Director, customer relations vs publication director

The differences between directors, customer relations and publication directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director, customer relations and a publication director. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $87,824 average annual salary of a publication director.

The top three skills for a director, customer relations include customer relations, leveraged and government relations. The most important skills for a publication director are website content, press releases, and government agencies.

Director, customer relations vs publication director overview

	Director, Customer Relations	Publication Director
Yearly salary	$134,672	$87,824
Hourly rate	$64.75	$42.22
Growth rate	8%	8%
Number of jobs	26,470	14,660
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 75%
Average age	42	42
Years of experience	4	4

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

What does a publication director do?

A publication director spearheads and oversees the operations of publishing establishments, ensuring efficiency and smooth workflow. They have the authority to make publication decisions, set goals, establish guidelines and timelines, delegate tasks and resources among teams, and develop strategies to optimize operations. They also monitor the workflow and the performance of the workforce, addressing issues and concerns if any arise. Moreover, a publication director leads and encourages staff to reach goals, all while implementing the company's policies and regulations, developing new ones as needed.

Director, customer relations vs publication director salary

Directors, customer relations and publication directors have different pay scales, as shown below.

	Director, Customer Relations	Publication Director
Average salary	$134,672	$87,824
Salary range	Between $91,000 And $197,000	Between $49,000 And $154,000
Highest paying City	Carson City, NV	Carson City, NV
Highest paying state	Nevada	Delaware
Best paying company	California Resources	Biogen
Best paying industry	Manufacturing	Media

Differences between director, customer relations and publication director education

There are a few differences between a director, customer relations and a publication director in terms of educational background:

	Director, Customer Relations	Publication Director
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 75%
Most common major	Business	Communication
Most common college	Stanford University	Massachusetts Institute of Technology

Director, customer relations vs publication director demographics

Here are the differences between directors, customer relations' and publication directors' demographics:

	Director, Customer Relations	Publication Director
Average age	42	42
Gender ratio	Male, 46.1% Female, 53.9%	Male, 44.8% Female, 55.2%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 5.7% Unknown, 4.6% Hispanic or Latino, 8.9% Asian, 5.0% White, 75.3% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director, customer relations and publication director duties and responsibilities

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Publication director example responsibilities.

Manage media relations, announcements, editorial placement, and speaking opportunities the organizations.
Promote expansion of Medicaid coverage at the federal and state level.
Create & maintain SEAPOWER Facebook page, where all online articles are place, driving page views back to the website.
Serve as representative to senior management team during community events and company spokesperson for division, including to nonprofit sector clients.
Draft pleadings and serve subpoenas.
Complete all investigative reports including incident reports, subpoenas, arrest warrants, and witness statements.

Director, customer relations vs publication director skills

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

Common publication director skills

Website Content, 12%
Press Releases, 11%
Government Agencies, 9%
Public Policy Issues, 6%
Government Relations, 5%
Pr Campaigns, 4%

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Executive Management Industry
Director, Customer Relations
Director, Customer Relations vs Publication Director

Updated January 8, 2025

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