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The differences between customer solutions specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a customer relations specialist. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Customer solutions specialists and customer relations specialists have different pay scales, as shown below.
| Customer Solutions Specialist | Customer Relations Specialist | |
| Average salary | $53,633 | $37,827 |
| Salary range | Between $30,000 And $95,000 | Between $27,000 And $52,000 |
| Highest paying City | San Francisco, CA | Columbia, MD |
| Highest paying state | Washington | Massachusetts |
| Best paying company | Microsoft | Deloitte |
| Best paying industry | - | Automotive |
There are a few differences between a customer solutions specialist and a customer relations specialist in terms of educational background:
| Customer Solutions Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and customer relations specialists' demographics:
| Customer Solutions Specialist | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |