Distance learning technician vs desk support technician

The differences between distance learning technicians and desk support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a distance learning technician and a desk support technician. Additionally, a distance learning technician has an average salary of $52,221, which is higher than the $40,715 average annual salary of a desk support technician.

The top three skills for a distance learning technician include learning management system, elearning and canvas. The most important skills for a desk support technician are customer service, technical support, and troubleshoot.

Distance learning technician vs desk support technician overview

	Distance Learning Technician	Desk Support Technician
Yearly salary	$52,221	$40,715
Hourly rate	$25.11	$19.57
Growth rate	10%	10%
Number of jobs	45,886	130,485
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 48%
Average age	42	42
Years of experience	2	2

Distance learning technician vs desk support technician salary

Distance learning technicians and desk support technicians have different pay scales, as shown below.

	Distance Learning Technician	Desk Support Technician
Average salary	$52,221	$40,715
Salary range	Between $41,000 And $65,000	Between $26,000 And $62,000
Highest paying City	-	South San Francisco, CA
Highest paying state	-	California
Best paying company	-	BNY Mellon
Best paying industry	-	Technology

Differences between distance learning technician and desk support technician education

There are a few differences between a distance learning technician and a desk support technician in terms of educational background:

	Distance Learning Technician	Desk Support Technician
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 48%
Most common major	Computer Science	Business
Most common college	Stanford University	Stanford University

Distance learning technician vs desk support technician demographics

Here are the differences between distance learning technicians' and desk support technicians' demographics:

	Distance Learning Technician	Desk Support Technician
Average age	42	42
Gender ratio	Male, 58.2% Female, 41.8%	Male, 82.6% Female, 17.4%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 14.2% Asian, 10.0% White, 58.1% American Indian and Alaska Native, 0.4%	Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.7% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between distance learning technician and desk support technician duties and responsibilities

Distance learning technician example responsibilities.

Manage paperwork associate with HVAC procedures.
Test and turn up new facilities and trunks in the 5ess/dcs DMS and Sonus switches.
Work with Dac's x-conn's to remote testing on a Sonus platform for DS0's to DS3's.
Provide teleconferencing and PC support to faculty and students.
Resolve chronic issues within the VGNS network in a NOC environment.
Work with subject matter experts to design, develop and update eLearning content.

Desk support technician example responsibilities.

Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
Provide administrative support and troubleshooting for VPN users.
Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.

Distance learning technician vs desk support technician skills

Common distance learning technician skills

Learning Management System, 34%
ELearning, 14%
Canvas, 12%
Classroom Technology, 11%
Interactive Video, 6%
Technical Support, 5%

Common desk support technician skills

Customer Service, 11%
Technical Support, 8%
Troubleshoot, 7%
Phone Calls, 5%
Desk Side Support, 5%
Remote Troubleshooting, 4%

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Distance Learning Technician vs Desk Support Technician

Updated January 8, 2025

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