Front desk representative vs front desk concierge

The differences between front desk representatives and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk concierge has an average salary of $30,292, which is higher than the $29,224 average annual salary of a front desk representative.

The top three skills for a front desk representative include reservations, customer service and excellent guest. The most important skills for a front desk concierge are reservations, PET, and customer service.

Front desk representative vs front desk concierge overview

	Front Desk Representative	Front Desk Concierge
Yearly salary	$29,224	$30,292
Hourly rate	$14.05	$14.56
Growth rate	-	-
Number of jobs	140,332	65,071
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 45%
Average age	37	37
Years of experience	-	-

What does a front desk representative do?

A front desk representative is responsible for welcoming guests, processing their reservations, and responding to their inquiries and concerns. Front desk representatives perform various administrative and clerical duties as needed, ensuring customer satisfaction to generate revenues and increase profitability, as well as keeping the company's good reputation for clients' loyalty. They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department. A front desk representative must have excellent customer service and organizational skills to handle different visiting purposes of the guests.

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

Front desk representative vs front desk concierge salary

Front desk representatives and front desk concierges have different pay scales, as shown below.

	Front Desk Representative	Front Desk Concierge
Average salary	$29,224	$30,292
Salary range	Between $22,000 And $37,000	Between $22,000 And $40,000
Highest paying City	Southampton, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Eye Consultants of Atlanta	Gensler
Best paying industry	Retail	Media

Differences between front desk representative and front desk concierge education

There are a few differences between a front desk representative and a front desk concierge in terms of educational background:

	Front Desk Representative	Front Desk Concierge
Most common degree	Bachelor's Degree, 38%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Front desk representative vs front desk concierge demographics

Here are the differences between front desk representatives' and front desk concierges' demographics:

	Front Desk Representative	Front Desk Concierge
Average age	37	37
Gender ratio	Male, 27.2% Female, 72.8%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 10.0% Unknown, 6.6% Hispanic or Latino, 21.2% Asian, 10.0% White, 50.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk representative and front desk concierge duties and responsibilities

Front desk representative example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Enter new and existing student information into MindBody.
Assist customers with setting up classes through MINDBODY.
Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Front desk representative vs front desk concierge skills

Common front desk representative skills

Reservations, 25%
Customer Service, 10%
Excellent Guest, 7%
Computer System, 5%
Patients, 5%
Cash Handling, 5%

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

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Front Desk Representative vs Front Desk Concierge

Updated January 8, 2025

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