Director, customer relations vs community relations manager

The differences between directors, customer relations and community relations managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director, customer relations and a community relations manager. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $71,899 average annual salary of a community relations manager.

The top three skills for a director, customer relations include customer relations, leveraged and government relations. The most important skills for a community relations manager are patients, medicare, and business development.

Director, customer relations vs community relations manager overview

	Director, Customer Relations	Community Relations Manager
Yearly salary	$134,672	$71,899
Hourly rate	$64.75	$34.57
Growth rate	8%	8%
Number of jobs	26,470	32,850
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 77%
Average age	42	42
Years of experience	4	4

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

What does a community relations manager do?

Community Relations Managers take care of the company's relationship with a specific community. Often, they are employed by a nonprofit organization, and they take care of the community that the organization serves. They are in charge of coordinating with community leaders to identify the people's needs, creating programs that would address these needs, and raising funds for their projects. Community Relations Managers oversee the implementation of the company's community projects. They manage the project's budget and workforce allocation. Community Relations Managers ensure that the good relationship between the company and the community is maintained at all times.

Director, customer relations vs community relations manager salary

Directors, customer relations and community relations managers have different pay scales, as shown below.

	Director, Customer Relations	Community Relations Manager
Average salary	$134,672	$71,899
Salary range	Between $91,000 And $197,000	Between $47,000 And $107,000
Highest paying City	Carson City, NV	Washington, DC
Highest paying state	Nevada	New Jersey
Best paying company	California Resources	NVIDIA
Best paying industry	Manufacturing	-

Differences between director, customer relations and community relations manager education

There are a few differences between a director, customer relations and a community relations manager in terms of educational background:

	Director, Customer Relations	Community Relations Manager
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 77%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Director, customer relations vs community relations manager demographics

Here are the differences between directors, customer relations' and community relations managers' demographics:

	Director, Customer Relations	Community Relations Manager
Average age	42	42
Gender ratio	Male, 46.1% Female, 53.9%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 6.1% Unknown, 4.7% Hispanic or Latino, 9.2% Asian, 5.1% White, 74.5% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director, customer relations and community relations manager duties and responsibilities

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Community relations manager example responsibilities.

Manage social networking, such as Facebook.
Plan and execute project grand openings and manage all social media platforms (Facebook/Twitter )
Manage the creation and display of both user-generate and resort-developed videos for YouTube.
Maintain strong working relationships across all departments to manage successful on-site opportunities, content and multimedia asset development and spokesperson requests.
Provide a strong database of community, affordable housing and economic development opportunities for bank to meet CRA goals.
Provide continuing education to patients and families regarding palliative/hospice care services and placement options.

Director, customer relations vs community relations manager skills

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

Common community relations manager skills

Patients, 19%
Medicare, 10%
Business Development, 8%
Community Events, 6%
Health Fairs, 5%
Local Community, 5%

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Executive Management Industry
Director, Customer Relations
Director, Customer Relations vs Community Relations Manager

Updated January 8, 2025

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