Post job

Distance learning technician vs lead support technician

The differences between distance learning technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a distance learning technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $52,221 average annual salary of a distance learning technician.

The top three skills for a distance learning technician include learning management system, elearning and canvas. The most important skills for a lead support technician are database, customer service, and customer satisfaction.

Distance learning technician vs lead support technician overview

Distance Learning TechnicianLead Support Technician
Yearly salary$52,221$95,420
Hourly rate$25.11$45.88
Growth rate10%10%
Number of jobs45,886115,952
Job satisfaction--
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 54%
Average age4242
Years of experience22

Distance learning technician vs lead support technician salary

Distance learning technicians and lead support technicians have different pay scales, as shown below.

Distance Learning TechnicianLead Support Technician
Average salary$52,221$95,420
Salary rangeBetween $41,000 And $65,000Between $64,000 And $140,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-Google
Best paying industry-Technology

Differences between distance learning technician and lead support technician education

There are a few differences between a distance learning technician and a lead support technician in terms of educational background:

Distance Learning TechnicianLead Support Technician
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 54%
Most common majorComputer ScienceComputer Science
Most common collegeStanford UniversityStanford University

Distance learning technician vs lead support technician demographics

Here are the differences between distance learning technicians' and lead support technicians' demographics:

Distance Learning TechnicianLead Support Technician
Average age4242
Gender ratioMale, 58.2% Female, 41.8%Male, 81.1% Female, 18.9%
Race ratioBlack or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 14.2% Asian, 10.0% White, 58.1% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between distance learning technician and lead support technician duties and responsibilities

Distance learning technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Test and turn up new facilities and trunks in the 5ess/dcs DMS and Sonus switches.
  • Work with Dac's x-conn's to remote testing on a Sonus platform for DS0's to DS3's.
  • Provide teleconferencing and PC support to faculty and students.
  • Resolve chronic issues within the VGNS network in a NOC environment.
  • Work with subject matter experts to design, develop and update eLearning content.
  • Show more

Lead support technician example responsibilities.

  • Manage communications capabilities, including FTP, TCP/IP, direct connect, and modem.
  • Manage user problems with Citrix XenApp by clearing problematic connections to allow users to reconnect and use their applications.
  • Work with multiple virtualization software programs (Citrix XenCenter, ESXI vSphere); utilize Salesforce to manage support tickets.
  • Install network LAN equipment by running Cat5e cabling and setting up network switches and routers.
  • Used UNIX script for compiling and deployment.
  • Provide support to DoD secure project areas.
  • Show more

Distance learning technician vs lead support technician skills

Common distance learning technician skills
  • Learning Management System, 34%
  • ELearning, 14%
  • Canvas, 12%
  • Classroom Technology, 11%
  • Interactive Video, 6%
  • Technical Support, 5%
Common lead support technician skills
  • Database, 8%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Java, 4%
  • Customer Support, 4%
  • OS, 4%

Browse computer and mathematical jobs