Director, customer relations vs customer relationship management consultant

The differences between directors, customer relations and customer relationship management consultants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a director, customer relations, becoming a customer relationship management consultant takes usually requires 4-6 years. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $97,795 average annual salary of a customer relationship management consultant.

The top three skills for a director, customer relations include customer relations, leveraged and government relations. The most important skills for a customer relationship management consultant are power bi, azure, and salesforce.

Director, customer relations vs customer relationship management consultant overview

	Director, Customer Relations	Customer Relationship Management Consultant
Yearly salary	$134,672	$97,795
Hourly rate	$64.75	$47.02
Growth rate	8%	9%
Number of jobs	26,470	125,333
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 68%
Average age	42	43
Years of experience	4	6

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

What does a customer relationship management consultant do?

A customer relationship management consultant is responsible for providing management solutions for clients to develop successful customer relationships. Customer relationship management consultants evaluate business requirements and plans and identify potential risks that may affect the reputation and stability of an organization in the market. They also review the company's services, find strengths and weaknesses, and recommend solutions to enhance customer satisfaction. A customer relationship management consultant must be highly organizational and communicative, especially in finding opportunities to boost the company's brand image and maximize operational productivity to support the customers' needs and concerns.

Director, customer relations vs customer relationship management consultant salary

Directors, customer relations and customer relationship management consultants have different pay scales, as shown below.

	Director, Customer Relations	Customer Relationship Management Consultant
Average salary	$134,672	$97,795
Salary range	Between $91,000 And $197,000	Between $73,000 And $131,000
Highest paying City	Carson City, NV	San Francisco, CA
Highest paying state	Nevada	California
Best paying company	California Resources	Square Enix
Best paying industry	Manufacturing	Retail

Differences between director, customer relations and customer relationship management consultant education

There are a few differences between a director, customer relations and a customer relationship management consultant in terms of educational background:

	Director, Customer Relations	Customer Relationship Management Consultant
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 68%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Director, customer relations vs customer relationship management consultant demographics

Here are the differences between directors, customer relations' and customer relationship management consultants' demographics:

	Director, Customer Relations	Customer Relationship Management Consultant
Average age	42	43
Gender ratio	Male, 46.1% Female, 53.9%	Male, 66.0% Female, 34.0%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 9.5% Unknown, 5.0% Hispanic or Latino, 10.6% Asian, 22.5% White, 52.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	16%	8%

Differences between director, customer relations and customer relationship management consultant duties and responsibilities

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Customer relationship management consultant example responsibilities.

Create several tasks, workflow rules, triggers, apex classes to achieve the complex business functionality in case management application.
Accomplish cross-Browser compatibility and simplicity through Jquery.
Utilize the developed custom screen to qualify/disqualify the leads and win/lost opportunities by suppressing out-of-box dialog windows.
Manage vendor relationships promotional programs, which include defining promotional offers, developing print and email collateral and providing ROI reporting.
Lead architecture, develop of predictive models & application develop of radiology-oncology executive dashboard and alerting services base on statistical calculations.
Consume external web service from .net for updating the SQL server.

Director, customer relations vs customer relationship management consultant skills

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

Common customer relationship management consultant skills

Power Bi, 6%
Azure, 6%
Salesforce, 6%
Customer Service, 6%
Customer Relationships, 5%
SQL Server, 5%

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Executive Management Industry
Director, Customer Relations
Director, Customer Relations vs Customer Relationship Management Consultant

Updated January 8, 2025

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