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The differences between customer solutions specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer solutions specialist and a service specialist. Additionally, a customer solutions specialist has an average salary of $53,633, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for a customer solutions specialist include customer solutions, work ethic and product knowledge. The most important skills for a service specialist are patients, social work, and criminal justice.
A customer solutions specialist is responsible for assisting customers with their inquiries and concerns, resolving technical issues and complaints, and implementing solutions for the best customer experience. Customer solutions specialists instruct the customers for the resolutions, guiding them according to instructions, and writing resolution reports for reference. They also promote the company's goods and services depending on the customers' needs, as well as processing orders and payments. A customer solutions specialist must have excellent organizational and communication skills, especially with multitasking, to update customers' information in the database while listening to their concerns.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Customer solutions specialists and service specialists have different pay scales, as shown below.
| Customer Solutions Specialist | Service Specialist | |
| Average salary | $53,633 | $44,150 |
| Salary range | Between $30,000 And $95,000 | Between $27,000 And $71,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | Washington | Massachusetts |
| Best paying company | Microsoft | Ropes & Gray |
| Best paying industry | - | Technology |
There are a few differences between a customer solutions specialist and a service specialist in terms of educational background:
| Customer Solutions Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer solutions specialists' and service specialists' demographics:
| Customer Solutions Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 41.4% Female, 58.6% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 12.3% Unknown, 5.6% Hispanic or Latino, 18.2% Asian, 6.8% White, 56.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |