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The differences between customer solutions specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a resolution specialist. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a resolution specialist are patients, phone calls, and appeals.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Customer solutions specialists and resolution specialists have different pay scales, as shown below.
| Customer Solutions Specialist | Resolution Specialist | |
| Average salary | $53,633 | $38,984 |
| Salary range | Between $30,000 And $95,000 | Between $26,000 And $57,000 |
| Highest paying City | San Francisco, CA | Ewing, NJ |
| Highest paying state | Washington | Connecticut |
| Best paying company | Microsoft | IBM |
| Best paying industry | - | Finance |
There are a few differences between a customer solutions specialist and a resolution specialist in terms of educational background:
| Customer Solutions Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and resolution specialists' demographics:
| Customer Solutions Specialist | Resolution Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |