Front desk host vs front desk representative

The differences between front desk hosts and front desk representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk host has an average salary of $31,080, which is higher than the $29,224 average annual salary of a front desk representative.

The top three skills for a front desk host include front desk, cleanliness and greeting guests. The most important skills for a front desk representative are reservations, customer service, and excellent guest.

Front desk host vs front desk representative overview

	Front Desk Host	Front Desk Representative
Yearly salary	$31,080	$29,224
Hourly rate	$14.94	$14.05
Growth rate	-	-
Number of jobs	69,194	140,332
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 38%
Average age	37	37
Years of experience	-	-

What does a front desk host do?

The front desk host is responsible for welcoming guests upon arrival. As the host, you will be required to oversee the operation of the front office. You'll manage the shifts and generally provide administrative support to hotel management. You will greet guests with enthusiasm and in a welcoming manner, seat customers, and sometimes take orders. A front desk host takes actions to correct problems, answer questions, interact with guests professionally, and complete customer transactions swiftly and with efficiency.

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

Front desk host vs front desk representative salary

Front desk hosts and front desk representatives have different pay scales, as shown below.

	Front Desk Host	Front Desk Representative
Average salary	$31,080	$29,224
Salary range	Between $25,000 And $37,000	Between $22,000 And $37,000
Highest paying City	-	Southampton, NY
Highest paying state	-	New York
Best paying company	-	Eye Consultants of Atlanta
Best paying industry	-	Retail

Differences between front desk host and front desk representative education

There are a few differences between a front desk host and a front desk representative in terms of educational background:

	Front Desk Host	Front Desk Representative
Most common degree	Bachelor's Degree, 47%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	-

Front desk host vs front desk representative demographics

Here are the differences between front desk hosts' and front desk representatives' demographics:

	Front Desk Host	Front Desk Representative
Average age	37	37
Gender ratio	Male, 42.1% Female, 57.9%	Male, 27.2% Female, 72.8%
Race ratio	Black or African American, 9.0% Unknown, 6.5% Hispanic or Latino, 22.5% Asian, 11.0% White, 49.6% American Indian and Alaska Native, 1.3%	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk host and front desk representative duties and responsibilities

Front desk host example responsibilities.

Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Skil with scanners and cash registers, particularly POS machines.
Review arrivals, noting special requests and blocking rooms as necessary for VIP members and group check-ins.
Cashier, operate POS system, fax, handle multiple phone lines, and transfer calls to appropriate division.
Serve as resource for guests: make reservations and answer any questions in person, over the phone or via e-mail.
Coordinate all daily incoming calls and assist customers with reservations and room location.

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Front desk host vs front desk representative skills

Common front desk host skills

Front Desk, 32%
Cleanliness, 17%
Greeting Guests, 12%
Hotel Services, 7%
Front Door, 7%
Merchandise Sales, 6%

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

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Front Desk Host
Front Desk Host vs Front Desk Representative

Updated January 8, 2025

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