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The differences between customer solutions specialists and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a customer service liaison. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $36,143 average annual salary of a customer service liaison.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Customer solutions specialists and customer service liaisons have different pay scales, as shown below.
| Customer Solutions Specialist | Customer Service Liaison | |
| Average salary | $53,633 | $36,143 |
| Salary range | Between $30,000 And $95,000 | Between $27,000 And $47,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Washington | California |
| Best paying company | Microsoft | Pwc |
| Best paying industry | - | Technology |
There are a few differences between a customer solutions specialist and a customer service liaison in terms of educational background:
| Customer Solutions Specialist | Customer Service Liaison | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and customer service liaisons' demographics:
| Customer Solutions Specialist | Customer Service Liaison | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 35.5% Female, 64.5% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |