Director, customer relations vs publications manager

The differences between directors, customer relations and publications managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a director, customer relations and a publications manager. Additionally, a director, customer relations has an average salary of $134,672, which is higher than the $94,155 average annual salary of a publications manager.

The top three skills for a director, customer relations include customer relations, leveraged and government relations. The most important skills for a publications manager are facebook, project management, and press releases.

Director, customer relations vs publications manager overview

	Director, Customer Relations	Publications Manager
Yearly salary	$134,672	$94,155
Hourly rate	$64.75	$45.27
Growth rate	8%	8%
Number of jobs	26,470	18,211
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 72%
Average age	42	42
Years of experience	4	4

What does a director, customer relations do?

Director of Customer Relations is responsible for leading the design and improvement of an organization's overall customer service experience. Their duties include developing customer service budget, driving customer service process improvements, implementing customer service agents, managing email and telephony customer service routing, and creating training programs for customer service staff. They are responsible for improving customer service performance metrics, overseeing key change management projects, and establishing a customer service roadmap. The Director of customer relations also helps in developing recruitment initiatives to attract top talents.

What does a publications manager do?

A publications manager specializes in devising strategies to optimize publication procedures, ensuring efficiency and smooth workflow. Their responsibilities include liaising with media and other external agencies, overseeing staff performances, setting objectives and guidelines, spearheading campaigns, handling licensing procedures, and participating in marketing operations. They may also address issues and concerns, resolving them promptly and efficiently. Furthermore, as a publication manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

Director, customer relations vs publications manager salary

Directors, customer relations and publications managers have different pay scales, as shown below.

	Director, Customer Relations	Publications Manager
Average salary	$134,672	$94,155
Salary range	Between $91,000 And $197,000	Between $66,000 And $133,000
Highest paying City	Carson City, NV	Menlo Park, CA
Highest paying state	Nevada	Nevada
Best paying company	California Resources	Meta
Best paying industry	Manufacturing	-

Differences between director, customer relations and publications manager education

There are a few differences between a director, customer relations and a publications manager in terms of educational background:

	Director, Customer Relations	Publications Manager
Most common degree	Bachelor's Degree, 65%	Bachelor's Degree, 72%
Most common major	Business	English
Most common college	Stanford University	Stanford University

Director, customer relations vs publications manager demographics

Here are the differences between directors, customer relations' and publications managers' demographics:

	Director, Customer Relations	Publications Manager
Average age	42	42
Gender ratio	Male, 46.1% Female, 53.9%	Male, 43.5% Female, 56.5%
Race ratio	Black or African American, 6.0% Unknown, 4.7% Hispanic or Latino, 9.1% Asian, 5.1% White, 74.6% American Indian and Alaska Native, 0.4%	Black or African American, 5.8% Unknown, 4.7% Hispanic or Latino, 8.9% Asian, 5.1% White, 75.2% American Indian and Alaska Native, 0.4%
LGBT Percentage	16%	16%

Differences between director, customer relations and publications manager duties and responsibilities

Director, customer relations example responsibilities.

Manage medical billing and serve as liaison between patient and insurance including Medicaid and Medicare as required.
Attend morning meeting daily and attend Medicare meetings weekly.
Assist with payroll and create excel spreadsheets to document all sales status and quotas.
Alert all departments through creating and delivering reports for guest preferences and VIP's.
Recognize all VIP and repeat guests by sending an amenity or upgrading room type.
Experience with QuickBooks in accounts receivable, accounts payable, payroll and daily bank deposits.

Publications manager example responsibilities.

Lead company-wide FDA compliance requirements documentation project.
Manage leading fashion editorial photography studio, including set and lighting design.
Implement processes and tools to satisfy FDA and ISO user documentation requirements.
Revolutionize tuberculosis (TB) program by conducting and monitoring an epidemiological risk assessment of the base's local community.
Assure compliance to regulatory requirements including FDA, MDD, ISO, BSI, UL, and other agencies.
Hire to evaluate and recommend solutions to facilitate migration of data to XML integrate information logistics system.

Director, customer relations vs publications manager skills

Common director, customer relations skills

Customer Relations, 16%
Leveraged, 11%
Government Relations, 5%
Press Releases, 5%
Payroll, 5%
Customer Complaints, 4%

Common publications manager skills

Facebook, 19%
Project Management, 15%
Press Releases, 10%
PowerPoint, 6%
Publicity Campaigns, 6%
Public Health, 6%

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Executive Management Industry
Director, Customer Relations
Director, Customer Relations vs Publications Manager

Updated January 8, 2025

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