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The differences between customer solutions specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a customer retention specialist. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $33,422 average annual salary of a customer retention specialist.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.
Customer solutions specialists and customer retention specialists have different pay scales, as shown below.
| Customer Solutions Specialist | Customer Retention Specialist | |
| Average salary | $53,633 | $33,422 |
| Salary range | Between $30,000 And $95,000 | Between $26,000 And $42,000 |
| Highest paying City | San Francisco, CA | - |
| Highest paying state | Washington | - |
| Best paying company | Microsoft | - |
| Best paying industry | - | - |
There are a few differences between a customer solutions specialist and a customer retention specialist in terms of educational background:
| Customer Solutions Specialist | Customer Retention Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and customer retention specialists' demographics:
| Customer Solutions Specialist | Customer Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 42.4% Female, 57.6% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |