Customer service supervisor jobs in Eugene, OR

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Victim Services Manager
Benton County, Oregon 4.2
Customer service supervisor job in Corvallis, OR
Are you interested in making Benton County a better place for all its citizens? Do you enjoy diverse and dynamic work? Are you a person who loves to work with a variety of people? If so, then please consider joining the District Attorney's Office at Benton County as a Victim Services Manager. JOB SUMMARY Manage the Crime Victim Services Division of the District Attorney's Office in accordance with the policies, goals and mission statement, of the Elected District Attorney, and in accordance with specific directives as may be given from time to time. At all times, represent the District Attorney's Office as a model of good citizenship and professionalism. Exercise responsibility for personnel and program management, including victim advocates and volunteer student interns. Manage all aspects of victim services related grants awarded to the District Attorney's Office. Serve as the "point of contact" for services to victims of crimes as mandated by Oregon Law, provide victim services and related outreach to the community as directed by the District Attorney. Click here for a complete list of the duties, responsibilities and physical requirements of this position. MINIMUM QUALIFICATIONS The following minimum qualifications are required for this position: * Combination of Education and Experience: * 2 years of supervisor or lead experience (preferably working in community justice, probation/parole, corrections or other human services fields), or 2 years of experience providing direct services to victims, or any combination of the two equaling 2 years; and Bachelor's degree; or * Associates degree plus two additional years of supervisor and/or direct services to victim experience * Have, or obtain within first 30 days of hire, a valid Oregon Driver's License (travel required). * Complete State Victim Assistance Academy, and obtain Basic Victim Advocacy Certification, within the first year of employment. Special Requirements: * Experience in program management, including but not limited to planning, organizing, staffing, directing, controlling and implementing an identified plan/concept within a diverse team and managing, leading and enhancing talents, strengths and abilities of a team. * Experience working in a union environment. * Experience in a supervisory role, specifically overseeing staff who deliver social services. * Familiarity with, and experience providing post-adjudication victim/survivor services, particularly within the State of Oregon An equivalent combination of education and experience may be accepted. Questions regarding this position can be directed to: Amie Matusko, Chief Deputy District Attorney Benton County District Attorney's Office Telephone: ************ ******************************* BENEFITS Generous time off to maintain a healthy work-life balance! * 11 Paid Holidays + 64 Personal Leave Hours + 2 Floating Holidays + 8 hours of vacation accrual every month + sick leave! Vacation accrual increases with years of service. $0 Health Insurance Premium! * Medical, Dental and Vision -cover your eligible family members without additional premium. * In addition, the County contributes up to $1,400 per year to your Health Savings or Health Reimbursement account! * Apart from your deductible, you can use this money for things that aren't traditionally paid by insurance - i.e. Ibuprofen, Tylenol and other preventative type medications. * You never lose your Health Savings Account funds as it rolls over from year to year. * Dependents up to age 26 are covered! Get ready for retirement. Generous employer paid contributions! * After 6 months of employment: * The County makes a retirement contribution of 6% of your salary towards Oregon PERS! * The County makes a deferred compensation 457b plan contribution of 3% of your salary! You can add more if you wish. A free and award-winning wellness program * Interactive and personalized approach focused on your whole health. * Onsite and virtual seminars, wellness challenges and fun activities. * Monetary incentives and cool prizes to engage everyone and meet your individual needs! 100% employer-paid coverage for AD&D ($100,000), Life ($10,000), and Long Term Disability coverage. * Supplemental plans are available at reasonable rates. Annual salary range of: $63,516.54 -$86,612.86 * This position is eligible for up to two salary raises within your first year. An Increase may be given at the end of the 6-month probationary period and at the 1-year anniversary, as long as your performance is in good standing! Annual performance-based increases are given until the maximum of the salary range is reached. Have benefits questions? * Reach out to us anytime: ***************************** Working & Living in Benton County Benton County (pop. 93,053; 679 sq. mi.) is in the middle of the Willamette Valley, with Corvallis (pop. 61,027) as the county seat. Established in 1847, nearly 12 years before Oregon became a state in 1859, the county is the state's fourth smallest in terms of area and medium-sized with respect to population. Corvallis is home to Oregon State University (OSU), the city's largest employer. Most of the rest of the county is farm and forest land, reflecting a much-treasured rural heritage. The quality of life here is very high, a perfect blend of rural, urban, and small-town living, with unlimited access to Oregon's coveted outdoor lifestyle. Corvallis is dynamic, safe, and friendly, a thriving college town with many cultural offerings. Portland's world-class urban amenities, major sports venues, and Portland International Airport are 90 minutes to the north, and Eugene and its airport are less than an hour south. The area offers a variety of outdoor recreational activities year-round, with easy access to the mountains, ocean, rivers, streams, and wilderness. The Oregon Coast is an hour away. Corvallis is a gold-level Bike Friendly Community with bike lanes on 98 percent of the collector and arterial roadways and eighteen miles of multi-use paths. The Robert Wood Johnson Foundation ranks Benton County as one of the top three healthiest counties in Oregon. In addition to OSU, the Linn Benton Community College offers higher education. The highly regarded Corvallis, Philomath, Alsea, and Monroe School Districts serve the county. Working at Benton County Living in Benton County How to Apply * To apply for this position, click on the "Apply" button to fill out all information in the online application and complete the questionnaire. Failure to do so may result in your application being removed from consideration. * Only complete applications received by the posted application deadline date, or the first review date will be considered. * Answer all supplemental questions. After you Apply * You will get an email stating your application has been submitted. Log in to your Neo Gov account before the job announcement closes to see if you have any pending tasks or notifications and make sure to complete these tasks before the job announcement closes. These can be found under the "My Applications" section. * Be sure to check both your email and NeoGov account for updates regarding this recruitment. Additional information * This is a FLSA exempt position. * Hiring is contingent upon the successful completion of a background check. * This position requires driving and may require use of a personal vehicle. * Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes. * Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website Veterans Resources. * NOTE: If claiming veterans' preference please be sure to attach your DD214 or Disability letter from the VA. * Benton County does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. Benton County will review these documents to confirm that you are authorized to work in the United States. * If you wish to identify yourself as an individual with a disability under the Americans with Disabilities Act of 1990 and will be requesting accommodation, please contact the Benton County Human Resources Department by calling ************. Benton County is an equal opportunity employer. Helpful links and contact information Learn more about Benton County Understanding the County Application Process Job Interest Cards webpage For more information you may contact us by e-mail at ***************************** or by phone at ************.
$63.5k-86.6k yearly 3d ago
WN - Customer Service Supervisor
GAT 3.8
Customer service supervisor job in Eugene, OR
GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
$30k-39k yearly est. 7d ago
Customer Service Manager
Oregon Ice Cream LLC 3.4
Customer service supervisor job in Eugene, OR
Job Title: Customer Service Manager Department: Marketing Reports To: Sr. Director of Brands & Corporate Communications FLSA Status: Exempt Oregon Ice Cream seeks a Customer Service Manager responsible for providing effective, high-level service and communication for all customers, internal and external, by exhibiting excellent, accurate and detailed knowledge of company products and programs. Key Responsibilities: Customer Service Management Personnel manager for Customer Service Representatives Level 1 Lead for all day-to-day Customer Service issues, resolutions, and opportunities Resolve product or service issues by clarifying the customer's complaint; determining the cause of the issue, selecting, and explaining the best solution to resolve the problem, expediting correction or adjustment and follow up to ensure issue is resolved. Communicate to customers order changes and product shortages as they occur. Coordinate export documents as needed. Manage all Club orders from start to finish. Provide weekly open orders report to Production and Sales Teams. Gather information and analyze reporting package, with publication to executive team (dashboards, etc). Manage Relationship with Logistics Broker Lead cross functionally with warehouse and logistic teams to facilitate outbound transportation to our customers, optimizing truck capacity on a weekly basis. Determine solution for shipping issues in a timely manner. Manages freight claims and provides status updates to appropriate departments. Maintains daily and weekly reports regarding orders, and shipping manifest adjustments. Communication with Accounting Team Research shortage verifications (any short payment by Customer) provided by accounting and provide documentation and/or resolution. Support accounting during an audit by providing requested details and responding to questions regarding invoices. Validate invoices have processed when accounting has questions regarding customer aging. Assist with new customer setup by entering ship to location information into ERP system. Manage Third-Party Systems Manage EDI new customer set up, integration and act as liaison for day-to-day issue resolution. Collaboration & Communication Work closely with other teams to ensure a smooth order-to-delivery process. Gather daily, weekly, and monthly reports needed by executive team - for example, shortages, customer specific orders, fulfillment changes, etc. Collaboratively perform other duties as needed and directed to support the goals of the company. Qualifications: Bachelor's degree preferred; Minimum 5 years of customer service management experience; or overall equivalent. Food manufacturing or other CPG experience preferred. At least one year experience in customer service and order/data entry Knowledge of EDI process and integration Computer savviness: ERP experience preferred or a demonstrated ability to learn Proficient in Microsoft Office; specifically, Excel Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail Strong interpersonal skills and ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally Demonstrated ability to self-manage, take initiative and be results oriented Ability to work flexible hours, including late nights and/or weekends as needed Work Environment: This position is onsite at OIC's manufacturing plant in Eugene, Oregon and with frequent use of a computer and related hardware. A person must be able to stand and/or sit; see, hear and talk; use hands to finger, handle or feel tools or controls; use hands and arms to reach. Ability to regularly lifting/moving up to 50lbs is also required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An office position, which may require sitting for long periods of time and significant amount of time in front of a computer entering data and preparing reports While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 30 pounds . Special Requirements: May require overtime during peak season. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Oregon Ice Cream believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company. Oregon Ice Cream is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, citizenship status, age, disability, political affiliation or belief, or any other legally protected status. Page Break
$43k-70k yearly est. Auto-Apply 10d ago
Customer Service Manager
Aldensicecream
Customer service supervisor job in Eugene, OR
Job Title: Customer Service Manager
$39k-71k yearly est. Auto-Apply 10d ago
Bilingual Customer Service Analyst/Customer Service Analyst
Eugene Water and Electric Board
Customer service supervisor job in Eugene, OR
This posting opens Friday September 12, 2025, and will remain open until receipt of 130 applications. We recommend getting your application materials in as soon as possible. The Eugene Water & Electric Board (EWEB) is looking for highly motivated and reliable Bilingual Customer Service Analysts and Customer Service Analysts to serve as the initial contact for customer inquiries and account transactions in our call center. Customer Service Analysts communicate with a high volume of customers to maintain utility account records in EWEB's customer information system and investigate and resolve customer inquiries in an efficient and confidential manner. As a Customer Service Analyst (CSA), you'll assist customers with a wide range of EWEB services, initiatives, and billing needs primarily over the phone in a contact center environment. You'll be part of a 30+ person team empowered to analyze problems, offer solutions, and deliver exceptional service. We provide classroom training and hands-on mentoring to support your success. Our ideal candidates are empathetic, attentive, eager to learn, and committed to helping customers in challenging situations. An ability to professionally handle angry or upset customers while navigating highly complex situations is a must. Reliable and consistent attendance is essential to supporting both our customers and team. While most interactions are phone-based, you may occasionally assist customers in person. In-person duties may include cash handling, accurate payment posting, and managing complex payment arrangements with a high level of detail. Key Responsibilities: Serve as the initial contact for external customer inquiries and transactions. Identify, investigate and resolve a variety of customer concerns within EWEB Policies and Procedures. Communicate and follow up with other Customer Services staff, EWEB departments and outside entities to assist customers with a variety of inquiries. Perform constant and high-volume data entry using a variety of computer applications. Process service orders as appropriate. Provides support to customers utilizing online systems. Availability to assist customers in outage and emergency situations both during normal work hours as well as nights, weekends and holidays. Market promote and support existing and future EWEB products and services. Administer simple contracts and notarizations. Assist in the training or mentoring of new staff. Assist in departmental presentations and procedure documentation. What You'll Bring: Bilingual skills are highly valued to better serve our diverse community. Maintain confidentiality of customer and company information and comply with legislation and policies regarding consumer privacy. A passion for providing exceptional customer service. Strong communication skills and the ability to actively listen, empathize, and respond with professionalism to customers. Confidence in making real-time decisions and applying policies consistently during customer interactions. Interest in learning about EWEB's initiatives, products, and services to better support our customer-owners. Ability to adapt between phone-based and occasional in-person customer service settings. Please note: This posting includes supplemental questions. Your responses will be scored and used to determine if you will proceed to the next step of the selection process. Provide detailed answers to each question. Please do not reference your resume' or application in your responses. Compensation & Benefits The starting annual salary range for this position is $25.63 - $30.88 per hour commensurate with knowledge, skills, and education as they relate to the position is. EWEB values total worker health both at work and at home, and provides a robust compensation & benefits package - Read more about our benefits. Minimum Training and Experience Required Minimum Experience: Two years of customer service experience with primary job functions involving management of customer accounts, high volume of customer interaction either over the phone or face to face to resolve a customer's inquiries Regular use of a customer information system (example: SAP, SalesForce, Oracle, NetSuite, MS Dynamics, etc). a wide variety of complex decision making while processing a high volume of customer interactions, and high-volume data entry. Education: High school diploma or GED. Equivalency: Candidates who do not meet all of the minimum qualifications but whose application materials demonstrate equivalent relevant experience, skills, and ability to excel in similar roles are encouraged to apply. We understand that valuable experience can be gained through various avenues, and we value diverse experiences and unique perspectives. EWEB will consider a combination of relevant education and experience that demonstrates the necessary knowledge, skills, and abilities for the position. Desirable education, experience, training, and certifications: 1 year of contact center experience, bilingual skills (Spanish), utility customer service, collections, and/or banking industry experience, experience with account reconciliation and payment arrangements preferred. Professional license or registration: None Oregon driver's license required : No Post-offer background check required: Yes Post-offer drug test required: No Post-offer physical/functional test required: No Please Note: Applicants must be authorized to work for any employer in the United States. EWEB is unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Employment Opportunity EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining, and advancing talent from all sources strengthens our bond with the multifaceted community we serve. Tobacco, Smoke, and Vapor - Free Campus Policy EWEB fosters an environment promoting good health for both employees and the public. We want to enhance the quality of air, appearance, and employee health in and around EWEB facilities and equipment. Employees, contractors, volunteers, and visitors may not use, distribute, or sell tobacco while participating in EWEB functions, on EWEB property, or while performing right-of-way tasks. Note: This Job Posting is intended to represent key areas of responsibility. It is not meant to be all inclusive and does not prescribe or restrict the work that may be assigned. Nothing in this description restricts EWEB's right to assign or reassign duties and responsibilities to this job at any time. Job descriptions may occasionally be updated, as necessary, to reflect evolving business needs WHY EWEB? EWEB offers employees a progressive work culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork, and professional development are supported and encouraged. We are committed to providing a work environment conducive to the safety, health, and well-being of our workforce, and offer great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and an employee credit union. We consistently rank as one of the healthiest employers in Oregon! EWEB is Oregon's largest customer-owned utility. We provide water and electricity to the Eugene community, as well as parts of east Springfield and the McKenzie River valley area. As a public utility, we do not operate to earn a profit or to serve the investment needs of stockholders. Instead, EWEB is chartered by the City of Eugene to serve the interests of its citizens. We are owned by the people of Eugene and it's our job to provide reliable, affordable water and electricity for our customers. Our core values: SAFE RELIABLE AFFORDABLE ENVIRONMENTAL COMMUNITY/CULTURE
$25.6-30.9 hourly 60d+ ago
Customer Service Associate, Part Time
Multi-Site Management
Customer service supervisor job in Eugene, OR
JOB TITLE: Customer Service Associate - Part-Time FLSA STATUS: Non-exempt Hourly SHIFT SCHEDULE: Part Time REPORTS TO: Retail Store Manager The Customer Service Associate (CSA) provides prompt, efficient, courteous, quality customer service. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned. DUTIES AND RESPONSIBILITIES Provide friendly service to customers Greet and assist customers Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed) Account for all monies, cigarettes, and lottery tickets on assigned shift Check the expiration date and face-off product Follow proper safety protocols and procedures REQUIREMENTS FOR CASHIERS: Must be able to work a varied schedule Minimum of 1 year of customer service experience Must have the ability to handle money accurately Must have strong attention to detail Must possess excellent verbal and written communication skills Must have excellent customer service skills Must be capable of effectively communicating with customers and co-workers Must be able to work independently and be self-motivated Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication PHYSICAL DEMANDS Must be able to stand and walk for the duration of the shift Regularly lift and or move up to 20-50 pounds Must be comfortable working in a convenience store environment Must maintain a professional appearance and abide by the Dress Code Policy Must maintain a professional and friendly demeanor towards customers and fellow employees Daily exposure to gasoline and oil products Fast-paced environment (This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
$28k-37k yearly est. 19d ago
Customer Service Associate, Part Time
American Retail Services 3.2
Customer service supervisor job in Eugene, OR
JOB TITLE: Customer Service Associate - Part-TimeFLSA STATUS: Non-exempt HourlySHIFT SCHEDULE: Part Time JOB LOCATION: 317 Coburg Rd, Eugene, OR 97401REPORTS TO: Retail Store Manager The Customer Service Associate (CSA) provides prompt, efficient, courteous, quality customer service. This includes operating a cash register, greeting customers, assisting with fuel dispensers, cash handling, light janitorial duties, and other duties as assigned. DUTIES AND RESPONSIBILITIES Provide friendly service to customers Greet and assist customers Operate cash register to enter convenience store and gasoline purchases (assistance will be available if needed) Account for all monies, cigarettes, and lottery tickets on assigned shift Check the expiration date and face-off product Follow proper safety protocols and procedures REQUIREMENTS FOR CASHIERS: Must be able to work a varied schedule Minimum of 1 year of customer service experience Must have the ability to handle money accurately Must have strong attention to detail Must possess excellent verbal and written communication skills Must have excellent customer service skills Must be capable of effectively communicating with customers and co-workers Must be able to work independently and be self-motivated Must be able to do simple math such as counting, recording, addition, subtraction, and multiplication PHYSICAL DEMANDS Must be able to stand and walk for the duration of the shift Regularly lift and or move up to 20-50 pounds Must be comfortable working in a convenience store environment Must maintain a professional appearance and abide by the Dress Code Policy Must maintain a professional and friendly demeanor towards customers and fellow employees Daily exposure to gasoline and oil products Fast-paced environment (This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs and organizational requirements.)
$25k-33k yearly est. Auto-Apply 19d ago
HVAC Service Manager
Reynolds Electric and Plumbing Services, Inc. 4.2
Customer service supervisor job in Eugene, OR
Job Description HVAC Service Manager $90,000-$110,000/year with bonus potential up to $120,000 total compensation 120 Hours of Frontloaded PTO If you're a strong leader who knows how to build high-performing teams, elevate technician success, and deliver world-class service, this role is for you. At Reynolds Electric, Plumbing, Heating and Air, leadership is the foundation of great service. You'll join a company where people feel valued, supported, and proud of the work they do every day. Your guidance will help technicians grow, ensure customers receive exceptional service, and continue building a culture of professionalism and collaboration. Why You'll Love Working Here: At Reynolds, we're proud to have one of the most positive, professional, and team-focused cultures in the industry. Our service technicians operate like true professionals, consistently delivering high-quality work that exceeds customer expectations. As the HVAC Service Manager, you'll lead a team you can genuinely be proud of. Our management team is fully committed to your success. You'll have the tools, training, and support to build and maintain a high-performing service department, develop your team, uphold standards, and drive results. With nearly 65 years of reputation for quality and integrity, Reynolds is a place where you can feel proud to lead, contribute, and make a meaningful impact every day. What You'll Do as HVAC Service Manager: You will lead, mentor, and empower a team of service technicians to deliver best-in-class customer experiences while meeting operational and financial goals. Your role drives both team culture and business outcomes. What You'll Do Coach and develop your team of service technicians to meet key performance indicators, including sales conversion, average ticket, and sales per hour. Strengthen sales capabilities through proven techniques such as option-based selling, tech-generated leads (TGLs), and maintenance-to-monetization strategies. Build and maintain a positive, accountable, high-performing team culture that consistently exceeds customer expectations. Conduct field visits, support technicians on complex jobs, and ensure customers feel confident and cared for. Lead weekly service meetings and collaborate with leadership to align department goals and strategies. Use ServiceTitan (preferred) to monitor performance, analyze data, and adjust strategies as needed. Assist with recruiting by interviewing and selecting strong candidates to grow your team. Oversee onboarding and ongoing technical and service training for your team. Ensure safety compliance, adherence to processes, and accurate documentation. What You Bring 3+ years of team leadership or management experience, preferably in a service or technical environment. Proven ability to motivate, coach, and develop a team toward high performance. Confident decision-maker who handles challenges with professionalism and sound judgment. Excellent communication skills, with the ability to present clearly and follow through on commitments. Experience driving revenue, profitability, and technician success. Collaborative, team-first mindset and commitment to outstanding customer service. Experience with ServiceTitan is a plus but not required. HVAC experience and certifications (EPA 608, NATE, etc.) are helpful but not mandatory. What You'll Get Competitive Pay + Bonus Potential Salary range of $90,000 to $110,000 per year based on experience, with a bonus plan tied to gross profit targets. Top performers can earn up to $120,000 in total compensation. Financial Security 401(k) with a 3% company match and $20,000 company-paid life insurance, with options to add coverage for family members. Health & Wellness Medical, dental, and vision coverage for employees, with support for family coverage. Frontloaded PTO + Holidays Start your role with 120 hours of paid time off, plus 7-9 paid holidays per year. Training & Development Ongoing leadership, technical, and professional development opportunities to help you grow. You'll be part of a team that recognizes effort, celebrates achievement, and supports continuous improvement. Join a Team You Can Be Proud Of At Reynolds, your leadership makes a difference. You'll guide a team that respects your expertise, drive results that matter, and shape a service department that delivers excellence every day. See why we were named one of the 100 Best Places to Work in 2024 and 2025. Apply today and take the next step in your career with a company that values your impact and growth.
$90k-110k yearly 4d ago
Service Manager
RV Country Careers
Customer service supervisor job in Eugene, OR
Job DescriptionDescription: Join the top-rated RV dealership in the nation! RV Country has been voted the People's Choice for Best RV Dealer and certified as an Amazing Workplace. With over 60 years of success and growth and 13 locations across Washington, Oregon, Nevada, Arizona, and California, we're expanding our team of over 350 professionals. At RV Country, we're more than just a dealership; we're a community dedicated to making a difference in the lives of both our customers and employees. Join us and be part of an exciting journey! RV Country is looking for a strong committed Service Manger to create an environment which controls efficiency, internal cost, profitability and can maintain positive employee relations. This is a 100% travel position as part of our Traveling Show Team - you'll be on the road full-time representing RV Country at shows and events across the region. The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the assets of the department. This is a great opportunity if you're driven and experienced in the RV and/or Automotive field and possess the ability to be systematic and process driven. Job Responsibilities Lead daily operations of the service center, overseeing workflow, technician scheduling, and work order management from diagnostics through invoicing or claims. Provide strong leadership and support for service employees, including coaching, conducting meetings, and participating in recruitment and performance reviews. Deliver exceptional customer service by maintaining clear communication throughout the service process and upholding company service standards. Use extensive RV product knowledge to support technicians, resolve issues, and ensure high-quality service. Collaborate with management on continuous improvement initiatives, including safety, training, and technical updates. Monitor customer satisfaction metrics (CSI and NPS) and implement strategies to maintain or exceed company goals. Qualifications Understand the service process. Analysis/problem solving skills. Team leadership and motivation skills to the service staff. Demonstrate commitment to and creative thinking for continuous improvement. High ability to multi-task. Ability to develop and maintain a good business relationship with both external and internal customers. Requirements: Education and Experience Minimum 3-5 years of experience in RV or Auto service operations Experience in a leadership role with demonstrated ability to motivate and manage people. High school diploma or GED required - additional business coursework preferred Benefits Medical, dental, and vision insurance 401K with company match PTO Great company culture Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, to stand and to walk. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
$54k-92k yearly est. 2d ago
Kendall Ford Service Manager
Kendall Dealership Holdings LLC
Customer service supervisor job in Eugene, OR
Job DescriptionDescription: Now seeking an experienced Service Manager for Kendall Ford in beautiful Eugene, Oregon! We are looking for a leader who prides themselves on developing and leading a successful team and has a proven track record in the automotive industry. Kendall Auto Group prides itself on continued commitment to excellence, growth and customer satisfaction. Come join our award winning team! What we offer: Competitive pay plans - Annual wages range from $180,000-$250,000! Relocation packages Professional Growth and leadership development training Experienced technicians and advisors State of the art facility Quarterly fixed ops meetings company wide Support from multiple dealerships and Service Managers within the Kendall family Large loyal customer base Medical, Dental and Vision insurance Life Insurance 401K plan As Service Manager you will plan, organize and control service department operations to meet dealership goals and manufacturer requirements which will include, supervise department employees, ensure company policy and procedures are followed, review and control operational expenses, and resolve customer concerns. You will be working directly with service department staff to ensure shop productivity and department growth. Additionally, you will ensure proper warranty procedures, billing and collections, and develop, supervise, and review marketing efforts for the department. A valid driver license and good driving record is required. Who we are: Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene, OR. We have dealerships in Oregon, Washington, Idaho, Montana and Alaska. We've been selling and servicing cars in the Pacific Northwest since 1937! Our mission at Kendall is simple: To deliver an unrivaled customer experience. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our valued team members and clients! Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great! Requirements: Qualified candidates will have prior experience as an Automotive Service Manager and a proven track record of success. Required schedule will include extended work hours when needed, at times without advanced notice. Work is primarily performed indoors with some exposure to the outdoors; indoors work spending the majority of shift working on PCs and using telephone systems. Occasional travel to out-of-town events required. Carrying and lifting occasionally required up to 20lbs.
$54k-92k yearly est. 21d ago
Call Center Manager
Bath Concepts Independent Dealers
Customer service supervisor job in Eugene, OR
Job DescriptionCall Center Manager Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • Schedule and confirm appointments • Hire, train and manage Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a training tool • Customer Service • Manage sales reps schedules • Achieve weekly and monthly quotas We have an excellent compensation package for this position that includes a salary and bonus opportunities. Powered by JazzHR fx S5DmBXt7
$36k-50k yearly est. 14d ago
Team Supervisor
Web Hosting Northwest
Customer service supervisor job in Eugene, OR
We are looking for a responsible Supervisor to oversee the workflow at our facilities. The role is a complex one. He/She will not just be someone who supervises the work of others. A supervisor is also responsible for coaching, resolving issues and serving as a link between subordinates and upper management. The ideal candidate will be a competent individual who will be able to guide and train employees. He/She will be well-versed in processes under the role's responsibility and will be results-driven and focused. The goal is to ensure that operations are carried out productively so as to ensure profitability and sustainable growth. Responsibilities Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates Organize workflow and ensure that employees understand their duties or delegated tasks Monitor employee productivity and provide constructive feedback and coaching Receive complaints and resolve problems Maintain timekeeping and personnel records Pass on information from upper management to employees and vice versa Prepare and submit performance reports Decide on reward and promotion based on performance Hire and train new employees Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Requirements Proven experience as supervisor or relevant role Familiarity with company policies and legal guidelines of the field Ability to learn a variety of job descriptions Excellent communication and interpersonal skills Outstanding organizational and leadership skills Good knowledge of computers and functions
$50k-94k yearly est. 60d+ ago
Customer Service Associate-Green Acres
Goodwill of Lane & South Coast Counties & Alaska 3.6
Customer service supervisor job in Eugene, OR
Job Details GOODWILL GREEN ACRES STORE - EUGENE, OR $16.00 - $19.00 HourlyJob Posting Date(s) 11/01/2025Description The Customer Service Associate (CSA) plays a key role in delivering excellent customer service to donors, shoppers, and coworkers. This position supports front-end operations, processing, and donation receiving, ensuring the efficient flow of merchandise while maintaining a clean, safe, and welcoming store environment. The CSA works collaboratively to achieve production, sales, and service goals, contributing to Goodwill's mission of providing vocational opportunities to individuals with barriers to employment. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions. Provide outstanding customer service by greeting, assisting and engaging with customers and donors. Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports as required. Receive, sort, and price donated goods according to company guidelines and quality standards. Restock merchandise, create displays, and maintain an organized and visually appealing sales floor as outlined in the Retail Concepts Manual. Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient. Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management. Maintain and demonstrate a working knowledge of store policies, color sale, and the Goodwill mission. Collaborate with team members to meet production and sales goals. Participate in team meetings, training sessions, huddles, stretches, and store events. Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill's values. Exhibit professionalism, integrity, and a positive team-oriented attitude. Report for all regularly scheduled work on time, ready to work. Qualifications EXPERIENCE Must be 16 years of age or older, must be 18 years to operate safety sensitive equipment. Previous retail or customer service experience a plus. EDUCATION No minimum education requirements. CERTIFICATES, LICENSES, REGISTATIONS Must become certified on equipment (e.g., forklift, pallet jack, tilter) as needed. PHYSICAL DEMANDS OF WORK REQUIREMENTS The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly lift 10-35 pounds and/or move up to 100 pounds with assistance. Use of vision (close and distance, peripheral, depth perception, color) with the ability to adjust focus required. Stand and/or walk for extended periods (up to 8 hours/day). Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb. Use hands to feel objects, tools, or controls, and reach with hands and arms. Required to talk and/or hear. DOT Strength Classification: Medium. WORK ENVIRONMENT Work may be indoors or outdoors. Fast-paced retail environment with exposure to the weather, dust, odor and public interactions. Exposure to potentially hazardous materials (e.g., broken glass, sharp objects). Environment may be heated and/or air-conditioned and the noise level is usually loud. Personal Protection Equipment (PPE) is provided and must be worn when handling or sorting raw donations. WORK HOURS Must be available during operating hours, including weekends, evenings, and holidays. CORE COMPETENCIES Respect, Cooperation, and Teamwork - Demonstrates respect, professionalism, and inclusive behavior while working collaboratively with customers, coworkers, and leadership to support a positive and team-oriented environment. Customer Service and Communication - Provide excellent service by actively listening, communicating clearly, and responding to customer and team needs with professionalism, courtesy, and a solution-focused approach. Adaptability, Dependability, and Accountability - Embrace change with a positive attitude, adjust to shifting priorities, and consistently deliver reliable, solution-focused work while meeting attendance, punctuality, and performance expectations. Safety, Loss Prevention, and Asset Protection - Promote a safe, clean, and secure environment by following safety protocols, using proper equipment and techniques, reporting hazards or theft, and protecting company assets in alignment with policies and training.
$22k-29k yearly est. 60d+ ago
Registration and Submission Review Services Manager
UO HR Website
Customer service supervisor job in Eugene, OR
Department: SSEM Continuing and Professional Education Appointment Type and Duration: Regular, Ongoing Salary: $45,000 - $55,000; Commensurate with experience Compensation Band: OS-OA05-Fiscal Year 2024-2025 FTE: 1.0 Application Review Begins November 14, 2024; Position open until filled Special Instructions to Applicants Please submit a cover letter, resume with educational and professional experience, and contact information for 3 professional references with your online application. Department Summary University of Oregon Continuing and Professional Education (CPE) connects UO with regional communities. Working in partnership with UO schools and colleges, selected vendors, and national credentialing associations, CPE serves the public by enabling learning outside of the traditional university setting. Participants do not have to be admitted students at the University of Oregon to participate in CPE programs. Individuals can access vibrant professional development opportunities, lifelong learning enrichment courses, and community engagement activities that serve nearly 5,000 participants annually at local continuing ed programs. Through CPE's mission to produce or aid in the delivery of educational programs for purposes of lifelong learning and professional development, the Conference Services sub-unit provides an important resource to this mission in two ways: first, by providing specialized operational support to academic departments, individual faculty members in their hosting of on-campus events and noncredit workshops, or other auxiliary units (e.g. UO Housing); second, by providing technically-sophisticated and integrated conference management and customer service solutions to externally-facing professional associations for the administration and production of educational conferences and tradeshows (both small and large-scale: 10,000+ attendees). Continuing and Professional Education programs are self-supported and fee-based; they do not use state dollars. CPE reports to the Division of Student Services and Enrollment Management. Position Summary The Registration service area within Conference Services is responsible for fulfilling the attendee registration function for all contracted events and meetings. Members of the service area deliver a full range of registration services. These services include but are not limited to web-based registration, badging, automated communication development, email/chat/phone customer service, client relations, and onsite event logistics. The Submission Review service area within Conference Services facilitates session content management for contracted events and meetings. Members of this service area deliver a full range of content administration including, but not limited to managing online submission and review, session scheduling, speaker management, data-driven web and mobile content delivery, and onsite session logistics management. The position of Registration and Submission Review Services Manager will have responsibilities across both service areas. The manager will function as the primary client liaison for the fulfillment of registration and session submission content-related needs across numerous events and meetings. The manager is responsible for the development of web-based registration and session submission/review forms in collaboration with the Conference Services IT department. The manager will lead project teams in the delivery of registration and speaker and/or presenter customer service, and data management. The manager will be responsible for onsite registration processes and session room logistics management, including registration area design, staff scheduling, and vendor management (e.g. Mobile Application providers, AV companies, facilities, General Service Contractors) for a variety of events and meetings. The Registration and Submission Review Services Manager has a strong facility for system thinking to support the integration of our systems with external membership databases and envisions technical solutions in collaboration with clients and IT. Candidates in this position must be able to travel 30-45 nights per year to event locations. This position will report to the Associate Director of Conference Services. The manager serves as a lead work/oversight supervisor to students and staff and utilizes strong