Delinquency counselor jobs near me - 13 jobs

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Work Location: This is a remote/work from home position. Compensation: $15-16/hour Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone. * Accurately assess the consumer's financial condition by conducting thorough inquiries. * Determine the reason for delinquency and find creative solutions to resolve the situation. * Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances. * Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures. * Adhere to the State and Federal regulations pertaining to collection activities. * Meet corporate standards for call quality assurance and structure. Qualifications * Outgoing, assertive, competitive, persuasive * Enjoys dealing with the public * Possesses or is capable of acquiring superb negotiation skills * Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone. * Is able to work a flexible schedule which may include weekends. * Must have a high school diploma, some college preferred For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

**Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Buffalo, New York Office three (3) days per week. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary : The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment. Essential Duties & Responsibilities: The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives. Ensure effective decisions are made in the best interest of the client requirements and expectations. Demonstrates the right judgment that is within authority and scope of work Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable Resolve complex issues Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe. Skip-Tracing - to assist in locating & contacting consumers and businesses Meet daily, weekly and monthly goals as set by management at ConServe. Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management. Achieve a high level of resolution with a compliant and customer centric approach Record Maintenance - proper management & updating of system to maximize contacts Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program Non-Essential Duties & Responsibilities: Other duties as assigned Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection. Consistent, proven twelve-month performance history. Documented successful debt collection performance records The ability to work onsite three days per week and can work remotely the remaining two days. Current or recent student loan debt collection experience preferred. Business to Business asset recovery, sales, marketing or other B2B related skills preferred Strong organizational and time management skills. Attention to detail. Ability to act independently to resolve problems. The ability to work the required scheduled shift. Fluent in conversational English and ability to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional. manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance. Ability to obtain and maintain State Collections Licensure U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift) Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift) Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC, d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, extension: 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The primary function of the Student Loan Counselor (SLC) is curing delinquent student borrower accounts, preventing their default and maintaining the assigned cohort rates within the acceptable standards established by Senior Management of Kaplan. To accomplish this objective, the SLC will contact and counsel out-of-school student borrowers, assisting them with the best options for their condition, obtaining the needed forms and information; and forwarding that information to the 3rd parties who actually update the students accounts. Key Job Responsibilities: * Place outbound calls, send letters, and send emails to contact delinquent borrowers and advise them of their repayment responsibility and options. * Receive phone calls from students, answering their questions regarding their loans and repayment options. * Counsel borrowers regarding the requirements for deferment, forbearance, rehabilitation. * Obtain completed deferment and forbearance forms from borrowers and submit them to the appropriate servicers in accordance with department guidelines. * Track and report contact and cure activities in accordance with departmental guidelines. * Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements. * Achieve the weekly, monthly and quarterly cure and activities goals set by management. * Act as liaison between the student borrower and the loan servicer to obtain verbal forbearances and to update borrower information. * Skip-trace borrowers and update student database (CampusVue) with new demographics. * Cooperate with quality assurance in all review and process refinement activities. * Assist in the confirmation / research of cures obtained from 3rd party cohort servicers. * Complete other duties, as assigned. Minimum Qualifications: * Associate degree required; Bachelor's degree preferred * 2+ years' experience and/or training * Call center experience in default management and/or consumer loan collections * Fundamental skill level in MS-Excel * Accurate recall and input of data * Excellent customer service skills * Strong oral and written communication skills * Attentive to details and listens well * Ability to maintain confidentiality of sensitive data * Ability to spend long periods of time on the telephone and follow a script * Self-starting and able to work consistently without direct supervision * Ability to interact in a professional manner with borrowers and co-workers * Ability to explain options clearly to borrowers * Must be able to work evening and weekend shifts as necessary or assigned Beyond base salary, our comprehensive total rewards package includes: * Remote work provides a flexible work/life balance * Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) * Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members * Comprehensive health benefits new hire eligibility starts on day 1 of employment * Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here. At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws. #LI-Remote #LI-NMB Location Remote/Nationwide, USA Additional Locations Employee Type Employee Job Functional Area Student Financial Services Business Unit 00091 Kaplan Higher ED Diversity & Inclusion Statement: Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws.

