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Dispute specialist vs customer support specialist

The differences between dispute specialists and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dispute specialist and a customer support specialist. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $35,796 average annual salary of a dispute specialist.

The top three skills for a dispute specialist include debit, customer disputes and FCRA. The most important skills for a customer support specialist are customer support, phone calls, and compassion.

Dispute specialist vs customer support specialist overview

Dispute SpecialistCustomer Support Specialist
Yearly salary$35,796$39,470
Hourly rate$17.21$18.98
Growth rate-4%-4%
Number of jobs178,091259,592
Job satisfaction-1
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 49%
Average age4040
Years of experience1212

Dispute specialist vs customer support specialist salary

Dispute specialists and customer support specialists have different pay scales, as shown below.

Dispute SpecialistCustomer Support Specialist
Average salary$35,796$39,470
Salary rangeBetween $23,000 And $54,000Between $28,000 And $55,000
Highest paying City-Washington, DC
Highest paying state-Rhode Island
Best paying company-Micron Technology
Best paying industry-Technology

Differences between dispute specialist and customer support specialist education

There are a few differences between a dispute specialist and a customer support specialist in terms of educational background:

Dispute SpecialistCustomer Support Specialist
Most common degreeBachelor's Degree, 45%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common college--

Dispute specialist vs customer support specialist demographics

Here are the differences between dispute specialists' and customer support specialists' demographics:

Dispute SpecialistCustomer Support Specialist
Average age4040
Gender ratioMale, 33.1% Female, 66.9%Male, 37.4% Female, 62.6%
Race ratioBlack or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.5% White, 54.7% American Indian and Alaska Native, 0.7%Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between dispute specialist and customer support specialist duties and responsibilities

Dispute specialist example responsibilities.

  • Resolve consumer relate complaints through mediation and arbitration services.
  • Study the merchant's case (s) and advise them on the best way to remedy them.
  • Mediate for various agencies such as Medicaid.
  • Grant or not grant atm disputes after investigation.
  • Identify and contain financial risk items via SQL.
  • Research and process affidavits of fraud, non-fraud, and ACH disputes receive.
  • Show more

Customer support specialist example responsibilities.

  • Build emails in Luminate system using HTML for mass updates.
  • Design online eBay templates using HTML; list items for sale.
  • Assist in training new CSR's on computer and billing systems.
  • Work for a pet supply business dealing mostly with business to business sales.
  • Assist in research projects for the department & prepare PowerPoint presentations as necessary.
  • Support using SQL to analyze data, write reports and correct errors in data.
  • Show more

Dispute specialist vs customer support specialist skills

Common dispute specialist skills
  • Debit, 12%
  • Customer Disputes, 11%
  • FCRA, 7%
  • Quality Customer Service, 6%
  • ACH, 5%
  • Fraud Claims, 5%
Common customer support specialist skills
  • Customer Support, 16%
  • Phone Calls, 11%
  • Compassion, 6%
  • Customer Service, 6%
  • Digital Marketing, 4%
  • Data Entry, 4%

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