leadership skills to direct cross-departmental work teams in relation to specific project delivery. Minimum Requirements • Bachelor's Degree or equivalent education and experience in the meeting planning/events industry. • Two years of experience in the events industry, management of database integrations, management of event logistics, and/or client representation. Professional Competencies • Excellent oral and written communication skills. • Experience in team leadership and employee supervision. • Ability to lead teams in the management of multiple tasks on varying timelines. • Ability to navigate database systems and web-based tools. Preferred Qualifications • Experience leading an events team on fulfillment from project inception through onsite deployment. • Three or more years in client representation, preferably with associations • Experience managing suppliers. • Meetings certification or relevant coursework. FLSA Exempt: Yes All offers of employment are contingent upon successful completion of a background check. The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit ************************************** The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at ********************* or ************. UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here. In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at ************************************************************************
$45k-55k yearly 60d+ ago
Loan Support Team Lead- Collateral
Oregon Pacific Banking Co 4.0
Customer service supervisor job in Eugene, OR
This onsite position is responsible for managing the Loan Servicing Collateral functions and duties. This includes making sure that the collateral is perfected, all documents are received and properly imaged, insurance is tracked, paid loans are processed, and other post loan closing duties. The position works closely with the other members of the Loan Support team. This position requires close interaction with other departments and branches in a tactful and positive manner. The understanding of loan documentation from creation to completion of a loan file will be required. JOB SPECIFICATIONS: Education: High School Graduate or equivalent Experience: Three years of loan experience is preferred ESSENTIAL FUNCTIONS: Responsible for supervision of loan servicing collateral employees including training, employee performance management, and addressing employee matters. Assist Loan Support Manager with interviewing and hiring loan servicing collateral employees. Track daily work related to Loan Servicing Collateral duties and ensure compliance with all procedures and regulations. Assist Loan Support Manager with creation and maintaining processes and procedures. Assist and manage the receiving, reviewing, and scanning of original documents and e-signed documents to imaging system Assist with creating, setup, and maintaining physical loan files Review and process Loan Support pending ticklers and post close loan documents Review, process, and manage post close lender pending tickler documents Review files and loan imaging for completeness File and amend UCC Filings, as needed File and process UCC and Fixture Filing Continuations, as needed Manage tracking hazard insurance policies and the force place process Manage tracking of flood insurance policies and force placing when required by regulation Review and process flood map notifications from vendor to ensure compliance Manage processing paid loans and collateral releases Receive and manage adverse action files then prepare and mail adverse action letters when required Manage the collection and review of HMDA loan data for reporting Manage the processing of payments for property taxes through tax tracking vendor Prepare delinquent property tax notifications Maintain retention standards for loan related documentation Perform certifications, as needed Assist with incoming calls and messages from clients, customers, and bank personnel Backup to print and send loan payment notices to clients Backup to verifying and processing loan related invoices Be familiar with, and adhere to, regulatory compliance policies and procedures relating to this position Be knowledgeable of bank compliance rules and adhere to Bank, Federal and State policy, procedures and banking regulations relating to this position Other duties and special projects as assigned DEMONSTRATED SKILLS: Willingness to work onsite in the Eugene office Knowledge of loan systems and documentation Ability to learn and apply applicable regulations regarding lending and bank policies Experience in Excel, Word, and Outlook Ability to organize, utilize and understand resources used for processes and regulations Ability to communicate by phone, email and face to face in an effective manner Competency in providing exemplary client services in a professional manner Ability to tolerate high levels of stress Ability to adapt quickly to changing tasks, procedures, and priority levels of the workload Competency in communication with clients with tact and diplomacy Ability to work with others in a positive, cooperative manner that supports a team environment Ability to lift 30 lbs. if necessary Ability to transport, manage, organize, and store physical loan files. Ability to sit or stand for long periods Ability to work full-time hours as scheduled RELATIONSHIPS: Responsible to the Loan Support Manager for the fulfillment of functions and responsibilities. Contact with co-workers and the public in a professional manner that will enhance the overall marketing effort of the bank. CORE BEHAVIORS for DELIVERING ON THE PROMISE: Be Genuine- Conduct yourself in a consistent, honest, and compassionate manner Work Ethic- Be willing to go the extra mile for the client, whether internal or external Influence- Be an active player in participating, building, and contributing to service Continuous Learning- Commit to gaining knowledge, skills, and experience on an ongoing basis to better serve the client, increase personal satisfaction, and improve the Bank Team Play- We win together. Individuality is encouraged to advance and enrich the work of the team Problem Solving- Being creative, problem-solving mentality to every situation. See alternative, take initiative, and assume responsibility for your actions Communication- Keep others informed and up to date. Actively listen and learn from each other. Have a Sense of Community- We passionately believe that we're only as strong as the communities we serve, and your involvement is an important part of who we are. Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran's status.
$59k-104k yearly est. Auto-Apply 20d ago
Guest Experience Associate
Oregon State University 4.4
Customer service supervisor job in Corvallis, OR
Details Information Job Title Guest Experience Associate Appointment Type Student Employee Job Location Corvallis Position Appointment Percent 100 Appointment Basis 12 Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Remote or Hybrid option? Min Hourly Rate $15.05 (Standard); $14.05 (Non-Urban); $16.30 (Portland Metro) Max Hourly Rate $21.50 (Standard); $21.00 (Non-Urban); $22.00 (Portland Metro) This recruitment will be used to fill two part-time (a maximum of 24 hours per week) Guest Experience Associate positions for the Patricia Valian Reser Center for the Creative Arts (PRAx) at Oregon State University (OSU). Guest Experience Associates will help with event setup, ticket scanning, ushering, housekeeping, and support the Box Office and Guest Experience Manager and Front of House Coordinator with on and off-campus events and will be assigned where needed on any given day. Guest Experience Associates will be familiar with the current and upcoming events at PRAx, the performing and gallery spaces, policies, and will display a high level of customer service. Guest Experience Associates will be required to learn and follow the safety policies and procedures of PRAx. The position requires a demonstrated high level of discretion and sense of appropriateness, ability to maintain a calm and professional demeanor when working in stressful situations, as well as excellent communication and customer service skills. Guest Experience Associates are expected to use good judgement, to conduct themselves professionally while at work, to follow the guidelines for proper work attire, and to be punctual and reliable. Preference given to those who can work 10-24 hours a week. This position will require flexible weekday, evening, and weekend work. Transferable Skill Development OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below: Teamwork, Leadership, Professionalism, Career & Self-Development Position Duties * Welcome, greet guests, and scan/verify tickets from event attendees. * Politely direct and escort guests to their seats and/or venue entrances. * Provide wayfinding of facilities and spaces at PRAx. * Assist with crowd control and security. * Calmly assists with disputes regarding tickets and seats. * Attend staff meetings, pre-event meetings and other trainings as required by management. * Visually sweep and tidy public spaces to check for