Director, customer relations vs manager of corporate communications

The differences between directors, customer relations and managers of corporate communications can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director, customer relations and a manager of corporate communications. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $84,161 average annual salary of a manager of corporate communications.

The top three skills for a director, customer relations include customer relations, leveraged and government relations. The most important skills for a manager of corporate communications are corporate communications, press releases, and project management.

Director, customer relations vs manager of corporate communications overview

	Director, Customer Relations	Manager Of Corporate Communications
Yearly salary	$134,672	$84,161
Hourly rate	$64.75	$40.46
Growth rate	8%	8%
Number of jobs	26,470	34,908
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 80%
Average age	42	42
Years of experience	4	4

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

What does a manager of corporate communications do?

A manager of corporate communications is primarily responsible for overseeing the external and internal communications in a company, ensuring everything is running smoothly. They are also responsible for managing marketing communications and public relations, and even developing various marketing content. There are also instances where they must handle a company's social media platforms, review communication materials, and provide progress reports of different projects and programs. Furthermore, as a manager, it is essential to lead and encourage team members, all while implementing the company's policies and regulations.

Director, customer relations vs manager of corporate communications salary

Directors, customer relations and managers of corporate communications have different pay scales, as shown below.

	Director, Customer Relations	Manager Of Corporate Communications
Average salary	$134,672	$84,161
Salary range	Between $91,000 And $197,000	Between $57,000 And $122,000
Highest paying City	Carson City, NV	San Francisco, CA
Highest paying state	Nevada	California
Best paying company	California Resources	Meta
Best paying industry	Manufacturing	Manufacturing

Differences between director, customer relations and manager of corporate communications education

There are a few differences between a director, customer relations and a manager of corporate communications in terms of educational background:

	Director, Customer Relations	Manager Of Corporate Communications
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 80%
Most common major	Business	Communication
Most common college	Stanford University	University of Pennsylvania

Director, customer relations vs manager of corporate communications demographics

Here are the differences between directors, customer relations' and managers of corporate communications' demographics:

	Director, Customer Relations	Manager Of Corporate Communications
Average age	42	42
Gender ratio	Male, 46.1% Female, 53.9%	Male, 35.9% Female, 64.1%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 6.1% Unknown, 4.7% Hispanic or Latino, 9.2% Asian, 5.1% White, 74.5% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director, customer relations and manager of corporate communications duties and responsibilities

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Manager of corporate communications example responsibilities.

Lead rebranding, development and launch of new corporate website.
Manage internal SOX testing procedures for the payroll, benefits and compensation departments.
Define and manage CRM parameters for marketing intelligence and apply to positioning and messaging strategies for the business.
Manage content across multiple channels, including corporate website, social media, Intranet (using SharePoint) and company newsletter.
Lead major rebranding project for key subsidiary, gaining critical executive support and participation concurrent with a multi-million dollar cost restructuring.
Create Intranet web pages using HTML programming.

Director, customer relations vs manager of corporate communications skills

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

Common manager of corporate communications skills

Corporate Communications, 10%
Press Releases, 8%
Project Management, 6%
External Communications, 6%
Strategic Communications, 5%
Employee Engagement, 4%

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Director, Customer Relations
Director, Customer Relations vs Manager Of Corporate Communications

Updated January 8, 2025

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