At ACCC, we empower employees to grow in a mission-driven environment where contributions are valued. We offer flexible schedules, top-tier benefits, and remote work options, allowing you to build a career that fits your lifestyle. Every interaction counts, and we recognize that exceptional service starts with exceptional people. We celebrate dedication and commitment to going above and beyond for our customers. Join a team where flexibility, fulfillment, and impact are at the heart of everything we do. We are a nationally recognized, award-winning non-profit dedicated to helping people take control of their finances and get out of debt through counseling and education. We've been named Top Places to Work 2022 winner and received the BBB Award in 2021 & 2022. As a Credit Counselor, you'll provide support to people across the country facing financial crises, credit challenges, or debt issues. You'll help clients gain a clear understanding of their situation and guide them toward the best possible solutions. We're hiring remote credit counselors with flexible hours, including Saturdays. What You Bring Comfortable and professional on the phone-strong telephone skills are a must Proven ability to build and maintain customer relationships Background in customer service and handling client needs with care Clear, concise communication skills, both written and verbal Sales experience and a drive to meet or exceed goals Position Schedule Tuesday-Saturday, 2:30- 10:30pm EST. Full-time Credit Counselors receive ACCC's Top-Tier Benefits Package, including: Affordable Medical, Dental, and Vision Insurance Life Insurance 401K Matching Long-Term & Short-Term Disability Generous PTO, Paid Holidays Employee Wellness Program Remote Work from Home Requirements: Internet: Hard Wired internet. This means you can use an ethernet cable to connect to a modem. Internet speed requirement of 2000 Mbps for single person residence, and 400 Mbps for residence with 2 or more people Caregiving Remote work from home is not a replacement for caregiving, children, or elder care. You are unable to to be a primary caregiver during working hours. In addition to a competitive base salary, this role offers the opportunity to earn a monthly performance-based bonus. Your hard work and results will be rewarded, giving you the chance to increase your earnings each month!

Primary Office Location:250 East Broad Street Suite 1720. Columbus, Ohio. 43215.Join our team. Make a difference - for us and for your future. Mortgage Banking Consultant Business Unit: Mortgage Administration Reports to: Varies based on assignment Position Overview: This position is primarily responsible for originating residential mortgage loans through internal and external referral sources. Responsible for building and maintaining strong internal and external referral relationships, counseling mortgage customers around solutions to their lending needs, providing excellent customer service, and supporting all key channel initiatives and sales activities. ( Cross Sell Initiatives, External Sales Activities, Customer Satisfaction Results, and Loan Quality.) Responsible for meeting or exceeding personal production and strategic activity goals. Primary Responsibilities: Builds relationships with internal and external referral sources through key sales strategies and activities to achieve expected performance goals. Counsels customers on lending options and solutions to meet their needs. Supports and facilitates key banking partnerships. Provides excellent service and supports an outstanding customer mortgage experience. Effectively manages loan pipeline to meet key milestones such as delivering initial documentation, closing dates, rate expiration dates, pricing, and compliance related expectations. Provides feedback to management on process efficiencies, relationship processing performance, and overall customer experience for relationship processing partner. Assists with recruiting and hiring of support team members as needed. Performs other related duties and projects as assigned. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 3 Skills Required to Perform the Primary Responsibilities of this Position: Excellent customer service skills Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Ability to use general office equipment Ability to use a personal computer and job-related software MS Word - Basic Level MS Excel - Basic Level MS PowerPoint - Basic Level BS or BA degree preferred. Must possess a Nationwide Mortgage Licensing System and Registry identifier. Experience with Easylender, Uni-form and Genesis. Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: N/A Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A Equal Employment Opportunity (EEO): It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The primary function of the Student Loan Counselor (SLC) is curing delinquent student borrower accounts, preventing their default and maintaining the assigned cohort rates within the acceptable standards established by Senior Management of Kaplan. To accomplish this objective, the SLC will contact and counsel out-of-school student borrowers, assisting them with the best options for their condition, obtaining the needed forms and information; and forwarding that information to the 3rd parties who actually update the students accounts. Key Job Responsibilities: Place outbound calls, send letters, and send emails to contact delinquent borrowers and advise them of their repayment responsibility and options. Receive phone calls from students, answering their questions regarding their loans and repayment options. Counsel borrowers regarding the requirements for deferment, forbearance, rehabilitation. Obtain completed deferment and forbearance forms from borrowers and submit them to the appropriate servicers in accordance with department guidelines. Track and report contact and cure activities in accordance with departmental guidelines. Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements. Achieve the weekly, monthly and quarterly cure and activities goals set by management. Act as liaison between the student borrower and the loan servicer to obtain verbal forbearances and to update borrower information. Skip-trace borrowers and update student database (CampusVue) with new demographics. Cooperate with quality assurance in all review and process refinement activities. Assist in the confirmation / research of cures obtained from 3rd party cohort servicers. Complete other duties, as assigned. Minimum Qualifications: Associate degree required; Bachelor's degree preferred 2+ years' experience and/or training Call center experience in default management and/or consumer loan collections Fundamental skill level in MS-Excel Accurate recall and input of data Excellent customer service skills Strong oral and written communication skills Attentive to details and listens well Ability to maintain confidentiality of sensitive data Ability to spend long periods of time on the telephone and follow a script Self-starting and able to work consistently without direct supervision Ability to interact in a professional manner with borrowers and co-workers Ability to explain options clearly to borrowers Must be able to work evening and weekend shifts as necessary or assigned Beyond base salary, our comprehensive total rewards package includes: - Remote work provides a flexible work/life balance - Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) - Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members - Comprehensive health benefits new hire eligibility starts on day 1 of employment - Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here. At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws. #LI-Remote #LI-NMB Location Remote/Nationwide, USA Additional Locations Employee Type Employee Job Functional Area Student Financial Services Business Unit 00091 Kaplan Higher ED Diversity & Inclusion Statement: Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws.

Full-time Description The Credit Counselor manages delinquent accounts by contacting members, analyzing financial situations, and recommending solutions to resolve defaults. This role requires proficiency in core systems and collections platforms, accurate documentation of collection efforts, and processing of claims and extension requests. The position promotes member education, ensures compliance with regulations, and contributes to departmental and organizational success through teamwork and proactive problem-solving. Join Our Team at Del Norte Credit Union! We're more than a financial institution, we're a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning. Location This remote position is open to candidates who currently reside in the state of New Mexico only. Applicants that reside in the Santa Fe or Espanola areas may be eligible for a hybrid work arrangement. Applicants outside of these local areas may be considered for fully remote work. NOTE: Training for the first month will be held in Espanola, NM. Candidates residing outside the Santa Fe or Espanola area will be required to travel; mileage reimbursement will be provided. Essential Functions & Responsibilities Level I: Demonstrate a working knowledge of the applicable core system, including loan, deposit, and collections platforms. Informs management of trends in underwriting contributing to delinquent/charge off loans. Contacts delinquent account holders to cure defaults; utilizes various skip tracing tools, and maintains accurate files, and ensures accurate and timely documentation of all collection efforts. Analyzes financial situation of delinquent borrowers to include credit bureau reports and provides sound recommendation for solutions to successfully resolve delinquencies. Processes insurance, disability, credit life, and whole loss claims. Process all member extension requests. Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU's mission of improving lives while meeting and/or exceeding established member education goals. Work effectively in a team environment contributing to the success of the department and organization. Comply with all regulations, policies, security procedures, and complete all mandatory annual compliance courses. Performs other related job duties as assigned. Level II ( to include Level I requirements): Accurately update credit bureau reporting when applicable Recommends accounts for further action including workouts, legal and charge offs. Maintains a working knowledge of Chapter 7 and 13 Bankruptcies and processes basic bankruptcy claims. Maintain a working knowledge of Repossessions up to and including Liquidation. Salary Level I: $19.80 - $24.76 per hour Level II: $22.08 - $27.60 per hour New hires are typically brought in between the range minimum and maximum based on qualifications, internal equity, and budget Benefits Medical, Dental and Vision insurance. 401(k) - Traditional or Roth Spanish Speaking Incentive Paid Time Off Eleven paid holidays/year Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs. Requirements Experience One year to three years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Professional appearance and demeanor. Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values. Conduct themselves and members fairly, ethically, and with confidence. Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities. Handles sensitive information with complete confidentiality and professionalism. Must have good communication and PC skills. Critical thinker and effective problem solver. Attention to detail. Collaborative service skills. Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations. Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications. Physical Requirements May require sitting for extended periods of time.

