Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer solutions specialists and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a customer relations representative. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $38,632 average annual salary of a customer relations representative.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Customer solutions specialists and customer relations representatives have different pay scales, as shown below.
| Customer Solutions Specialist | Customer Relations Representative | |
| Average salary | $53,633 | $38,632 |
| Salary range | Between $30,000 And $95,000 | Between $29,000 And $50,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | Washington | New Jersey |
| Best paying company | Microsoft | Cook Children's Medical Center |
| Best paying industry | - | Finance |
There are a few differences between a customer solutions specialist and a customer relations representative in terms of educational background:
| Customer Solutions Specialist | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and customer relations representatives' demographics:
| Customer Solutions Specialist | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |