Distance learning technician vs services desk technician

The differences between distance learning technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a distance learning technician and a services desk technician. Additionally, a distance learning technician has an average salary of $52,221, which is higher than the $42,123 average annual salary of a services desk technician.

The top three skills for a distance learning technician include learning management system, elearning and canvas. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.

Distance learning technician vs services desk technician overview

	Distance Learning Technician	Services Desk Technician
Yearly salary	$52,221	$42,123
Hourly rate	$25.11	$20.25
Growth rate	10%	10%
Number of jobs	45,886	145,853
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 46%
Average age	42	42
Years of experience	2	2

Distance learning technician vs services desk technician salary

Distance learning technicians and services desk technicians have different pay scales, as shown below.

	Distance Learning Technician	Services Desk Technician
Average salary	$52,221	$42,123
Salary range	Between $41,000 And $65,000	Between $31,000 And $55,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Forum Energy Technologies
Best paying industry	-	Government

Differences between distance learning technician and services desk technician education

There are a few differences between a distance learning technician and a services desk technician in terms of educational background:

	Distance Learning Technician	Services Desk Technician
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 46%
Most common major	Computer Science	Information Technology
Most common college	Stanford University	University of Pennsylvania

Distance learning technician vs services desk technician demographics

Here are the differences between distance learning technicians' and services desk technicians' demographics:

	Distance Learning Technician	Services Desk Technician
Average age	42	42
Gender ratio	Male, 58.2% Female, 41.8%	Male, 79.0% Female, 21.0%
Race ratio	Black or African American, 12.0% Unknown, 5.2% Hispanic or Latino, 14.2% Asian, 10.0% White, 58.1% American Indian and Alaska Native, 0.4%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between distance learning technician and services desk technician duties and responsibilities

Distance learning technician example responsibilities.

Manage paperwork associate with HVAC procedures.
Test and turn up new facilities and trunks in the 5ess/dcs DMS and Sonus switches.
Work with Dac's x-conn's to remote testing on a Sonus platform for DS0's to DS3's.
Provide teleconferencing and PC support to faculty and students.
Resolve chronic issues within the VGNS network in a NOC environment.
Work with subject matter experts to design, develop and update eLearning content.

Services desk technician example responsibilities.

Recognize for ability to achieve SLA's while driving down incident resolution time and improving customer satisfaction
Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
Provide general technical support and troubleshoot desktop systems and software.
Assist users with proper management of schedule SCCM push updates.
Assist coworkers trough troubleshooting windows and mac Scottsdale, AZ operating systems.
Provide assistance, troubleshoot, upgrade and install PC hardware, software and peripherals.

Distance learning technician vs services desk technician skills

Common distance learning technician skills

Learning Management System, 34%
ELearning, 14%
Canvas, 12%
Classroom Technology, 11%
Interactive Video, 6%
Technical Support, 5%

Common services desk technician skills

Service Desk, 15%
Customer Service, 14%
Troubleshoot, 7%
Technical Support, 7%
ITIL, 3%
Phone Calls, 2%

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Distance Learning Technician vs Services Desk Technician

Updated January 8, 2025

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