*Commercial or relevant 3rd party debt collection experience and documented successful collection performance required.* The Sr. Commercial Debt Counselor role manages and collects delinquent business accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment. Essential Duties & Responsibilities: The Sr. Commercial Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work The Sr. Commercial Debt Counselor will address business collection/accounts receivable issues and assist with special projects based on departmental goals and objectives. Ensure effective decisions are made in the best interest of the client requirements and expectations. Demonstrates the right judgment that is within authority and scope of work Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable Strong communication skills to work effectively with Business CFO's, Controllers, Presidents and Finance/Accounting teams. Resolve complex issues. Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe. Skip-Tracing - to assist in locating & contacting consumers and businesses. Meet daily, weekly and monthly goals as set by management at ConServe. Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management. Achieve a high level of resolution with a compliant and customer centric approach. Record Maintenance - proper management & updating of system to maximize contacts. Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program. Non-Essential Duties & Responsibilities: Other duties as assigned Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: One (1) year of ConServe collections experience or five (5) years of relevant/commercial 3rd party debt collection experience. Consistent, proven twelve-month performance history. Documented successful debt collection performance records Strong organizational and time management skills. Attention to detail. Ability to act independently to resolve problems. The ability to work 8 hour shifts Monday through Friday consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm EST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12:00 pm EST - 9:00 pm EST. Fluent in conversational English and ability to proficiently read and write English. Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution. Business to Business asset recovery, sales, marketing or other B2B related skills preferred. Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Ability to work in a positive, collaborative manner with coworkers. Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. The ability to telework. A teleworker is defined as an employee who works for ConServe from a home, or other remote office, for all of the regularly scheduled work week. A teleworker uses telecommunication technologies, including, but not limited to, soft telephones, virtual facsimiles, computers, electronic mail, and remote Internet connections to access work remotely on a pre-determined basis A secure internet connection, to plug in ConServe equipment into a hardline Ethernet port A private work area in which work activities can be conducted Ability to obtain and maintain Government Security Clearance. Ability to obtain and maintain State Collections Licensure. U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift) Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift) Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The primary function of the Student Loan Counselor (SLC) is curing delinquent student borrower accounts, preventing their default and maintaining the assigned cohort rates within the acceptable standards established by Senior Management of Kaplan. To accomplish this objective, the SLC will contact and counsel out-of-school student borrowers, assisting them with the best options for their condition, obtaining the needed forms and information; and forwarding that information to the 3rd parties who actually update the students accounts. Key Job Responsibilities: Place outbound calls, send letters, and send emails to contact delinquent borrowers and advise them of their repayment responsibility and options. Receive phone calls from students, answering their questions regarding their loans and repayment options. Counsel borrowers regarding the requirements for deferment, forbearance, rehabilitation. Obtain completed deferment and forbearance forms from borrowers and submit them to the appropriate servicers in accordance with department guidelines. Track and report contact and cure activities in accordance with departmental guidelines. Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements. Achieve the weekly, monthly and quarterly cure and activities goals set by management. Act as liaison between the student borrower and the loan servicer to obtain verbal forbearances and to update borrower information. Skip-trace borrowers and update student database (CampusVue) with new demographics. Cooperate with quality assurance in all review and process refinement activities. Assist in the confirmation / research of cures obtained from 3rd party cohort servicers. Complete other duties, as assigned. Minimum Qualifications: Associate degree required; Bachelor's degree preferred 2+ years' experience and/or training Call center experience in default management and/or consumer loan collections Fundamental skill level in MS-Excel Accurate recall and input of data Excellent customer service skills Strong oral and written communication skills Attentive to details and listens well Ability to maintain confidentiality of sensitive data Ability to spend long periods of time on the telephone and follow a script Self-starting and able to work consistently without direct supervision Ability to interact in a professional manner with borrowers and co-workers Ability to explain options clearly to borrowers Must be able to work evening and weekend shifts as necessary or assigned Beyond base salary, our comprehensive total rewards package includes: - Remote work provides a flexible work/life balance - Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) - Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members - Comprehensive health benefits new hire eligibility starts on day 1 of employment - Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here. At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws. #LI-Remote #LI-NMB Location Remote/Nationwide, USA Additional Locations Employee Type Employee Job Functional Area Student Financial Services Business Unit 00091 Kaplan Higher ED Diversity & Inclusion Statement: Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws.

At ACCC, we empower employees to grow in a mission-driven environment where contributions are valued. We offer flexible schedules, top-tier benefits, and remote work options, allowing you to build a career that fits your lifestyle. Every interaction counts, and we recognize that exceptional service starts with exceptional people. We celebrate dedication and commitment to going above and beyond for our customers. Join a team where flexibility, fulfillment, and impact are at the heart of everything we do. We are a nationally recognized, award-winning non-profit dedicated to helping people take control of their finances and get out of debt through counseling and education. We've been named Top Places to Work 2022 winner and received the BBB Award in 2021 & 2022. As a Credit Counselor, you'll provide support to people across the country facing financial crises, credit challenges, or debt issues. You'll help clients gain a clear understanding of their situation and guide them toward the best possible solutions. We're hiring remote credit counselors with flexible hours, including Saturdays. What You Bring Comfortable and professional on the phone-strong telephone skills are a must Proven ability to build and maintain customer relationships Background in customer service and handling client needs with care Clear, concise communication skills, both written and verbal Sales experience and a drive to meet or exceed goals Position Schedule Tuesday-Saturday, 2:30- 10:30pm EST. Full-time Credit Counselors receive ACCC's Top-Tier Benefits Package, including: Affordable Medical, Dental, and Vision Insurance Life Insurance 401K Matching Long-Term & Short-Term Disability Generous PTO, Paid Holidays Employee Wellness Program Remote Work from Home Requirements: Internet: Hard Wired internet. This means you can use an ethernet cable to connect to a modem. Internet speed requirement of 2000 Mbps for single person residence, and 400 Mbps for residence with 2 or more people Caregiving Remote work from home is not a replacement for caregiving, children, or elder care. You are unable to to be a primary caregiver during working hours. In addition to a competitive base salary, this role offers the opportunity to earn a monthly performance-based bonus. Your hard work and results will be rewarded, giving you the chance to increase your earnings each month! We are looking for Credit Counselors to work Tuesday through Saturday, 2:30- 10:30pm EST.

**Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Fairport, New York Office three (3) days per week. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary : The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment. Essential Duties & Responsibilities: The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives. Ensure effective decisions are made in the best interest of the client requirements and expectations. Demonstrates the right judgment that is within authority and scope of work Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable Resolve complex issues Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe. Skip-Tracing - to assist in locating & contacting consumers and businesses Meet daily, weekly and monthly goals as set by management at ConServe. Daily Productivity - Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management. Achieve a high level of resolution with a compliant and customer centric approach Record Maintenance - proper management & updating of system to maximize contacts Adherence to ConServe's Blueprint Quality Management System, Code of Conduct, and Compliance Program Non-Essential Duties & Responsibilities: Other duties as assigned Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection. Consistent, proven twelve-month performance history. Documented successful debt collection performance records The ability to work onsite three days per week and can work remotely the remaining two days. Current or recent student loan debt collection experience preferred. Business to Business asset recovery, sales, marketing or other B2B related skills preferred Strong organizational and time management skills. Attention to detail. Ability to act independently to resolve problems. The ability to work the required scheduled shift. Fluent in conversational English and ability to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional. manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance. Ability to obtain and maintain State Collections Licensure U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8-, 9-, or 10-hour shift) Ability to talk and listen on a phone for your entire work shift (8-, 9-, or 10-hour shift) Ability to type on a computer for your entire work shift (8-, 9-, or 10-hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC, d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, extension: 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace

ConServe is looking for outgoing, professional, creative-types with business to business experience (i.e. commercial real estate, insurance sales, etc.) to work in a highly competitive, fast-paced environment managing and collecting on delinquent business accounts. This role offers a base pay plus monthly bonus opportunity ranging from $1,500 - $5,000+ based on performance. **Please note - this posting is only for candidates that reside in Texas, Georgia, Alabama, Missouri, North Carolina, North Dakota, South Carolina, Indiana, Tennessee, Florida, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY, Rochester, NY area. Applications from those outside of these areas will not be considered. This is a remote work opportunity. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom . We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? · Performance-based monthly bonus opportunity · Award-winning benefits packages · Flexible schedules · Growth opportunities · Repeatedly named one of the Best Places to Work in Collections · Two-time recipient of the Better Business Bureau's Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team. Essential Duties & Responsibilities: Obtain information from Consumers in order to determine current financial situation and determine solutions Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily Gather proper documentation from Consumers and maintain appropriate follow-up Meet daily, weekly and monthly goals as set by management at ConServe Daily Productivity - all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment. Monthly Recoveries - must achieve ConServe's monthly targeted performance objectives for collections. Record Maintenance - proper management & updating of system to maximize contacts Skip-Tracing - to assist in locating & contacting consumers or businesses Adherence to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program Education Requirement: High School Diploma or GED Associates or Bachelor's Degree preferred Skills/ Requirements: Business to business experience (i.e. commercial real estate, insurance sales, etc.) or prior recent debt collection experience preferred. The ability to work 8-hour shifts, Monday through Friday, consisting of three (3) days starting between 8:00 am EST and 9:00am EST and ending between 5:00 pm EST and 6:00 pm EST until clearance is approved two (2) evenings Noon EST - 9:00 pm EST. Once you move into the department (after you receive clearance), you must have the ability to work five 8-hour shifts, Monday through Friday starting between 8:00 am EST and 9:00 am EST. Fluent in conversational English and abiity to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet. Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness. Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment. Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process). Ability to obtain and maintain State Collections Licensure U.S. Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States. No conflicts of interest with ConServe or our Clients. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law. Occasionally lift and/or move up to 25 pounds. Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift) Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift) Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift) Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position. MISSION STATEMENT: ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole. Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements. Continental Service Group, LLC., d/b/a ConServe endeavors to make ******************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: ************, option 7 or by emailing: *********************. Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status. ConServe is a Drug Free Workplace