Dispatch technician vs technician

The differences between dispatch technicians and technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a dispatch technician and a technician. Additionally, a technician has an average salary of $38,045, which is higher than the $34,469 average annual salary of a dispatch technician.

The top three skills for a dispatch technician include customer service, emergency calls and POS. The most important skills for a technician are patients, customer service, and patient care.

Dispatch technician vs technician overview

	Dispatch Technician	Technician
Yearly salary	$34,469	$38,045
Hourly rate	$16.57	$18.29
Growth rate	-4%	1%
Number of jobs	30,551	596,842
Job satisfaction	-	2
Most common degree	Associate Degree, 34%	Bachelor's Degree, 32%
Average age	43	40
Years of experience	2	2

What does a dispatch technician do?

A dispatch technician specializes in providing technical support to clients, particularly when it comes to network services. They primarily gather client information, identify their needs, sort out emergency and non-emergency calls, help clients troubleshoot issues, process requests, coordinating field technician services when necessary, and provide step-by-step instructions to solve problems. They may also call clients to follow-up on their requests and offer additional support, aiming for client satisfaction. Moreover, as a dispatch technician, it is essential to maintain records of all calls and transactions while adhering to guidelines and regulations.

What does a technician do?

Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.

Dispatch technician vs technician salary

Dispatch technicians and technicians have different pay scales, as shown below.

	Dispatch Technician	Technician
Average salary	$34,469	$38,045
Salary range	Between $27,000 And $43,000	Between $24,000 And $58,000
Highest paying City	-	San Jose, CA
Highest paying state	-	Hawaii
Best paying company	-	Microsoft
Best paying industry	-	Telecommunication

Differences between dispatch technician and technician education

There are a few differences between a dispatch technician and a technician in terms of educational background:

	Dispatch Technician	Technician
Most common degree	Associate Degree, 34%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Dispatch technician vs technician demographics

Here are the differences between dispatch technicians' and technicians' demographics:

	Dispatch Technician	Technician
Average age	43	40
Gender ratio	Male, 55.4% Female, 44.6%	Male, 75.2% Female, 24.8%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 9.4% Unknown, 4.2% Hispanic or Latino, 19.4% Asian, 4.9% White, 61.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	2%

Differences between dispatch technician and technician duties and responsibilities

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Technician example responsibilities.

Achieve multiple ASE certifications within first year of employment.
Implement and manage UHF radio base stations, repeaters, and command network, effectively linking all regional headquarters.
Manage telecommunications installation and repair for hospital Nortel network.
Maintain numerous automate scripts to assist in managing Linux systems.
Manage, troubleshot and repair multiple wireless technologies including fiber optic transmission switches.
Install peripherals including printers, fax machines, scanners, and smartphones.

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Dispatch technician vs technician skills

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%

Common technician skills

Patients, 16%
Customer Service, 14%
Patient Care, 8%
Hand Tools, 6%
Diagnosis, 5%
Preventative Maintenance, 4%

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Updated January 8, 2025

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