Director, customer relations vs community development director

The differences between directors, customer relations and community development directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director, customer relations and a community development director. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $109,396 average annual salary of a community development director.

The top three skills for a director, customer relations include customer relations, leveraged and government relations. The most important skills for a community development director are economic development, oversight, and project management.

Director, customer relations vs community development director overview

	Director, Customer Relations	Community Development Director
Yearly salary	$134,672	$109,396
Hourly rate	$64.75	$52.59
Growth rate	8%	8%
Number of jobs	26,470	66,252
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 70%
Average age	42	42
Years of experience	4	4

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

What does a community development director do?

The job of a community development director is to manage and direct the management and planning initiatives for a community or city organization. Your duties will include collaborating with community partners in developing strategies to improve the community, architectural and economic initiatives, monitoring budgets for department initiatives, and participating in business development efforts. As a community development director, it is your responsibility to develop and maintain the community development department's short- and long-term developmental goals. It is also your duty to develop and coordinate marketing strategies for economic development.

Director, customer relations vs community development director salary

Directors, customer relations and community development directors have different pay scales, as shown below.

	Director, Customer Relations	Community Development Director
Average salary	$134,672	$109,396
Salary range	Between $91,000 And $197,000	Between $70,000 And $169,000
Highest paying City	Carson City, NV	San Jose, CA
Highest paying state	Nevada	California
Best paying company	California Resources	Bazaarvoice
Best paying industry	Manufacturing	Manufacturing

Differences between director, customer relations and community development director education

There are a few differences between a director, customer relations and a community development director in terms of educational background:

	Director, Customer Relations	Community Development Director
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 70%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Director, customer relations vs community development director demographics

Here are the differences between directors, customer relations' and community development directors' demographics:

	Director, Customer Relations	Community Development Director
Average age	42	42
Gender ratio	Male, 46.1% Female, 53.9%	Male, 38.6% Female, 61.4%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 5.7% Unknown, 4.6% Hispanic or Latino, 8.9% Asian, 5.1% White, 75.3% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director, customer relations and community development director duties and responsibilities

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Community development director example responsibilities.

Manage organization s membership program by implementing annual membership drives and appeals.
Support documentation activities for FDA audits & manage integration activities for acquisitions.
Provide oversight and leadership to HUD fund rehab lending and grant programs, housing counseling and financial fitness training.
Write grants, speeches, e-blasts, and appeals on social media and websites for non-profits and political campaigns.
Ensure target ROI with feasibility studies on potential acquisitions, identifying optimum projects requiring rezoning and entitlement approvals for development.
Craft innovative plan for rebranding agency image; plan and implement new outreach focusing on culturally aware approaches.

Director, customer relations vs community development director skills

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

Common community development director skills

Economic Development, 6%
Oversight, 6%
Project Management, 5%
Press Releases, 5%
Community Outreach, 5%
Program Development, 4%

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Director, Customer Relations
Director, Customer Relations vs Community Development Director

Updated January 8, 2025

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