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The differences between customer solutions specialists and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a customer engagement specialist. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $41,014 average annual salary of a customer engagement specialist.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Customer solutions specialists and customer engagement specialists have different pay scales, as shown below.
| Customer Solutions Specialist | Customer Engagement Specialist | |
| Average salary | $53,633 | $41,014 |
| Salary range | Between $30,000 And $95,000 | Between $25,000 And $64,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Washington | Massachusetts |
| Best paying company | Microsoft | NVIDIA |
| Best paying industry | - | Health Care |
There are a few differences between a customer solutions specialist and a customer engagement specialist in terms of educational background:
| Customer Solutions Specialist | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and customer engagement specialists' demographics:
| Customer Solutions Specialist | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |