Front desk host vs customer service and serving

Differences between front desk host and customer service and serving duties and responsibilities

Front desk host example responsibilities.

• Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
• Skil with scanners and cash registers, particularly POS machines.
• Review arrivals, noting special requests and blocking rooms as necessary for VIP members and group check-ins.
• Cashier, operate POS system, fax, handle multiple phone lines, and transfer calls to appropriate division.
• Serve as resource for guests: make reservations and answer any questions in person, over the phone or via e-mail.
• Coordinate all daily incoming calls and assist customers with reservations and room location.
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Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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