Front desk host vs front desk attendant

The differences between front desk hosts and front desk attendants can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk host has an average salary of $31,080, which is higher than the $26,874 average annual salary of a front desk attendant.

The top three skills for a front desk host include front desk, cleanliness and greeting guests. The most important skills for a front desk attendant are reservations, customer service, and cleanliness.

Front desk host vs front desk attendant overview

	Front Desk Host	Front Desk Attendant
Yearly salary	$31,080	$26,874
Hourly rate	$14.94	$12.92
Growth rate	-	-
Number of jobs	69,194	107,058
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 54%
Average age	37	37
Years of experience	-	-

What does a front desk host do?

The front desk host is responsible for welcoming guests upon arrival. As the host, you will be required to oversee the operation of the front office. You'll manage the shifts and generally provide administrative support to hotel management. You will greet guests with enthusiasm and in a welcoming manner, seat customers, and sometimes take orders. A front desk host takes actions to correct problems, answer questions, interact with guests professionally, and complete customer transactions swiftly and with efficiency.

What does a front desk attendant do?

A front desk attendant serves as the primary point of contact in a building or establishment, ensuring customer satisfaction. Their duties mainly revolve around greeting visitors, responding to inquiries, handling calls and correspondence, arranging appointments, and coordinating with various building offices and departments. Moreover, a front desk attendant's responsibilities will vary on the line of work or one's industry of employment. There are instances in a hotel setting where they must handle check-in and check-out processes, make reservations, and offer amenities.

Front desk host vs front desk attendant salary

Front desk hosts and front desk attendants have different pay scales, as shown below.

	Front Desk Host	Front Desk Attendant
Average salary	$31,080	$26,874
Salary range	Between $25,000 And $37,000	Between $20,000 And $35,000
Highest paying City	-	Anaheim, CA
Highest paying state	-	California
Best paying company	-	Lone Star Circle of Care
Best paying industry	-	Education

Differences between front desk host and front desk attendant education

There are a few differences between a front desk host and a front desk attendant in terms of educational background:

	Front Desk Host	Front Desk Attendant
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Front desk host vs front desk attendant demographics

Here are the differences between front desk hosts' and front desk attendants' demographics:

	Front Desk Host	Front Desk Attendant
Average age	37	37
Gender ratio	Male, 42.1% Female, 57.9%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 9.0% Unknown, 6.5% Hispanic or Latino, 22.5% Asian, 11.0% White, 49.6% American Indian and Alaska Native, 1.3%	Black or African American, 9.7% Unknown, 6.6% Hispanic or Latino, 17.6% Asian, 9.5% White, 55.3% American Indian and Alaska Native, 1.3%
LGBT Percentage	13%	13%

Differences between front desk host and front desk attendant duties and responsibilities

Front desk host example responsibilities.

Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Skil with scanners and cash registers, particularly POS machines.
Review arrivals, noting special requests and blocking rooms as necessary for VIP members and group check-ins.
Cashier, operate POS system, fax, handle multiple phone lines, and transfer calls to appropriate division.
Serve as resource for guests: make reservations and answer any questions in person, over the phone or via e-mail.
Coordinate all daily incoming calls and assist customers with reservations and room location.

Front desk attendant example responsibilities.

Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Perform extensive customer service, including communicating with members, scheduling reservations, and fielding complaints.
Count and identify clothing to charge correctly on POS system, rack clothing in order on conveyor belt.
Serve guests in a timely and professional manner, handle money/make change, and work with a POS system.
Monitor cleanliness and organization of yoga studio and lobby areas.
Assist on special projects consisting of transferring reservations to new internal booking system and balancing advance deposits

Front desk host vs front desk attendant skills

Common front desk host skills

Front Desk, 32%
Cleanliness, 17%
Greeting Guests, 12%
Hotel Services, 7%
Front Door, 7%
Merchandise Sales, 6%

Common front desk attendant skills

Reservations, 17%
Customer Service, 10%
Cleanliness, 10%
Phone Calls, 9%
Work Ethic, 8%
Guest Satisfaction, 5%

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Front Desk Host
Front Desk Host vs Front Desk Attendant

Updated January 8, 2025

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