Director, customer relations vs communications lead

The differences between directors, customer relations and communications leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a director, customer relations, becoming a communications lead takes usually requires 4-6 years. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $96,988 average annual salary of a communications lead.

The top three skills for a director, customer relations include customer relations, leveraged and government relations. The most important skills for a communications lead are project management, strategic communications, and HR.

Director, customer relations vs communications lead overview

	Director, Customer Relations	Communications Lead
Yearly salary	$134,672	$96,988
Hourly rate	$64.75	$46.63
Growth rate	8%	12%
Number of jobs	26,470	20,413
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 72%
Average age	42	45
Years of experience	4	6

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

What does a communications lead do?

The global senior program manager acts as a coordinator for the organization's projects and performs various tasks including supervision, account management, daily staff assignments, budget planning, cost control, and tracking program expenses by collaborating with various global departments to enhance all global programs. He/she should have excellent analytical, decision-making, leadership, and organization skills and knowledge about project management to be able to oversee and organize activities to ensure its compliance with the organization's goals.

Director, customer relations vs communications lead salary

Directors, customer relations and communications leads have different pay scales, as shown below.

	Director, Customer Relations	Communications Lead
Average salary	$134,672	$96,988
Salary range	Between $91,000 And $197,000	Between $67,000 And $139,000
Highest paying City	Carson City, NV	San Francisco, CA
Highest paying state	Nevada	California
Best paying company	California Resources	Meta
Best paying industry	Manufacturing	Internet

Differences between director, customer relations and communications lead education

There are a few differences between a director, customer relations and a communications lead in terms of educational background:

	Director, Customer Relations	Communications Lead
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 72%
Most common major	Business	Business
Most common college	Stanford University	University of Pennsylvania

Director, customer relations vs communications lead demographics

Here are the differences between directors, customer relations' and communications leads' demographics:

	Director, Customer Relations	Communications Lead
Average age	42	45
Gender ratio	Male, 46.1% Female, 53.9%	Male, 41.4% Female, 58.6%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 14.0% Asian, 5.1% White, 62.8% American Indian and Alaska Native, 0.9%
LGBT Percentage	16%	14%

Differences between director, customer relations and communications lead duties and responsibilities

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Communications lead example responsibilities.

Lead content migration of old intranet to new SharePoint platform.
Manage editorial calendar and writing content for digital assets including intranet and external web.
Lead copywriting for newly launch Chinese language website LeEco.com/Chinese to attract Chinese American customers.
Manage intranet content, with responsibility for project news, executive visibility, community activities, educational outreach.
Manage and overseen housing operations, administration of HUD programs, supervise maintenance and/or improvements of residential properties.
Serve as SharePoint site administrator, creating intranet, surveys and resource repository.

Director, customer relations vs communications lead skills

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

Common communications lead skills

Project Management, 9%
Strategic Communications, 6%
HR, 5%
Customer Service, 5%
Community Outreach, 4%
Digital Marketing, 4%

Director, Customer Relations vs. similar jobs

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Director, Customer Relations related jobs

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Director, Customer Relations
Director, Customer Relations vs Communications Lead

Updated January 8, 2025

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