Director, customer relations vs director of client relations

The differences between directors, customer relations and directors of client relations can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director, customer relations and a director of client relations. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $116,480 average annual salary of a director of client relations.

The top three skills for a director, customer relations include customer relations, leveraged and government relations. The most important skills for a director of client relations are project management, client issues, and healthcare.

Director, customer relations vs director of client relations overview

	Director, Customer Relations	Director Of Client Relations
Yearly salary	$134,672	$116,480
Hourly rate	$64.75	$56.00
Growth rate	8%	8%
Number of jobs	26,470	63,226
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 74%
Average age	42	42
Years of experience	4	4

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

What does a director of client relations do?

A director of client relations is responsible for maintaining healthy business partnerships with clients, offering the company's quality services to boost brand awareness for the target audience on various market platforms. Directors of client relations identify the clients' needs, as well as their long-term goals, to strategize business techniques and project management procedures that would help the clients reach their maximum objectives. They also handle budget allocation for different teams, ensuring that each department receives adequate resources for operations.

Director, customer relations vs director of client relations salary

Directors, customer relations and directors of client relations have different pay scales, as shown below.

	Director, Customer Relations	Director Of Client Relations
Average salary	$134,672	$116,480
Salary range	Between $91,000 And $197,000	Between $82,000 And $163,000
Highest paying City	Carson City, NV	San Francisco, CA
Highest paying state	Nevada	Washington
Best paying company	California Resources	Cambridge Associates
Best paying industry	Manufacturing	Technology

Differences between director, customer relations and director of client relations education

There are a few differences between a director, customer relations and a director of client relations in terms of educational background:

	Director, Customer Relations	Director Of Client Relations
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 74%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Director, customer relations vs director of client relations demographics

Here are the differences between directors, customer relations' and directors of client relations' demographics:

	Director, Customer Relations	Director Of Client Relations
Average age	42	42
Gender ratio	Male, 46.1% Female, 53.9%	Male, 45.2% Female, 54.8%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 5.8% Unknown, 4.7% Hispanic or Latino, 9.0% Asian, 5.1% White, 75.1% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director, customer relations and director of client relations duties and responsibilities

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Director of client relations example responsibilities.

Manage social media such as Facebook and LinkedIn to network and gain more exposure to the firm.
Develop RFP responses, participate in sales presentations, and manage major existing accounts such as Wal-Mart and Exxon-Mobil.
Manage projects for extensive keyword research and develop a comprehensive SEO strategy.
Join sales team to help with SaaS transformation.
Design and implement sales and marketing strategies that introduce the organization into the national group Medicare market.
Develop KPI standards for collectors and sales team base upon clients needs to promote efficiency and collection results.

Director, customer relations vs director of client relations skills

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

Common director of client relations skills

Project Management, 9%
Client Issues, 7%
Healthcare, 6%
Account Management, 5%
Business Development, 5%
Client Relations, 4%

Director, Customer Relations vs. similar jobs

Director, Customer Relations related careers

Director, Customer Relations related jobs

What similar roles do

Zippia Careers
Executive Management Industry
Director, Customer Relations
Director, Customer Relations vs Director Of Client Relations

Updated January 8, 2025

Browse executive management jobs