potential safety issues, lost and found items, and cleanliness. * Have knowledge and follow the proper procedures for assisting patrons with disabilities. * Demonstrate knowledge of all spaces within PRAx and understand the evacuation procedures from all points within PRAx. * Be punctual, work successfully, and communicate professionally with guests and staff. * Other duties as assigned. Minimum Qualifications Full Employment Eligibility Requirements can be found here: ******************************************************************************************** * Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study * Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment * Must meet the applicable minimal enrollment standard * High School student: Regularly enrolled in a high school or participating in a home-schooling program * Undergraduate and post-baccalaureate student: 6 credit hours per term * Undergraduate international student: 12 credit hours per term* * Graduate student officially admitted to Graduate School: 5 credit hours per term * Graduate international student officially admitted to Graduate School: 9 credit hours per term* * International students may be allowed to carry fewer hours than specified above and still be considered "full-time" by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center. Additional Required Qualifications * Prior customer service experience. * Ability to prove strong attention to detail. * Interest in performing arts, live events, music or technical theatre. * Willingness to learn new skills and follow directions. * Ability to work independently and as part of a team. * Ability to communicate effectively across different forms (radio, comms, email, etc) * Ability to follow safety guidelines. * Comfortable with moderate physical activity, including lifting up to 50 lbs. * Punctuality and reliability. Preferred (Special) Qualifications * Experience with theatre, concerts, or event production. * Previous successful experience working in events, live performance, customer service, or hospitality. * CPR certification. Working Conditions / Work Schedule * Hours are based on the needs of events. Therefore, the schedule is variable and there is not a set number of hours guaranteed each week. * Must be able to work flexible hours, including weekdays, evenings, and weekends, depending on event needs. * Work is performed in theatres, studios, and other performance venues. * May involve standing for long periods, working in dim lighting and/or noisy environments, and working in confined and/or crowded areas. * Possible exposure to weather or outdoor conditions. * Potential driving and possible travel to work at events offsite. Ability to drive is preferred. Posting Detail Information Posting Number P12678SE Number of Vacancies 2 Anticipated Appointment Begin Date 02/01/2026 Anticipated Appointment End Date 06/26/2026 Posting Date 12/10/2025 Full Consideration Date 01/31/2026 Closing Date 01/31/2026 Indicate how you intend to recruit for this search Competitive / Student - open to ALL qualified/eligible students Special Instructions to Applicants When applying you will be required to attach the following electronic documents: 1. A Resume/Vita 2. A cover letter indicating how your qualifications and experience have prepared you for this position For additional information please contact: Tanner Buffy at **************************** We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. Note: All job offers are contingent upon Human Resources final approval. OSU will conduct a review of the National Sex Offender Public website prior to hire. Supplemental Questions
$15.1-21.5 hourly Easy Apply 10d ago
Appeals Clinical Team Lead
Pacificsource Health Plans 3.9
Customer service supervisor job in Springfield, OR
Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths. Accountable for the effective management of appeals clinical staff. Responsible for hiring, training, coaching, counseling, and evaluating team member performance. May be called upon to perform routine day-to-day program functions. Actively participate in program development and implementation. Supervise and provide guidance to direct reports and other department staff regarding company policies, procedures, and operations. Manage the quality and productivity of team tasks and workflow as they relate to both assigned functions and the overall effectiveness of the Health Services team. Work to resolve issues and improve processes and outcomes. Essential Responsibilities: Take a leadership role in the development, implementation, and ongoing operation and maintenance of assigned programs, services, or functions. Improve the performance of the department through effective oversight and coaching of team members, managing team performance and improving processes and outcomes. Monitor daily workflow and caseloads and other work processes of team to assure appropriate distribution and processing of tasks. Responsible for the orientation and training of new hires. Provide ongoing supervision, training, evaluation, and leadership to assigned team members. This may include annual reviews, involvement in promotions and/or terminations of employees. Participate in hiring decisions in concert with Appeals and Grievance Director and HR. Monitor and evaluate team assignments relating to volumes, timelines, accuracy, customer service, and other quality and performance measures, and take actions as appropriate. Assist with process improvement and work with other departments to improve interdepartmental processes. Utilize LEAN methodologies for continuous improvement. Monitor key performance indicators and identify improvement opportunities. Serve as liaison with other PacificSource departments or community partners to coordinate optimal provision of service and information. Serve on various internal and external committees as required or designated. Document and report any pertinent communications back to the team or department. Utilize and promote use of evidence-based medical criteria. Maintain modified caseload consistent with assigned responsibilities. Facilitate investigation and resolution of process-related issues as needed. Facilitate conflict resolution, including interfacing with affected departments and individuals, as appropriate. Oversee and assist in providing exceptional service and information to members, providers, employers, agents, and other external and internal customers. Provide backup to other departmental teams or management staff, as needed. Supporting Responsibilities: Meet department and company performance and attendance expectations. Relate new or revised policies, procedures and/or processes to team members to ensure they have the most up‐to‐date and current information. Facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem‐solving recommendations, and recommendations of standardizing Health Services operations. Represent the Appeals and Grievance Department, both internally and externally, as requested by Appeals and Grievance Manager and/or Director. Perform other duties as assigned. Work Experience: A minimum of five years clinical experience required. Minimum of three years direct health plan experience in the following areas: utilization management, grievance and appeal, or claims review strongly preferred. Prior supervisory experience preferred. Education, Certificates, Licenses: Registered Nurse/Licensed Social Worker with current appropriate unrestricted state license. Within 6 months of hire licensure may need to include Oregon, Montana, Idaho, Washington and/or other states as needed. Knowledge: Knowledge of health insurance and state mandated benefits. Thorough knowledge and understanding of medical procedures, diagnoses, care modalities, procedure codes (including ICD-10, HCPC CPT codes). Effective adult education/teaching and/or group leadership skills. Ability to deal effectively with people who have various health issues and concerns. Strong analytical and organizational skills with experience in using information systems and computer applications. Flexible to meet the departments changing needs Ability to develop, review, and evaluate utilization and case management reports. Good computer skills including experience with Word, Excel, and PowerPoint. Ability to use audio-visual equipment. Ability to work independently with minimal supervision. Competencies Building Trust Building a Successful Team Aligning Performance for Success Building Customer Loyalty Building Strategic Work Relationships Continuous Improvement Decision Making Facilitating Change Leveraging Diversity Driving for Results Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Skills: Accountable leadership, Collaboration, Communication (written/verbal), Critical Thinking, Decision Making, Influencing, Listening (active), Organizational skills/Planning and Organization Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
$69k-97k yearly est. Auto-Apply 13d ago
Groomer Team Lead
Furry Land Bend
Customer service supervisor job in Eugene, OR
