Front desk representative vs customer service desk

The differences between front desk representatives and customer service desks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $29,224 average annual salary of a front desk representative.

The top three skills for a front desk representative include reservations, customer service and excellent guest. The most important skills for a customer service desk are service desk, customer service, and strong customer service.

Front desk representative vs customer service desk overview

	Front Desk Representative	Customer Service Desk
Yearly salary	$29,224	$34,599
Hourly rate	$14.05	$16.63
Growth rate	-	-4%
Number of jobs	140,332	233,256
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 32%
Average age	37	40
Years of experience	-	12

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

What does a customer service desk do?

The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.

Front desk representative vs customer service desk salary

Front desk representatives and customer service desks have different pay scales, as shown below.

	Front Desk Representative	Customer Service Desk
Average salary	$29,224	$34,599
Salary range	Between $22,000 And $37,000	Between $25,000 And $47,000
Highest paying City	Southampton, NY	Atwater, CA
Highest paying state	New York	Alaska
Best paying company	Eye Consultants of Atlanta	SAIC
Best paying industry	Retail	Manufacturing

Differences between front desk representative and customer service desk education

There are a few differences between a front desk representative and a customer service desk in terms of educational background:

	Front Desk Representative	Customer Service Desk
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	-

Front desk representative vs customer service desk demographics

Here are the differences between front desk representatives' and customer service desks' demographics:

	Front Desk Representative	Customer Service Desk
Average age	37	40
Gender ratio	Male, 27.2% Female, 72.8%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	13%	7%

Differences between front desk representative and customer service desk duties and responsibilities

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Customer service desk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Operate a POS system to itemize and complete customer front-end register transactions.
Ask to follow closing procedures of facility and close out POS system.
Organize activities such as science and math club, sports, art, and cooking.
Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
Process customer transactions and troubleshoot register issues.

Front desk representative vs customer service desk skills

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

Common customer service desk skills

Service Desk, 20%
Customer Service, 17%
Strong Customer Service, 15%
Front Desk, 7%
Windows, 4%
Sales Floor, 4%

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Front Desk Representative
Front Desk Representative vs Customer Service Desk

Updated January 8, 2025

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