Front desk host vs front desk concierge

The differences between front desk hosts and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk host has an average salary of $31,080, which is higher than the $30,292 average annual salary of a front desk concierge.

The top three skills for a front desk host include front desk, cleanliness and greeting guests. The most important skills for a front desk concierge are reservations, PET, and customer service.

Front desk host vs front desk concierge overview

	Front Desk Host	Front Desk Concierge
Yearly salary	$31,080	$30,292
Hourly rate	$14.94	$14.56
Growth rate	-	-
Number of jobs	69,194	65,071
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 45%
Average age	37	37
Years of experience	-	-

What does a front desk host do?

The front desk host is responsible for welcoming guests upon arrival. As the host, you will be required to oversee the operation of the front office. You'll manage the shifts and generally provide administrative support to hotel management. You will greet guests with enthusiasm and in a welcoming manner, seat customers, and sometimes take orders. A front desk host takes actions to correct problems, answer questions, interact with guests professionally, and complete customer transactions swiftly and with efficiency.

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

Front desk host vs front desk concierge salary

Front desk hosts and front desk concierges have different pay scales, as shown below.

	Front Desk Host	Front Desk Concierge
Average salary	$31,080	$30,292
Salary range	Between $25,000 And $37,000	Between $22,000 And $40,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Gensler
Best paying industry	-	Media

Differences between front desk host and front desk concierge education

There are a few differences between a front desk host and a front desk concierge in terms of educational background:

	Front Desk Host	Front Desk Concierge
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Front desk host vs front desk concierge demographics

Here are the differences between front desk hosts' and front desk concierges' demographics:

	Front Desk Host	Front Desk Concierge
Average age	37	37
Gender ratio	Male, 42.1% Female, 57.9%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 9.0% Unknown, 6.5% Hispanic or Latino, 22.5% Asian, 11.0% White, 49.6% American Indian and Alaska Native, 1.3%	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk host and front desk concierge duties and responsibilities

Front desk host example responsibilities.

Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Skil with scanners and cash registers, particularly POS machines.
Review arrivals, noting special requests and blocking rooms as necessary for VIP members and group check-ins.
Cashier, operate POS system, fax, handle multiple phone lines, and transfer calls to appropriate division.
Serve as resource for guests: make reservations and answer any questions in person, over the phone or via e-mail.
Coordinate all daily incoming calls and assist customers with reservations and room location.

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Front desk host vs front desk concierge skills

Common front desk host skills

Front Desk, 32%
Cleanliness, 17%
Greeting Guests, 12%
Hotel Services, 7%
Front Door, 7%
Merchandise Sales, 6%

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

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Front Desk Host
Front Desk Host vs Front Desk Concierge

Updated January 8, 2025

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