Benefits: 401(k) Competitive salary Flexible schedule Opportunity for advancement Paid time off Signing bonus Health insurance At Furry Land Mobile Grooming, we are one of the largest mobile grooming franchise companies in the nation, with operations nationwide and continuous growth. Our mission is to ensure pets lead healthy and comfortable lives. We are dedicated to our animals, our clients, and our team. When our pets inspire us to be more loving and caring, it's no surprise that our grooming team embodies those qualities. Join us and experience a career that loves you back! Benefits/Perks Flexible Schedule Paid Time Off Professional Development Assistance Tips and Bonus Opportunities State-of-the-Art Mobile Grooming Vans Top Industry Compensation Scheduling and Routing Assistance Job Summary Are you passionate about providing exceptional grooming services while leading a community that works together for the love of our furry friends? Furry Land Greensboro/Highpoint is seeking a skilled and enthusiastic Lead Groomer to join our team. We offer a unique mobile spa experience for dogs and cats, ensuring a stress-free and convenient grooming process for both pets and their owners. Lead Groomer Responsibilities Onboarding and Training: Welcome new associates and groomers, ensuring completion of all training requirements and annual safety certifications. Mobile Grooming: Drive our state-of-the-art 2023 Mercedes Sprinter van to scheduled appointments in the Greensboro area. Professional Services: Provide top-notch grooming services, including bathing, brushing, trimming, and styling according to customer preferences and breed standards. Business Development: Collaborate on local business growth and advertising strategies and oversee their execution. Vehicle Maintenance: Ensure vans are properly maintained, serviced, and registered, overseeing any required repairs. Appointment Management: Schedule and manage appointments, ensuring timely arrivals and maximizing productivity. Customer Service: Address client inquiries and concerns with a friendly and professional demeanor. Lead Groomer Requirements Proven experience as a professional pet groomer with a deep understanding of various grooming techniques, breed-specific cuts, and coat types. Valid driver's license and a clean driving record, with the ability to drive a grooming van safely and efficiently. Passion for working with animals and the ability to handle pets of all sizes, temperaments, and breeds. Excellent communication and interpersonal skills, with the ability to build rapport with pet owners and provide outstanding customer service. Strong attention to detail and the ability to consistently deliver high-quality grooming services. Ability to work independently and manage time effectively to meet appointment schedules. Ability to handle and lift all breed sizes. Flexibility to work weekends, holidays, and occasional extended hours based on customer demand. Certification from a reputable grooming school or a similar grooming qualification is highly desirable. A minimum of one year of experience in all breeds of grooming is required. Experience supervising partners or demonstrating an aptitude for training, motivation, sales techniques, and analytical abilities is preferred. Previous supervisory and retail experience is preferred. Compensation: $40,000.00 - $70,000.00 per year Join Our Team Working at Furry Land is not just a job; it's a community of those who work together for the love of pets. Apply now to join our team and experience a career that loves you back! Equal Opportunity Employer Furry Land is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18. Compensation: $40,000.00 - $70,000.00 per year Furry Land Mobile Grooming is one of the largest mobile grooming franchise companies in the nation. We operate nationwide and continue to grow. At Furry Land, we're dedicated to ensuring the lives of pets are healthy and comfortable. We're dedicated to our animals, our clients, and our team. Working at Furry Land is not a job, it's a community of those who work together for the love of pets. Apply now to experience a career that loves you back! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Furry Land Mobile Grooming Corporate.
$40k-70k yearly Auto-Apply 60d+ ago
Distribution Center - Specialist
Coastal Farm & Home Supply 4.1
Customer service supervisor job in Albany, OR
Full-time Description Primary Purpose Pull, validate, prepare, and audit orders for curbside pick-up, in-store pick-up, and/or shipping. Keep frequent and consistent communication to the store management team on inventory discrepancies as it pertains to operations. Provide consistent and quality customer service ensuring a successful shopping experience for all customers. Responsible for managing the centers ‘negative on hand' and collaborating with store management to resolve inventory count discrepancies. Responsible for department ‘outs' lists. Use the POS system to complete phone orders, in-store orders, and returns. Assist with other areas of the distribution center to ensure productivity. Essential Duties and Responsibilities Inventory control and management Help in other departments when needed. Other duties assigned as needed. Other Duties and Responsibilities Basic knowledge of operating touch screen devices and Microsoft Word and Excel. Proven written and verbal communication skills. Strong interpersonal skills. Ability to adapt to rapidly changing work environments and to shift priorities accordingly. Familiar with how to operate a computer system and email. Familiar with standard retail concepts and practices.
$27k-33k yearly est. 60d+ ago
Environmental Services Assistant Manager
Lebanon Veterans Home
Customer service supervisor job in Lebanon, OR
Job Description Role: Environmental Services Assistant Manager Join Healthcare Services Group (HCSG) as an Environmental Services (EVS) Assistant Manager, overseeing cleaning and sanitation services at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference! Responsibilities The EVS Assistant Manager is responsible for managing and supervising environmental services staff, ensuring cleanliness and sanitation standards are met in accordance with federal, state, and local regulations. Assist the EVS Manager in overseeing daily operations of the environmental services team to ensure high standards of cleanliness. Maintain accurate records of cleaning schedules, staff assignments, and inventory of supplies and equipment. Conduct training sessions for staff on cleaning techniques, safety procedures, and infection control measures. Effectively communicate with staff, residents, and facility management regarding operational needs and feedback. Ensure compliance with safety and sanitation policies, including using personal protective equipment (PPE). Perform quality inspections of cleaning tasks and provide constructive feedback to team members. Represent HCSG positively through courteous and cooperative interactions with supervisors, co-workers, clients, residents, and guests. Perform all other duties as assigned. Qualifications High school diploma or equivalent is required. Previous experience in environmental services, housekeeping, or facilities management is desired. Strong leadership and communication skills with the ability to manage and motivate a team. Knowledge of cleaning methods, materials, and safety regulations. Basic computer skills for record-keeping and report generation. Must comply with COVID-19 vaccination policies. Ability to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, and stand, bend, and walk for extended periods. Residency within the service area is required. Ready to Join Us? If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
$36k-63k yearly est. 4d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Eugene, OR?

The average customer service supervisor in Eugene, OR earns between $26,000 and $44,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Eugene, OR

$34,000

$26,00010%

$34,000Median

$44,00090%

What are the biggest employers of Customer Service Supervisors in Eugene, OR?

The biggest employers of Customer Service Supervisors in Eugene, OR are:

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Zippia Careers
Office and Administrative Industry
Customer Service Supervisor Jobs
Locations
Eugene, OR
Customer Service Supervisor Eugene, OR Jobs

Customer service supervisor jobs in Eugene, OR

Victim Services Manager

WN - Customer Service Supervisor

Customer Service Manager

Customer Service Manager

Bilingual Customer Service Analyst/Customer Service Analyst

Customer Service Associate, Part Time

Customer Service Associate, Part Time

HVAC Service Manager

Service Manager

Kendall Ford Service Manager

Call Center Manager

Team Supervisor

Customer Service Associate-Green Acres

Registration and Submission Review Services Manager

Loan Support Team Lead- Collateral

Guest Experience Associate

Appeals Clinical Team Lead

Groomer Team Lead

Distribution Center - Specialist

Environmental Services Assistant Manager

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Eugene, OR?

What are the biggest employers of Customer Service Supervisors in Eugene, OR?