our commitment to "Service that's Revolutionary." You manage incoming calls and online inquiries with professionalism and empathy, maintaining accurate records in our CRM system. You handle billing inquiries, follow up on warranties, conduct satisfaction checks, and often champion Colonial's services and preventative maintenance programs. All we need from you: High school diploma or GED Professional phone etiquette and interpersonal skills Excellent communication and listening skills with a client-first mindset Positive, energetic, and teachable attitude; thrives in a collaborative environment Strong organizational and multitasking abilities with attention to detail Comfortable using Microsoft Office and client relationship management platforms Ability to uphold Colonial's values in all client interactions Ability to communicate in English, verbally and in writing Ability to occasionally lift up to 25 pounds 1+ years of experience in customer service is preferred READY TO APPLY? Unlock your potential and become our next Client Success Specialist! Our initial 3-minute, mobile-friendly application makes applying incredibly short and easy. Don't miss out on this opportunity to join a team where you're truly valued. Apply now! Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.

OES Equipment, part of the DPR Family of Companies, is a fast-paced supply and rental equipment company in the construction industry. We are seeking a motivated Inside Sales Representative to serve as a key customer contact and resource for our clients in the greater Richmond, VA area. This role requires a positive and outgoing attitude, attention to detail, the ability to be a team player and to provide excellent customer service, act as the subject matter expert for our product lines and services as well as ensure customer satisfaction through quality work and timely order fulfillment. Responsibilities will include but may not be limited to the following: Duties and Responsibilities Building key relationships to provide outstanding customer service. Receiving, placing, and filling customer orders. Providing and recommending solutions to the customer. Placing and receiving purchase orders. Quoting and invoice processing. Data entry and other miscellaneous office management tasks as needed. Required Skills and Abilities Proven success in a sales and customer focused environment. Excellent listening and communication skills. Intermediate proficiency in Microsoft Office Suite. Strong work ethic and a “can-do” attitude. Ability to work in both a team environment and independently. Education and Experience 1-2+ years of sales experience required. Construction supply and equipment industry knowledge preferred. Experience with RentalMan (Wynne Software) a plus. Knowledge of Coupa (P2P software) preferred. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times. DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. Explore our open opportunities at ********************

Are you looking for a growing, but stable company in which to build a career in the Chesterfield, VA area? Do you enjoy interacting with customers by telephone and in-person? If so, Blossman Gas & Appliance seeks customer-oriented applicants looking for a professional growth opportunity to apply for the position of Customer Relations Specialist / Retail Administrator at our growing, retail location in the Chesterfield area. We are America's largest, independent propane company with more than 85 locations in 12 states. Due to our culture, these positions have very little turnover. Our Customer Relations Specialists are the primary, first line of contact for our customers. They answer the phones, coordinate the daily closeout and deposit, post payments, schedule gas deliveries and other services, and promote/sell Blossman's core line of appliances and services. The position blends customer-care, computer work, and consultative selling. Key qualifications include: High school diploma required; some college or earned degree helpful Professional, friendly demeanor Ability to work regularly in a fast-paced, retail setting Solid computer skills and the ability to learn new software; comfortable utilizing work technology daily Reliable; solid work ethic Desire to work M-F from 8-5 with limited overtime Pass pre-employment background check, drug screening, and other pre-employment steps *Our office remains busy throughout the year so someone who is friendly with solid organizational skills will be needed to help ensure success in this position. A strong commitment to safety, consistent with company policy, is also important. Competitive pay will depend on prior experience. Excellent benefits including PTO, health insurance, 401k w match and bonus opportunities are included. Ongoing training and a solid company culture await you! If you live locally, enjoy retail/clerical/customer-service, and want to work for a great company, then we encourage you to submit your application for consideration. Due to the anticipated large number of responses to this ad only those with the necessary experience requirements may be contacted. Blossman Gas is an Equal Opportunity / Veterans / Disabled employer. Drug-free employer.

Blue Ridge Bank is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. This applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, selection for training, promotion, demotion, discipline, rates of pay or other compensation, transfer, layoff, termination, recall, use of all facilities, and participation in all Company sponsored activities. Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide. At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers. This role works with the commercial bankers and their respective portfolios in the Central Virginia Market to administer various ongoing client servicing and portfolio management functions, deliver comprehensive and prompt customer service to internal and external customers and exercise quality control oversight in the execution of all duties. May escalate complex issues and challenges a Business Banker or Sr Client Relationship Specialist. Key Responsibilities: Deliver excellent customer service through being responsive and communicating effectively. Assist clients and prospects by providing information and prompt solutions as necessary. Establish and maintain effective internal/external working relationships as required by specific job duties. Receive and process incoming customer requests for advances, paydowns, transfers and wires. Within assigned scope of authority and within terms of lending limits they will advance for overdrafts, assist with credit extensions and draws on credit facilities. Support the sales process by offering depository and cash management products as appropriate; refer client to other lines of business as needed. Maintain current knowledge of commercial account products and procedures to resolve problems and answer questions from clients. Sort, file, classify, and retrieve material in an established filing system including but not limited to customer credit files. Search records, both internal and external, such as UCC searches, credit reports, county property records, prospect data bases, secretary of state records, client records, and others, to locate specific information; checks materials for accuracy, completeness and/or procedural compliance; compares data to identify similarities and differences; compiles such information in a variety of ways. Transaction processing includes those involving complex steps such as determination of compliance with credit approvals and regulations. Prepare documents, forms and communications with accuracy and attention to detail. Independently examine/validate documents, identify variances, errors or procedural non-compliance and take appropriate action to correct. Understand and uphold internal policies, standards, procedures and practices to the assigned function. Acts are part of the first line customer contact and support, and is involved in lending operational activities (document preparation, processing, servicing, etc.) Requirements Required Experience/Education: Some relevant experience. Customer service and background in Retail/Commercial products preferred. General understanding of collateral requirements and other loan terms with general exposure to loan documentation. General understanding of state and federal regulatory/reporting/recording requirements pertaining to assigned function. Communicate effectively in oral and written communication. Ability to meet deadlines and conduct timely follow-up. Knowledge and experience reviewing financial data and credit information. Required Skills/Knowledge: Ability to build strong "One Bank" internal partnerships to provide holistic solutions for the client's business and personal financial goals. Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations. Must be proficient in all Microsoft Office software, familiarity with prospecting and CRM sales tools preferred. Customer service experience